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Remote Front Desk Jobs in Edison, NJ (NOW HIRING)

Garner Health

Concierge Associate

New York, NY · Remote

$22/hr

In this role, you will serve as the front line of support for our members, acting as a trusted ... S. based fully remote position. What you will do: * Deliver exceptional member support via phone ...

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Remote Front Desk information

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How much do remote front desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote front desk in Edison, NJ is $18.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.15 per hour, depending on experience, location, and employer.

What is a remote front desk?

A Remote Front Desk position involves handling administrative and customer service tasks from a location outside of the traditional office, often from home. Responsibilities typically include answering phones, scheduling appointments, responding to emails, and providing information to clients or visitors. This role relies heavily on strong communication skills and proficiency with various digital tools to manage tasks efficiently. Remote front desk staff help businesses maintain a professional and organized front-line presence without being physically on site.

How does a remote front desk professional typically communicate and coordinate with on-site staff and visitors?

Remote Front Desk professionals primarily use digital communication tools like email, instant messaging, and video calls to interact with on-site staff and visitors. They often manage scheduling, answer inquiries, and troubleshoot issues in real time, ensuring seamless operations despite not being physically present. Building strong relationships with the on-site team is important, as is mastering the company's communication platforms. Regular check-ins and clear protocols help maintain efficient coordination and a positive visitor experience.

What are the key skills and qualifications needed to thrive as a remote front desk, and why are they important?

To thrive as a Remote Front Desk professional, you need strong organizational abilities, multitasking skills, and proficiency in customer service, often supported by experience in administrative roles or hospitality. Familiarity with virtual communication platforms, scheduling software, and customer relationship management (CRM) systems is typically required. Outstanding verbal and written communication, problem-solving skills, and professionalism help you stand out in this position. These skills are crucial for efficiently managing client interactions, maintaining smooth operations, and representing the company positively in a remote environment.

What is the difference between Remote Front Desk vs Remote Receptionist?

AspectRemote Front DeskRemote Receptionist
CredentialsBasic administrative skills, sometimes customer service experienceSimilar credentials, often customer service or administrative background
Work EnvironmentHome-based, virtual setting, supporting multiple industriesHome-based, virtual, primarily in healthcare, corporate, or service sectors
Employer UsageHotels, clinics, offices, remote support teamsMedical offices, corporate reception, customer service centers
Search & ComparisonOften compared for virtual administrative rolesCommonly searched for in healthcare or corporate contexts

The Remote Front Desk and Remote Receptionist roles share similar credentials and work environments, both functioning as virtual administrative support. However, Remote Front Desk positions often support multiple industries and broader administrative tasks, while Remote Receptionists are more specialized, frequently in healthcare or corporate settings. Both roles are ideal for those seeking remote customer service and administrative work.

What are the most commonly searched types of Front Desk jobs in Edison, NJ?

The most popular types of Front Desk jobs in Edison, NJ are:

What are popular job titles related to Remote Front Desk jobs in Edison, NJ?

For Remote Front Desk jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Front Desk jobs in Edison, NJ look for?

The top searched job categories for Remote Front Desk jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Remote Front Desk jobs?

Cities near Edison, NJ with the most Remote Front Desk job openings:

Remote Front Desk jobs near you
Infographic showing various Remote Front Desk job openings in Edison, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,240 per year, or $18.9 per hour.

Concierge Associate

Garner Health

New York, NY • Remote

$22/hr

Full-time

Re-posted 8 days ago

Job description

What you'll be part of

Garner is on a mission to transform the U.S. healthcare system — and we're the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.

The result is a rare "win win" — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.

About the role:

We are looking for a dedicated Concierge Associate to join our member-facing team. In this role, you will serve as the front line of support for our members, acting as a trusted guide in helping them understand and navigate their healthcare benefits. You'll engage directly with members through phone, chat, and email to help them access the highest-quality care at the lowest possible cost. Your work will be a key part of delivering on Garner's mission.

This role requires more than just excellent service — we're looking for someone who can thrive in an evolving environment and is comfortable with complexity. You'll need to balance professionalism and empathy with strong attention to detail and the ability to interpret nuanced benefit and claims information. As the voice of Garner, you'll play a vital role in creating a supportive and empowering experience for each member you connect with. You would be scheduled between 8 AM and 10 PM ET, with shift preferences considered but not guaranteed. Preferences will be collected during the interview process and finalized schedules will be provided after a five-week training period.

Where you will work:

This is a U.S. based fully remote position.

What you will do:
  • Deliver exceptional member support via phone, chat, and email
  • Educate members on their healthcare benefits and claims, including how to maximize their Garner benefit
  • Help steer members to find the best care available to them
  • Handle complex and sensitive conversations with professionalism, empathy, and patience
  • Deescalate members who are experiencing friction with their benefit
  • Work with other departments to address cross-departmental issues
  • Identify and escalate feedback from member interactions to internal teams
  • Stay up to date on evolving procedures
  • Protect member privacy and maintain compliance with HIPAA and data security protocols
The ideal candidate has:
  • Minimum 2 years of call center/customer service experience
  • Healthcare experience preferred
  • Clear and confident verbal and written communication skills
  • Meticulous attention to detail
  • A proactive and curious problem-solving mindset
  • An openness to feedback and a commitment to doing better every day
  • Technical proficiency with customer service platforms, such as Zendesk
  • A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time.

Application Process:

Here's what you can expect in this process:

  1. Apply - you are here!
  2. Intro Call (15 minutes)
  3. Work Experience Interview (30 minutes)
  4. Role-Based Case Study (45 minutes)
  5. Job Offer
Compensation Transparency:

The base compensation for this position is: $22/hour. This position will also include a $0.50 additional hourly bump for English/Spanish bilingual candidates. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws.

Fraud and Security Notice:

Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com.

Equal Employment Opportunity:Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.