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Remote Federal Government Call Center Jobs in Boca Raton, FL

Talkiatry

Psychiatrist (Remote)

West Palm Beach, FL · Remote

$325K - $375K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... E-Verify Talkiatry participates in E-Verify and will provide the federal government with your Form ...

Talkiatry

Psychiatrist (Remote)

Fort Lauderdale, FL · Remote

$325K - $375K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... E-Verify Talkiatry participates in E-Verify and will provide the federal government with your Form ...

ChenMed, LLC

Supervisor, Medication Adherence

Miami, FL · On-site +1

$15.25 - $18.75/hr

This is a fully remote position with benefits and bonus package included. ESSENTIAL JOB DUTIES/RESPONISBILITIES: Works in a fast-paced, structured call center environment * Understands and follows ...

Talkiatry

Remote Psychiatrist (MD/DO) - Florida

Boca Raton, FL · Remote

$325K - $375K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... E-Verify Talkiatry participates in E-Verify and will provide the federal government with your Form ...

Alorica

Remote Customer Solutions Representative

Plantation, FL · Remote

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Solutions Representative Location : "Work at Home Employment Type: Full-time ... Work collaboratively within a supportive and engaging call center team environment. * Success in ...

Alorica

Remote Customer Solutions Representative

Plantation, FL · On-site +1

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Solutions Representative Location : "Work at Home Employment Type: Full-time ... Work collaboratively within a supportive and engaging call center team environment. * Success in ...

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All JobsFederal Government Call Center JobsRemote Federal Government Call Center JobsRemote Federal Government Call Center Jobs in Boca Raton, FL

Remote Federal Government Call Center information

See Boca Raton, FL salary details

$10

$16

$23

How much do remote federal government call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote federal government call center in Boca Raton, FL is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is a remote federal government call center?

A Remote Federal Government Call Center job involves providing customer service and support for federal agencies while working from home or another remote location. Employees handle inquiries, provide information, and assist callers regarding government programs, benefits, or services. These positions require strong communication skills, knowledge of federal agency procedures, and the ability to use specialized software for managing calls and records. Remote call center agents often follow strict privacy and security protocols due to the sensitive nature of the information they handle.

What are the key skills and qualifications needed to thrive as a remote federal government call center representative, and why are they important?

To thrive as a Remote Federal Government Call Center Representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes federal security clearances are typically required. Excellent verbal communication, patience, and the ability to remain calm under pressure are standout soft skills for this role. These competencies are essential to ensure accurate information delivery, maintain compliance with federal protocols, and provide efficient support to citizens.

What are some common challenges faced when working in a remote federal government call center, and how can I prepare for them?

Working in a remote federal government call center often involves managing a high volume of inquiries from citizens, which can sometimes be repetitive or emotionally challenging. You may also need to quickly learn and adapt to complex federal policies and procedures, while maintaining clear communication and empathy. Staying organized, utilizing available training resources, and developing strong time management skills are key to overcoming these challenges. Additionally, being proactive in seeking support from your supervisors and collaborating with teammates through virtual channels can help ensure success.

What is the difference between Remote Federal Government Call Center vs Remote Customer Service Representative?

AspectRemote Federal Government Call CenterRemote Customer Service Representative
CredentialsTypically requires security clearance and federal-specific trainingGenerally requires customer service experience and basic computer skills
Work EnvironmentGovernment facilities or secure remote setups, adhering to strict protocolsVarious industries, often in corporate or private sectors, with flexible remote setups
Employer & IndustryFederal government agenciesPrivate companies, retail, tech, and service industries
Search & Comparison IntentUnderstanding federal-specific roles, security, and credentialsGeneral customer service roles, flexibility, and industry options

The Remote Federal Government Call Center involves working for government agencies with security clearances and federal protocols, whereas Remote Customer Service Representatives serve private sector clients with a focus on customer support. Both roles require communication skills but differ in credentials, work environment, and employer type.

What are the most commonly searched types of Federal Government Call Center jobs in Boca Raton, FL?

The most popular types of Federal Government Call Center jobs in Boca Raton, FL are:

What are popular job titles related to Remote Federal Government Call Center jobs in Boca Raton, FL?

For Remote Federal Government Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Remote Federal Government Call Center jobs in Boca Raton, FL look for?

The top searched job categories for Remote Federal Government Call Center jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Remote Federal Government Call Center jobs?

Cities near Boca Raton, FL with the most Remote Federal Government Call Center job openings:

Remote Federal Government Call Center jobs near you

Service Team Coordinator

ChenMed, LLC

Miami, FL • On-site, Remote

$17 - $24.26/hr

Full-time

Re-posted 2 days ago

ChenMed rating

8.4

Company rating: 8.4 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

1st of 240 rated social care providers

Job description

We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
  • Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries.
  • Responds to patient inquiries based on the ChenMed core model for care.
  • Escalates issues/concerns as appropriate.
  • Makes appropriate and timely decisions according to department standards, procedures and policies.
  • Documents interactions using web-based technology.
  • Maintains business relationship by providing prompt and accurate service to promote loyalty.
  • Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
  • Performs other duties as assigned and modified at manager's discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Competent-level business acuity
  • Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
  • Exceptional verbal communication skills including active listening
  • Excellent organizational and multi-tasking skills
  • Passion for serving others, particularly seniors, with initiative-taking solutions
  • Ability to successfully operate in a demanding environment
  • Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
  • Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
  • Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)
EDUCATION AND EXPERIENCE CRITERIA:
  • High school diploma or GED equivalent required
  • A minimum of 2 years of customer service experience required; in a call center or similar environment, required.
  • Experience with adhering to KPIs or Metrics in a call center environment
  • A minimum of 1 year experience in a fast-paced healthcare setting, highly preferred
  • Experience with web-based customer relationship management systems
  • Must reside within the Continental United States
  • Must reside within a US State where company is established as a Legal Entity

PAY RANGE:
$17.0 - $24.26 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Remote

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About ChenMed

Sourced by ZipRecruiter

We're expanding healthcare equity across America. We're already in 15 states with 100+ medical centers. As a rapidly growing, physician-led organization, we have one central focus: rescue any and every senior from a healthcare system that has failed them. Our family of brands include Chen Senior Medical Center, JenCare Senior Medical Center, and Dedicated Senior Medical Center. Recently named a 2021 Best Places To Work and one of the only healthcare companies recognized in Fortune's 2020 "Change The World" list, ChenMed prides itself on creating a culture that enables career growth and promotes inclusion for all.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1985

Social media

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