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Remote Game Operations Jobs in Virginia (NOW HIRING)

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Remote Game Operations information

What remote game jobs are good for beginners?

Entry-level remote game operations roles such as game tester, community moderator, or customer support representative are suitable for beginners. These positions often require basic communication skills, familiarity with gaming platforms, and attention to detail, with some roles offering training or onboarding for new employees.

What are remote game operations?

Remote game operations refer to the management and support of online or digital games from a location outside of a traditional office setting. Professionals in this role handle tasks such as monitoring game performance, addressing player issues, coordinating live events, and ensuring the overall smooth functioning of the game environment. They often work closely with developers, customer support, and community teams to provide seamless player experiences. This role is essential in maintaining uptime, resolving technical issues, and supporting in-game events for players worldwide.

What is the difference between Remote Game Operations vs Remote Game Testing?

AspectRemote Game OperationsRemote Game Testing
Primary FocusManaging game services, live events, and player supportTesting game functionality, bugs, and quality assurance
Required SkillsGame knowledge, communication, problem-solvingAttention to detail, technical skills, testing procedures
Work EnvironmentCustomer support platforms, live game serversTesting environments, bug tracking tools
Industry UsageGame companies, live service providersQA departments, testing firms

Remote Game Operations and Remote Game Testing both involve working within the gaming industry, but they focus on different aspects. Operations centers on managing live game services and player interactions, while testing emphasizes identifying bugs and ensuring game quality before release. Understanding these differences helps candidates choose the role that best fits their skills and career goals.

What are some common challenges faced in a Remote Game Operations role, and how can they be effectively managed?

In a Remote Game Operations role, one of the main challenges is ensuring seamless communication and coordination with cross-functional teams, such as developers, customer support, and community managers, despite working from different locations and time zones. Additionally, managing live events, in-game updates, and monitoring player feedback remotely requires strong organizational and multitasking skills. To overcome these challenges, it is helpful to establish clear communication channels, use collaborative tools, and maintain a structured workflow to quickly address issues and deliver a smooth gaming experience for players.

What do game operations do?

Game operations professionals are responsible for managing the day-to-day functions of online or digital games, including monitoring server performance, ensuring smooth gameplay, coordinating updates and events, and addressing player issues. They often use tools like analytics platforms and require strong problem-solving skills to maintain a positive player experience.

Is there a job where you get paid to play video games?

A remote game operations role can involve tasks such as testing, moderating, or managing online gaming platforms, which may include playing games as part of the job. These positions often require familiarity with gaming software, communication skills, and sometimes certifications or experience in the gaming industry.

Do game moderators get paid?

Game moderators are often paid employees or contractors, with compensation varying by company and platform. Some moderation roles are volunteer-based, while others offer hourly wages or salaries, especially for full-time positions requiring communication tools and moderation skills.

What are the key skills and qualifications needed to thrive as a Remote Game Operations specialist, and why are they important?

To excel as a Remote Game Operations specialist, you need strong analytical skills, attention to detail, and experience with game management or live operations, often supported by a background in computer science or a related field. Familiarity with live operations dashboards, incident management systems, and tools like JIRA or Splunk is typically required. Excellent communication, problem-solving abilities, and the capacity to work well under pressure are standout soft skills in this role. These skills ensure smooth game performance, timely issue resolution, and a positive player experience in an always-on digital environment.
What are the most commonly searched types of Game Operations jobs in Virginia? The most popular types of Game Operations jobs in Virginia are:
What are popular job titles related to Remote Game Operations jobs in Virginia? For Remote Game Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Game Operations jobs in Virginia look for? The top searched job categories for Remote Game Operations jobs in Virginia are:
What cities in Virginia are hiring for Remote Game Operations jobs? Cities in Virginia with the most Remote Game Operations job openings:
Remote Game Operations jobs near you
Games Portfolio & Content Manager

Games Portfolio & Content Manager

NeoPollard Interactive

Richmond, VA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

We are NeoPollard Interactive. Digitally born, player-focused, and proudly powering the most profitable iLottery programs in North America through our interactive games, powerful gaming systems, and comprehensive suite of player services. 


We are innovative. From inception, innovation has been the core of NPi. As one of the first iLottery platform providers in North America, we laid the groundwork — helping pioneer the introduction and successful launch of some of the first iLottery programs in the U.S. We deliver innovative solutions and cutting-edge technology to our partners with an industry-proven track record of revenue growth.


We are one-of-a-kind. The only Lottery supplier in North America exclusively focused on iLottery. We have one central focus; creating the most intuitive and fun iLottery experiences for players. Our sole focus drives our innovation and success in the iLottery space. 


We are industry experts. Serving the largest share of U.S. Lotteries that currently sell online with a track record of powering iLottery success through our state-of-the-art technology, top-performing game content, and innovative and comprehensive iLottery services.


We are NPi. Join us.

WHAT YOU WILL DO

We are looking for a detail and results-oriented Games Portfolio Manager to join our team. As the Games Portfolio Manager, you will be responsible for managing all aspects the games portfolio that we share with our customers. This includes maintaining the game roadmap with the customer, managing current game portfolio and implementing new games. 

  • Prepare games roadmap for existing vendors
  • Manage game release timelines and ensure delivery dates are met
  • Interact with multi-cross-functional teams (marketing, product, creative, editing, etc) to get the games launched according to the roadmap 
  • Perform the game launch asset briefing process (graphic and descriptive) 
  • Offer analytical insight on the existing game offering
  • Perform game selection with vendors
  • Perform QA on games in UAT and Production
  • Perform the monthly reporting on performance
  • Change logs reviews
  • Vendor downtime process
  • Manage operational dealings with vendors
  • Work in conjunction with lottery vendors on documentation in alignment with established procedures
  • Review customer-facing game material on the website
  • Other duties as assigned

WHAT YOU WILL BRING

  • BA/BS Marketing, Business or equivalent experience
  • Gaming experience required; must be familiar with industry
  • Experience with on-line gaming industry; Mobile app gamer, casino goer and/or fantasy sports player a plus
  • Product management or project management experience a plus
  • Excellent organizational and communication skills
  • Must be self-motivated and take on tasks without direction
  • Responsible, detail oriented, well organized, independent, ability to learn quickly, multi-tasking,great interpersonalskills, team player
  • Excellent project management, time management and problem-solving skills
  • Experience in data driven prioritization 
  • Proficient in Word, PowerPoint, Excel and Outlook
  • Ability to work independently and collaboratively with cross-functional teams
  • Some travel required
  • Must be available to work during the bulk of EST business hours. May need to adjust schedule periodically to accommodate clients and partners in other time zones.
  • This position is remote and can reside in Canada or US.

WHY WORK AT NPI?
We hire the best. 

We prioritize innovation.

We support and empower our team. 

Join us as we continue to shape the future of the iLottery industry by delivering players’ favorite games across all channels and driving outstanding returns for good causes.


Our team member benefits include…

•       Comprehensive Health, Vision, and Dental Insurance 

•       Life Insurance & AD&D Insurance

•       401K Savings Program

•       Paid Vacation and Personal Time

•       Wellness and Employee Assistance Program (EAP) from Ulliance Life

•       Company-Provided Laptop and Cellphone

•       Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders)

•       Quarterly Performance-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service

•       Fully Paid Parental Leave Program

ABOUT NEOPOLLARD INTERACTIVE

Born in the digital domain, NeoPollard Interactive LLC (“NPi”) is an award-winning supplier of best-in-class iLottery solutions to the North American lottery market. Serving the largest share of U.S. lotteries that currently sell online, NPi helped pioneer the successful introduction of iLottery in the U.S. and is North America’s proven partner of choice to enable regulated lotteries to design and deploy complex gaming solutions in support of generating incremental revenue for good causes through the online channel. NPi offers cutting-edge technology, a full suite of managed services, and the industry’s top-performing game content as part of its innovative and comprehensive approach to partnering for iLottery success. Jointly owned by Pollard Banknote Limited (TSX: PBL) and NeoGames S.A.(Nasdaq: NGMS)—both globally recognized industry leaders—NPi powers the most profitable iLottery programs. Visit us at www.neopollard.com.

Pollard iLottery Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employment Type: FULL_TIME

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