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Senior Director, Data Analytics

College Board - Operations

Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.

Role Type: This is a full-time position

About the Team

College Board's Operations division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually. The Operations team is also leading exciting work to advance customer experience using innovative solutions, products, and technology to enhance the end-to-end delivery of digital assessments and all aspects of customer support. Within Operations, the Assessment Delivery Operations (ADO) team is responsible for the successful execution of digital assessments like the SAT and Advanced Placement examinations, working closely with partners across College Board, the education sector, and beyond to improve testing technologies, customer experience, and outcomes. ADO's analytics function powers this work with the data, insights, and decision support that drive efficiency, cost savings, and a stronger customer experience.

About the Opportunity

As the Senior Director, Data Analytics you will lead Operations analytics strategy, building and managing a team that will improve operational execution and reduce friction. This role and team is critical to advancing digital transformation at College Board and in the Ops division-building the team's predictive and decision-oriented analytics models including: forecasting, modeling, cost assessment, optimization, and decision support.

As the leader of a high-performing analytics team, you will set the analytics strategy, define how work is prioritized and delivered, and ensure delivery of data products to support timely execution of various CB products. Working closely with the Executive Director of Customer, Program, Product & Performance Outcomes (C3PO) and partners across Operations, Product, Program, and Technology, you will embed analytics into operational decision-making, identify and address inefficiencies, develop experiments, and mature Operations' analytics function to champion College Board's mission.

In this role, you will:

Set vision and strategy (30%)

• Build the analytics team and strategy. Direct the building of forecasting, optimization, and decision support models to improve customer experience, execution, while reducing costs.

• Lead the team in driving analysis that surfaces more efficient operational models and translates findings into cost savings and process improvements.

• Guide the development of models to estimate the effect of a variety of policy changes.

• Mature Operations' role within College Board's data and analytics ecosystem, connecting the team's work to CB's strategic vision.

• Set the team's technical direction on modern analytic methods (e.g., AI-assisted coding or statistical modeling) and build the function's capability to scale ahead of where Operations will be in two to three years.

Drive continuous improvement & innovation through cross-functional collaboration and influence (35%)

• Set the methodology, quality bar, and technical priorities for the team's predictive and optimization models, forecasts, and decision-support tools. Review outputs and steer direction to improve operational outcomes.

• Present strategic analytics insights to senior leadership in ways that shift operational decisions towards improved outcomes.

• Shape outcomes by embedding analytics into Product, Program, and Technology's operational priorities.

• Partner with Finance and Program to set budgetary assumptions, goals, cost drivers, and variance tracking.

Lead and Manage the Analytics Team (35%)

• Hire, onboard, and lead a high-performing analytics team that is responsible for advanced forecasting, modeling, and data analytics.

• Build the function's future capability and bench: anticipate the modeling, AI and data-infrastructure skills Operations will need in two to three years and develop talent depth to meet it.

• Set vision and priorities for the team, track and manage progress to goals, and provide coaching and support to ensure team members meet and exceed goals, remain engaged, and contribute meaningfully to our mission.

• Cultivate an inclusive and high-achieving culture that enables all team members to live out College Board's Operating Principles effectively and provide opportunities for professional development and growth.

• Bring proven leadership experience and consistently embody College Board's Manager Expectations in your work.

About You

You have:

• A combination of education and experience equal to 8-10+ years, including practical data analysis and leading analytics work in a professional setting.

• Education: A master's degree in a quantitative or equivalent field (required); a Ph.D. in a quantitative field (strongly preferred).

• Advanced data analytic skills in forecasting, statistical analysis, and cost assessment.

• Experience with predictive modeling, statistical analysis, optimization, forecasting, cost assessment, or decision support is strongly preferred.

• A proven track record of driving operational excellence and delivering measurable results.

• Experience leading a team and shaping senior-leader analytic decisions.

• Exceptional strategic thinking, analytical, and planning skills-you can build a strategy, connect the dots, and build toward the future.

• Experience applying analytics to operational, customer experience, or process-improvement challenges in government, education, technology, or service-based industry.

• The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business.

All roles at College Board require:

• A passion for expanding educational and career opportunities and mission-driven work

• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.

• Clear and concise communication skills, written and verbal

• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.

• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.

• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success

• Authorization to work in the United States

About Our Process

• Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.

• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise, a panel interview, a conversation with leadership and reference checks.

What We Offer

At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.

A Thoughtful Approach to Compensation

• The hiring range for this role is $120,000-$195,000.

• Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.

• We aim to make our best offer upfront, rooted in fairness, transparency, and market data.

• We adjust salaries by location to ensure fairness, no matter where you live.