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Remote Customer Experience Analyst Jobs in Fulton, NY

Papco

Energy Procurement Analyst

Parish, NY · Remote

Remote (U.S.) About World Fuel At World Fuel, we help commercial and industrial customers navigate ... This role offers the opportunity to gain hands-on experience in energy procurement, pricing ...

Bechtel

PIIM Analyst

Clay, NY · On-site +1

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all ... Experience leveraging Microsoft tools (Excel (VBA/Macros), Forms, Power Apps) to support data ...

Luck Grove Telecom Inc

OSP Engineer Remote

Syracuse, NY · Remote

$24 - $30/hr

Experience in OSP engineering, drafting, or construction support roles. * Strong proficiency with ... Skilled in analyzing field redlines, photos, and route changes to produce accurate revised designs.

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All JobsCustomer Experience Analyst JobsRemote Customer Experience Analyst JobsRemote Customer Experience Analyst Jobs in Fulton, NY

Remote Customer Experience Analyst information

See Fulton, NY salary details

$16

$35

$59

How much do remote customer experience analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote customer experience analyst in Fulton, NY is $35.62, according to ZipRecruiter salary data. Most workers in this role earn between $28.51 and $40.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Customer Experience Analyst position, and why are they important?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are some typical daily tasks for a Remote Customer Experience Analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.

What is a Remote Customer Experience Analyst job?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are popular job titles related to Remote Customer Experience Analyst jobs in Fulton, NY? For Remote Customer Experience Analyst jobs in Fulton, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Analyst jobs in Fulton, NY look for? The top searched job categories for Remote Customer Experience Analyst jobs in Fulton, NY are:
What cities near Fulton, NY are hiring for Remote Customer Experience Analyst jobs? Cities near Fulton, NY with the most Remote Customer Experience Analyst job openings:
Remote Customer Experience Analyst jobs near you
Infographic showing various Remote Customer Experience Analyst job openings in Fulton, NY as of July 2026, with employment types broken down into 2% Locum Tenens, 85% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $74,095 per year, or $35.6 per hour.
Energy Procurement Analyst

Energy Procurement Analyst

Papco

Parish, NY • Remote

Full-time

Posted 12 days ago

Job description

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Energy Procurement Analyst

Location: Remote (U.S.)

About World Fuel

At World Fuel, we help commercial and industrial customers navigate complex energy markets and make informed purchasing decisions for electricity and natural gas. Our team partners with businesses across North America to identify competitive energy solutions and deliver exceptional client service.

We're looking for an analytical, detail-oriented professional who enjoys working with data, solving problems, and collaborating across teams. This role offers the opportunity to gain hands-on experience in energy procurement, pricing strategy, and market analysis while supporting high-impact customer relationships.

What You'll Do

As an Energy Procurement Analyst, you will play a critical role in helping our Sales team deliver competitive energy solutions to clients. You will manage the procurement process from initial quote through contract execution while ensuring accuracy, efficiency, and an outstanding customer experience.

Energy Procurement

  • Manage the end-to-end electricity and natural gas procurement process, from data collection through contract execution.
  • Develop, issue, and manage supplier pricing requests (RFQs) while ensuring deadlines and client commitments are met.
  • Collect, analyze, and compare supplier pricing proposals to identify the most competitive options.
  • Review pricing structures, market data, and contract terms to support informed decision making.
  • Investigate and resolve discrepancies in supplier bids.

Client & Sales Support

  • Partner closely with Sales team to deliver accurate, timely pricing and market intelligence.
  • Prepare clear summaries of supplier proposals and pricing results for internal stakeholders and clients.
  • Support customer renewal strategies by identifying upcoming contract expirations and preparing updated market pricing.
  • Serve as a key point of contact throughout the pricing and contracting process.

Data Analysis & Process Management

  • Maintain accurate customer portfolio information and validate data received from clients, suppliers, and utilities.
  • Complete post-contract activities including contract confirmation, documentation, and CRM updates.
  • Monitor pricing activity, track procurement metrics, and support reporting needs.
  • Identify opportunities to improve workflows, processes, and system functionality.

What We're Looking For

Required Qualifications

  • Bachelor's degree in Business, Finance, Economics, Energy Management, or a related field, or equivalent professional experience.
  • 1-3+ years of experience in energy markets, energy procurement, pricing, sales operations, analytics, or a related business function.
  • Strong analytical and problem-solving skills with the ability to interpret complex data.
  • Excellent attention to detail and commitment to accuracy.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Advanced proficiency in Microsoft Excel.
  • Strong written and verbal communication skills.

Preferred Qualifications

  • Experience working with electricity or natural gas suppliers, utilities, energy consultants, or energy brokers.
  • Understanding of deregulated energy markets and energy procurement processes.
  • Experience reviewing contracts, pricing models, or supplier proposals.
  • Familiarity with CRM, pricing, procurement, or contract management systems.

Why Join World Fuel?

  • Gain exposure to wholesale electricity and natural gas markets across North America.
  • Work alongside experienced energy professionals and industry experts.
  • Play a direct role in helping clients manage energy costs and procurement strategies.
  • Develop expertise in pricing, market analysis, contract management, and energy procurement.
  • Join a collaborative team that values innovation, continuous improvement, and professional growth.
  • Opportunity to build a long-term career in the energy industry.

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World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.Kinect Energy, Inc.

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