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Remote Gaming Customer Support Jobs in Fulton, NY

Darkhorse Tech, Inc.

IT Field Technician

Syracuse, NY · On-site +1

$48K - $55K/yr

Provide excellent customer service via phone, remote, and on-site technical support * Walk clients through diagnostic procedures to identify and resolve errors * Communicate with vendors to request ...

micro1 AI

AI Trainer - Microbiology Expert

Syracuse, NY · Remote

$70 - $90/hr

Remote micro1 is engaging Microbiologists to contribute their scientific expertise to a unique ... Contribute to the study of the relationship between microorganisms and disease, supporting projects ...

Papco

Energy Procurement Analyst

Parish, NY · Remote

Remote (U.S.) About World Fuel At World Fuel, we help commercial and industrial customers navigate ... Support customer renewal strategies by identifying upcoming contract expirations and preparing ...

micro1 AI

Bioinformatics Software Engineer

Syracuse, NY · Remote

$80 - $110/hr

Remote micro1 is engaging Computational Biology & Cheminformatics Experts to contribute their ... a customer's computational drug discovery project. In this role, you'll apply your expertise to ...

Belden Inc

Manager, National/Major Accounts

East Syracuse, NY · Remote

$120K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customers, and the communities we serve. We connect people, information, and ideas to solve the ... Here, you'll take on work that challenges you, supports your growth, and empowers you to shape what ...

EnerSys

Application Security Engineer (REMOTE)

East Syracuse, NY · Remote

$117K - $146K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in ... Support threat modeling, risk assessments, and security architecture reviews for applications.

micro1 AI

AI Training Specialist - Chemistry

Syracuse, NY · Remote

$70 - $90/hr

Remote micro1 is engaging Chemistry Specialists to participate in a project supporting a leading customer in the scientific and research domain. In this role, you'll apply your expertise to help ...

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Remote Gaming Customer Support information

See Fulton, NY salary details

$9

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How much do remote gaming customer support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote gaming customer support in Fulton, NY is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $10.58 and $23.27 per hour, depending on experience, location, and employer.

What is remote gaming customer support?

Remote gaming customer support refers to professionals who assist players of video games or online gaming platforms with issues, questions, or technical problems, all while working from a remote location. Their duties may include troubleshooting game bugs, helping with account issues, answering gameplay questions, and providing guidance on in-game purchases. They typically communicate with customers via live chat, email, or phone, and are expected to have strong knowledge of the games and platforms they support. Working remotely allows these support agents to assist gamers from anywhere, often across different time zones. This role helps gaming companies maintain positive player experiences and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a remote gaming customer support representative?

To thrive as a Remote Gaming Customer Support representative, you need strong problem-solving abilities, excellent written and verbal communication skills, and a thorough understanding of gaming platforms or products. Familiarity with customer support ticketing systems (like Zendesk or Freshdesk), live chat tools, and basic troubleshooting protocols is typically required. Outstanding patience, empathy, and the ability to remain calm under pressure help you build rapport and resolve customer issues effectively. These skills ensure players receive timely, accurate assistance, fostering positive user experiences and customer loyalty.

What are some typical challenges faced by remote gaming customer support representatives, and how can they be managed effectively?

Remote Gaming Customer Support representatives often encounter challenges such as handling high volumes of support requests during peak times, addressing technical issues across multiple gaming platforms, and maintaining clear communication despite language or cultural differences. To manage these effectively, it's important to stay organized, make use of comprehensive knowledge bases, and communicate professionally and empathetically with players. Regular training and collaboration with technical teams can also help resolve complex issues more efficiently and keep you updated on new game features or policies.

What is the difference between Remote Gaming Customer Support vs Remote Casino Dealer?

AspectRemote Gaming Customer SupportRemote Casino Dealer
CredentialsCustomer service experience, basic gaming knowledgeGaming certifications, dealer training
Work EnvironmentHome office, online chat, email, phoneHome setup, live video streaming
Employer & IndustryOnline gaming companies, casinosOnline casinos, live dealer platforms
Common Search & ComparisonCustomer support roles in gamingDealer roles in online gaming

Remote Gaming Customer Support and Remote Casino Dealer roles both operate within the online gaming industry but differ in responsibilities and required skills. Customer support focuses on assisting players via chat, email, or phone, while dealers manage live gaming sessions. Understanding these differences helps job seekers find the right role aligned with their skills and interests.

What are popular job titles related to Remote Gaming Customer Support jobs in Fulton, NY?

For Remote Gaming Customer Support jobs in Fulton, NY, the most frequently searched job titles are:

What job categories do people searching Remote Gaming Customer Support jobs in Fulton, NY look for?

The top searched job categories for Remote Gaming Customer Support jobs in Fulton, NY are:

What cities near Fulton, NY are hiring for Remote Gaming Customer Support jobs?

Cities near Fulton, NY with the most Remote Gaming Customer Support job openings:

Remote Gaming Customer Support jobs near you

IT Field Technician

Darkhorse Tech, Inc.

Syracuse, NY • On-site, Remote

$48K - $55K/yr

Full-time

Re-posted 23 days ago

Darkhorse Tech rating

9.6

Company rating: 9.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

3rd of 224 rated it services

Job description

About Darkhorse Tech
Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance.
As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with its clients.
Constantly building on our 13+ years of experience we are now servicing roughly 1400 clients in all 50 states and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support.
About You
Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business.
You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can't you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client.
Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind.
Field Technician Summary
As a remote Field Technician in the Syracuse to Albany NY area, you will travel to dental offices in your assigned region to assist with varying technical issues. You will build relationships with clients and help them find solutions while providing exceptional customer service. When you are not working on-site, you will provide assistance to clients remotely. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.
Responsibilities
  • Provide excellent customer service via phone, remote, and on-site technical support
  • Walk clients through diagnostic procedures to identify and resolve errors
  • Communicate with vendors to request service, update, and resolve open tickets
  • Adhere to established methods for responding to and documenting support requests
  • Perform maintenance tasks on end user devices
  • Provide ongoing user training and self-fix solutions to clients
  • Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
  • Handle technical requests such as password resets, drive mapping, and user account setup
  • Run network lines, punch down cable, and terminate RJ45 connections
  • Provide Saturday coverage as part of an on-call rotation schedule
  • Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more

Qualifications and Skills
  • Excellent verbal and written communication
  • Proven time management skills
  • Proven reliability and the ability to work independently
  • Excellent customer service skills
  • Problem solving and troubleshooting skills
  • 1-2 years of tech support experience
  • 1-2 years of customer service experience
  • Bachelor's degree in Information Technology or Computer Science is preferred
  • Must have reliable transportation

Hours: Monday through Friday 8:00am-5:00pm and rotating Saturday coverage
Please note: This is a hybrid role that requires onsite visits to our clients in and around central New York. Candidates should reside in the CNY area, and have reliable transportation.

What Darkhorse Tech employees say

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