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Trexon ERP Analyst, Operations

FLSA STATUS: Salary/Exempt

DEPARTMENT: IT

SUPERVISOR: ERP Business Manager

DIRECT REPORTS: None

Position Summary

Trexon's ERP Analyst, Operations is a valuable thought partner, support resource and individual contributor who will provide functional and technical support to end users working within the Enterprise Resource Planning (ERP) program, Epicor. This position holds an incredible ability to manage projects, timelines, details and deliverables - while exercising initiative, problem solving and decision-making skills with sound business/interpersonal judgement.

This self-motivated, results-driven, customer-focused and solutions-oriented professional leverages outstanding analytical, communication, and problem-solving skills to promote and develop the Epicor platform. It's the go-to support function for executing on the primary functional and technical responsibilities, to support the integration of Epicor and continuous improvement initiates within our facilities.

Trexon's ERP Analyst has a systematic, disciplined and analytical approach to problem solving, and the ability to identify, capture and submit identified business needs to internal technical teams to execute on.

This position enjoys working with a diverse, dynamic and growing organization - across our business units, who have differing priorities, communication styles and business needs.

Minimum Qualifications

This position is a remote role and requires up to 50% travel.

Education:

• High school diploma or equivalent is required.
• ERP certifications (Project Management, Operations, Sales Management, Logistics, Planning and Scheduling) are preferred.

Experience:

• Five (5) years of full-range experience with Epicor 10+ (preferred), Infor, Net Suite or SAP is required.
• Three (3) years of ERP experience in a manufacturing environment is required.
• Demonstrated ability to improve processes, complete system upgrades and tests, diagnose problems, and provide solutions is required.
• Demonstrated ability to provide ongoing support to users, troubleshoot issues, and deliver training to maximize system utilization.

Knowledge:

• Advanced understanding of transaction flows within a fully integrated ERP system is required.
• Working knowledge of all E10 Operation modules in CRM-to-Shipment platform, within Epicor or similar ERP system (Infor, Net Suite, SAP) is preferred.
• Proven experience implementing Epicor ERP Operations (Epicor 10.2.700), or like ERP solution.
• Strong analytical and problem-solving skills, with a focus on delivering scalable and sustainable solutions.

Skills:

• Must have excellent problem identification/resolution skills, advanced communication skills, a strong attention to detail, and a commitment to delivering quality results.
• Proficiency in collecting, organizing, interpreting, and presenting solutions for ERP applications is required.
• Ability to work both autonomously and collaboratively within a team is required.

Key Responsibilities

• Participate in the full project lifecycle, including requirements gathering, design, development, testing, training, and go-live support.
• Coordinate the delivery of Epicor ERP implementation across regions to all Trexon business units.
• Interact with cross-functional teams, including IT, business stakeholders, external vendors, and third-party partners to define requirements, map processes and design solutions.
• Ensure best practices are followed in project delivery and work to continuously improve project management methodologies.
• Drive organizational readiness and adoption, including training plans, communication strategies, and user engagement.
• Participate in system testing, data migration, and validation efforts to ensure a seamless go-live experience.
• Work with business analysts and developers to customize and configure Epicor to implement new features and workflows to meet business requirements.
• Provide ongoing support to users, troubleshoot issues, and deliver training to maximize system utilization.
• Other responsibilities, initiatives and ad-hoc projects as required.

Internal and External Relationships

Trexon's ERP Analyst, Operations, works closely with the ERP team, App Dev, IT Infrastructure team, general managers, key internal department leads at each of our business units, and all end users. This position also regularly interacts with Epicor support (EpicCare) and (EUG) Epicor User Group.

Physical Requirements 

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for extended periods of time; type on a keyboard and use a mouse; walk the facility floors. The noise level in the work environment is usually quiet.