Remote Customer Experience Analyst Jobs in Fulton, NY

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. 

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations. 

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report. 

Bechtel Manufacturing and Technology (M&T) is an exciting and growing business that serves the increasing demand of EPC services for customers in the semiconductor (manufacturing facilities and supply chain); data centre, electric vehicle (batteries, charging infrastructure, and production); and life sciences markets. M&T strives to exceed our customer objectives through utilizing our agility, innovative technologies, and world class talent. M&T will solve the industries toughest challenges, building both our company and the world for the future. Headquartered in the U.S. with employees in various states, M&T also has colleagues in the United Kingdom, India, and other locations while we actively pursue exciting opportunities in other parts of the world. We are looking for talented people to join our team that are passionate about making a difference and contributing to historical projects that will have a lasting impact on society.

The PIIM Analyst supports Bechtel’s data-centric delivery model by developing and maintaining high-quality Power BI dashboards and reports that provide clear, timely, and actionable insights to project teams. This role focuses on transforming and structuring data into user-friendly analytics solutions, leveraging Power BI (DAX, Power Query, dataflows, and semantic models) and Microsoft tools (Excel, Forms, Power Apps) to enable effective reporting and decision-making across engineering, procurement, and construction functions.

This is a full-time, project-based position supporting a semiconductor fabrication facility. The analyst will work closely with cross-functional teams to gather requirements, ensure data accuracy, and deliver professional, client-ready reports that meet project needs. The role offers hands-on exposure to large-scale EPC project environments and provides an opportunity to build core capabilities in data analytics, reporting standards, and digital project delivery. #LI-SM2

• Develop and maintain cross-functional Power BI dashboards and reports to provide timely, accurate, and actionable insights to project teams.
• Reconfigure, customize, and deploy template dashboards to suit unique project stakeholder needs.
• Transform structured data using Power Query (M) and design robust semantic models and measures (DAX) to enable scalable and reliable analytics.
• Collaborate with project teams to gather reporting requirements and deliver data-driven solutions aligned with business needs.
• Support data quality, validation, and governance efforts to ensure accuracy and consistency across reporting outputs.
• Utilize Microsoft tools (Excel, Forms, Power Apps) to support data collection and reporting workflows.
• Assist in maintaining and improving reporting standards, templates, and best practices across projects.

• Requires bachelor's degree (or international equivalent) and 2-5 years of relevant experience or 6-9 years of relevant work experience

• Strong proficiency in Power BI (DAX, Power Query/M, dataflows, parameters, semantic modeling).
• Skilled in data visualization and developing clear, accurate, and compelling reports that support management decision-making.
• Experience leveraging Microsoft tools (Excel (VBA/Macros), Forms, Power Apps) to support data collection and workflows.
• SQL proficiency and experience with relational databases preferred.
• Experience working with and supporting cross-functional teams.

For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive.  Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.