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About the Role

Hopper is hiring a Strategy & Analytics Manager to own the analytical and operational infrastructure powering our Travel Commercial organisation — the team responsible for all hotel, home, and car inventory distributed to our global partners. This is a hands-on builder role sitting at the intersection of data, process, and technology, working in close partnership with Product and Engineering and reporting into senior commercial leadership.

What would your day-to-day look like

• Design, build, and maintain the data models, dashboards, and reporting frameworks that give the commercial organisation clear, trusted visibility across the full commercial funnel

• Use AI tools as a core part of your analytical workflow — accelerating insight generation, improving output quality, and freeing up capacity for higher-order problem solving

• Run deep-dive analytical projects to surface patterns, anomalies, and opportunities in commercial data, translating findings into clear and actionable recommendations for commercial stakeholders

• Define and track KPIs that measure both business outcomes and the effectiveness of the processes driving them, creating a continuous improvement feedback loop

• Own preparation and follow-through for key internal meetings, strategic reviews, and cross-functional forums — ensuring the right data is in the room and decisions translate into clear next steps

• Build the analytical frameworks that underpin quarterly planning, forecasting, and target-setting, producing outputs commercial leaders can use directly

• Map, challenge, and rebuild core commercial workflows — including pipeline management, forecasting cadences, and sales incentive structures — into cleaner, faster, and more scalable ways of working

• Implement operational improvements end-to-end: not just designing the solution, but driving adoption and measuring impact with rigour

• Identify where AI can fundamentally change how commercial processes work, then build and deploy those solutions directly

• Develop a hands-on understanding of our commercial tech stack, diagnosing where friction, data loss, or missed opportunities exist

• Translate commercial problems into well-defined briefs that Product and Engineering teams can act on, bringing enough technical fluency to be a genuine peer in those conversations

An ideal candidate has

• 2+ years of experience in data analytics, sales operations, strategy & operations, or a similar analytical or commercial role

• Proficiency in SQL and hands-on experience with BI and data tools such as Looker, Tableau, or BigQuery

• A track record of building things — data models, dashboards, process frameworks, and operational tools — not just recommending them

• Strong commercial instincts paired with rigorous analytical capability, comfortable moving between a strategic conversation and a hands-on build

• Genuine excitement about AI and an existing habit of using it to accelerate and improve their own work, with an eagerness to bring that into how a commercial organisation operates

• Experience working cross-functionally with Product and/or Engineering teams, with enough technical fluency to hold their own in those conversations

• First-principles thinking — questioning assumptions, stress-testing processes, and always asking why something works the way it does

• A bias for action, a strong sense of ownership, and the ability to thrive in fast-moving, ambiguous environments

Perks and benefits of working with us:

• Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.

• Unlimited PTO.

• Carrot Cash travel stipend.

• Access to co-working space on demand through FlexDesk AND Work-from-home stipend.

• Please ask us about our very generous parental leave, much above industry standards!.

• Entrepreneurial culture where pushing limits and taking risks is everyday business.

• Open communication with management and company leadership.

• Small, dynamic teams = massive impact.

• 100% employer paid Medical, Dental and Vision coverage for employees.

• Access to Disability & Life insurance.

• Health Reimbursement Account (HRA).

• DCA/ FSA and access to 401k plan.

More about Hopper

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.

While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.

Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.

Here are just a few stats that demonstrate the company’s recent growth:

• Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.

• Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.

• Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.

• Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.

• Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.

• Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.

• Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.

Come take off with us!

At Hopper, we leverage AI-driven tools to assist our team in efficiently reviewing applications. These tools help us assess qualifications fairly and objectively. By submitting your application, you acknowledge the use of these automated screening technologies.

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