Job Summary:
Cisco, a leader in innovative technology solutions, is seeking a Customer Reliability Engineer (CRE) to enhance customer interactions and apply Site Reliability Engineering practices to the Hypershield software suite. The role involves understanding customer architectures, providing world-class support, and resolving incidents while working with various stakeholders.
Responsibilities:
• Interact with customers to provide world-class support and issue resolution.
• Gain a deep understanding of customer architectures and configurations.
• Work with internal and external stakeholders to enhance organization’s view of customer health.
Qualifications:
Required:
• Bachelor’s + 8 years of experience or Master’s + 6 years of experience or equivalent industry experience to include experience in networking concepts and technologies across OSI layers 2 through 7.
• 2+ years of direct experience supporting and engaging with enterprise customers in a technical capacity.
• 1+ years of experience securing operating system (OS) instances, applications, and/or distributed systems.
• 3+ year hands on experience operating Linux systems with experience in Kubernetes, cloud-native or container architecture.
• 2+ years of hands-on experience configuring and managing Cisco Nexus switches in production environments.
Preferred:
• Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments.
• Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities.
• 2+ years of experience acting as a higher escalation point across multiple products lines.
• Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments.
• Knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives.
• Experience with at least one major cloud provider (AWS, Azure, or GCP).
• Possessing CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert certifications will be a key advantage.
Company:
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press. Founded in 1984, the company is headquartered in San Jose, USA, with a team of 10001+ employees. The company is currently Late Stage.