Remote Escalations Representative Jobs in Spring, TX

NOTE:  This position is available for fully remote work with occasional travel as required for business needs.  Must have experience in the commercial nuclear industry with ASME NQA-1 / 10 CFR 50 Appendix B / 10 CFR 21

POSITION SUMMARY: The QA Project Engineer is responsible for supporting company/client projects by representing quality assurance in the planning, coordination, and execution of assigned project activities. The Project Engineer serves as a central point of contact between the QA team and other internal and external stakeholders for project-related cross functional quality and process related issues. The QA Project Engineer is responsible for understanding and communicating project quality requirements, ensuring they are well understood and appropriately reflected in internal documentation, and working with quality and other personnel to ensure that project quality requirements are flowed to suppliers as applicable. Typical internal stakeholders include project managers, business development and proposal team leads, engineering project leads, supply chain, individual contributors and managers. External stakeholders will typically include partner firms, with the QA project engineer leading interactions with respect to quality matters, and customers. Success in this role requires the ability to efficiently formulate plans and strategies to address requirements and new demands, as well as the ability to build strong relationships and teams. This position will occasionally be responsible for QA process related developments and will at times be asked to coordinate cross-functional project activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Interact with project team and management from multiple companies to manage cross-functional quality interfaces.
2. Have a diverse understanding of quality requirements to be able to provide input and support on a wide spectrum of quality and process related solutions.
3. Support and coordinate as needed quality responses to customer Requests for Information and other marketing related activities.
4. Effective development of quality requirements traceability matrix and incorporation of said matrix into project activities as applicable, and appropriate.
5. Manage first-of-a-kind issues and adapt to a constantly shifting business development environment; interface as needed with planners and other personnel to ensure that quality activities for a given project are accurately represented and accounted for in work management plans.
6. Proactively identify and achieve resolution of project issues and anticipated challenges, including escalation of issues within the NuScale organization when necessary.
7. Provide direction and coordinate project related activities through quality leads, supervisors, and managers.
8. Develop and maintain processes and procedures needed for the efficient execution of quality project activities.
9. Support project risk assessment and risk mitigation activities.
10. Perform other duties as assigned.

CORE COMPETENCIES: To perform the job successfully, the individual should demonstrate competencies in performing the essential functions of this position by performing satisfactorily in each of these competencies.

• Business Acumen: A strategic thinker with good business perspective and an understanding of the company’s business. Able to function comfortably in political interactions. Capable of developing strong interpersonal networks within and exterior to the organization.
• Problem solving: Decisive with good judgment. Identifies and resolves problems in a timely manner, gathers and reviews information appropriately. Uses own judgment and acts independently; seeks input from other team members as appropriate for complex or sensitive situations.
• Oral/written communication: Strong communication skills, externally and internally. Listens carefully and speaks clearly and professionally in all situations. Edits work for accuracy and clarity, is able to create, read and interpret complex written information. Ability to develop strong interpersonal networks within the organization.
• Planning/organizing: Prioritizes and plans work activities, organizes personal and project timelines and deadlines, tracks project timelines and deadlines, and uses time efficiently.
• Adaptability: Adapts to changes in the work environment, manages competing demands and is able to deal with frequent interruptions, changes, delays, or unexpected events.
• Dependability: Consistently on time and at work, responds to management expectations and solicits feedback to improve performance.
• Team Building: Develops strong interpersonal networks and trust within the organization. Leads consensus by involving all stakeholders, facilitating their understanding of differences, agreeing on requirements and constraints, and developing the best solution.
• Safety Culture: Adheres to the NuScale Safety culture and is expected to model safe behavior and influence peers to meet high standards.
• Quality Assurance: Commits to the understanding and implementation of quality assurance regulations, standards, and guidelines of 10 CFR 50 Appendix B, 10 CFR 21, and NQA-1.

MINIMUM SKILLS, QUALIFICATIONS AND ABILITIES:

• Education: A minimum of a Bachelor of Science in a technical field from an accredited college or university.
• Experience: Minimum of 8 years of experience in quality assurance with a broad range of responsibilities. Must be familiar with ASME NQA-1 / 10 CFR 50 Appendix B / 10 CFR 21. Must have prior experience working as quality lead for large, complex projects, and developing requirement traceability matrices. Must demonstrate strong technical writing skills as well as good communication, computer, presentation and interpersonal skills. Required to have exceptional organization skills and ability to manage complex projects with multiple work phases. Additional required experience as follows:
  • Prior commercial nuclear experience
  • Knowledge of ASME Boiler and Pressure Vessel Code, Section III, Division 1
  • Experience with ISO 9001 and other international quality standards and regulations (not required, but strongly preferred)
• Industry Requirements: Eligible to work under Department of Energy 10 CFR Part 810 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to understand and communicate clearly using a phone, personal interaction, and computers.
• Ability to learn new job functions and comprehend and understand new concepts quickly, and apply them accurately in a rapidly evolving environment. 
• The employee frequently is required; to sit and stand; walk; bend, use hands to operate office equipment; and reach with hands and arms. 
• Ability to travel locally and nationally using common forms of transportation. 

Disclaimer: Employee(s) must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees in this classification.

NuScale Power, LLC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.
Pay and Benefits: 

The target pay range for this position is $127,104 - $153,401 annually.  The full pay range is $113,955 - $178,237 annually.   

At NuScale, compensation decisions are determined using factors such as relevant job-related skills, full-time working experience, education and training, equity within the department. 

For information on employee benefits, please visit our Careers Overview page:  Employee Benefits | NuScale Power