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Remote Fin Press Operator Jobs in California (NOW HIRING)

Korrus

Public Relations Contractor, OIO

Los Angeles, CA · On-site +1

$100 - $150/hr

Public Relations Contractor, OIO Reports to the CEO • Remote (US), Occasional travel to Southern ... Write press materials, pitches, bylines and executive talking points * Secure product placement in ...

Cresta

Senior Communications Manager

San Francisco, CA · On-site +1

$150K - $190K/yr

You'll perform media outreach, draft press releases and other materials that carry our message ... This role is for someone who has built meaningful media relationships, operated inside a fast ...

Cresta

Senior Communications Manager

San Francisco, CA · On-site +1

$150K - $190K/yr

You'll perform media outreach, draft press releases and other materials that carry our message ... This role is for someone who has built meaningful media relationships, operated inside a fast ...

EDO

Data Engineer

Los Angeles, CA · On-site +1

$120K - $160K/yr

... remote work days. To learn more about the work we do at EDO, please visit EDO Press . The Role As a ... Hands-on experience with large-scale, complex data pipelines operating at billions to trillions of ...

DTO Law

Marketing Manager

Los Angeles, CA · On-site +1

Exempt Reports To: Managing Partner (dotted line to Chief Operating Officer) Direct Reports ... Remote or hybrid open for the right candidate. Schedule: Full-time, Monday through Friday ...

DTO Law

Marketing Manager

Los Angeles, CA · On-site +1

Exempt Reports To: Managing Partner (dotted line to Chief Operating Officer) Direct Reports ... Remote or hybrid open for the right candidate. Schedule: Full-time, Monday through Friday ...

City of Goleta, CA

Management Analyst (Housing)

Goleta, CA · On-site +1

$103K - $132K/yr

City Hall, 130 Cremona Drive, Goleta, CA Job Type: Full time, exempt Remote Employment: Flexible ... Assists in preparing, analyzing, and administering operating and capital improvement program ...

EDO

Senior Data Engineer

Los Angeles, CA · On-site +1

$160K - $190K/yr

... remote work days. To learn more about the work we do at EDO, please visit EDO Press . The Role As a ... Production experience building and operating complex and scalable data pipelines that optimize on ...

All JobsFin Press Operator JobsRemote Fin Press Operator JobsRemote Fin Press Operator Jobs in California

Remote Fin Press Operator information

What is the difference between Remote Fin Press Operator vs Fin Press Operator?

AspectRemote Fin Press OperatorFin Press Operator
CredentialsTypically requires certification in press operation and safety trainingRequires similar certifications, often including OSHA safety and equipment operation
Work EnvironmentPerforms tasks remotely or in a controlled environment, often with digital monitoringWorks on-site at manufacturing or printing facilities
Industry UsageUsed in industries with remote monitoring or digital control systemsCommon in printing, manufacturing, and metalworking industries

The Remote Fin Press Operator and Fin Press Operator roles share similar certifications and industry applications. The main difference lies in the work environment, with the remote role allowing for digital or remote monitoring, while the traditional role is on-site. Both positions require technical skills and safety training, but the remote role offers more flexibility in location.

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The most popular types of Fin Press Operator jobs in California are:

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For Remote Fin Press Operator jobs in California, the most frequently searched job titles are:

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The top searched job categories for Remote Fin Press Operator jobs in California are:

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Cities in California with the most Remote Fin Press Operator job openings:

Remote Fin Press Operator jobs near you

Customer Support Operations Manager - Intercom & Fin AI

Vista Fulfillment Group

Santee, CA • On-site, Remote

$136K/yr

Full-time

Medical, Dental

Re-posted 9 days ago

Job description

Remote - United States Only
Full-Time 40 Hours/Week
Reports To: COO
About the Role
Vista Fulfillment Group is hiring a full-time Customer Support Operations Manager - Intercom & Fin AI to lead our customer support team and improve the systems, workflows, and response times behind our customer service operation.
This is a remote position open to candidates located anywhere in the United States. The schedule is a standard 40-hour work week, Monday through Friday, with availability required during business hours from 9:00 AM to 5:00 PM.
This role is responsible for managing a team of approximately 10 customer support agents who handle customer tickets, refunds, disputes, order issues, phone support, email support, and Intercom chat support.
We are looking for a hands-on CS leader who can both manage people and improve systems.
Our current first response time averages around 48 hours. A major goal of this role is to reduce first response time to 12 hours ideally, and no later than 24 hours, while improving ticket quality, accountability, and SLA performance.
Key Responsibilities
  • Lead and manage a customer support team of approximately 10 agents handling tickets, refunds, disputes, order issues, chat, email, and phone support.
  • Monitor daily support performance, ticket queues, backlog, response times, resolution times, SLA compliance, quality standards, and agent productivity.
  • Reduce average first response time from approximately 24 hours to 12 hours ideally, and no later than 24 hours.
  • Build, improve, and manage Intercom workflows, routing rules, inbox structure, automations, tags, macros, reporting dashboards, team assignments, and escalation paths.
  • Lead the implementation of Fin AI, including flow design, AI response logic, help center content strategy, escalation rules, automation structure, and ongoing optimization.
  • Work with developers, consultants, or internal technical resources when needed to properly implement Fin AI, integrations, reporting, and automation improvements.
  • Analyze Intercom reports and support data to identify bottlenecks, agent performance issues, recurring customer problems, workflow gaps, and automation opportunities.
  • Create and maintain SOPs for ticket handling, refunds, disputes, escalations, SLA standards, phone support, chat support, and email support.
  • Train customer support agents on Intercom usage, Fin AI workflows, support quality expectations, communication standards, escalation procedures, and performance goals.
  • Review team performance and recommend staffing changes, coaching plans, disciplinary actions, promotions, or workflow adjustments to leadership.
  • Ensure support operations meet partner expectations and that SLA risks are identified and escalated quickly.
  • Work closely with the COO, operations team, fulfillment team, account management, and developers to improve customer experience and resolve recurring issues.

Requirements
Required Qualifications
  • Must be located in the United States.
  • Bachelor's degree required.
  • Experience managing customer support teams of at least 10 people.
  • Minimum 3 years of hands-on Intercom experience.
  • Minimum 3 years of hands-on experience with Fin AI, Intercom's AI agent, including setup, flow design, automation, and optimization.
  • Strong understanding of customer support KPIs, including first response time, resolution time, backlog, SLA compliance, CSAT, escalation volume, ticket volume, productivity, and quality assurance.
  • Experience managing chat, email, and phone support teams.
  • Ability to build and improve Intercom workflows, inbox rules, routing logic, macros, reports, automations, help center content, and escalation processes.
  • Technical comfort with basic APIs, webhooks, n8n, integrations, automation design, reporting exports, and data analysis.
  • Strong leadership skills with the ability to coach, train, hold agents accountable, and recommend team or workflow changes when needed.
  • Experience working with different stakeholders, including senior internal stakeholders.

Benefits
  • This is a full-time role with a salary of 60,000-80,000 USD/year, depending on experience, leadership background, Intercom expertise, Fin AI implementation experience, and technical ability.
  • Medical and dental benefits are available.

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