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Remote Escalations Representative Jobs in Spring, TX

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $20.75/hr

  • Medical

  • Retirement

  • PTO

... escalated pace. * Real time monitoring of automated dispensing machine to ensure service is not ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$14.50 - $19.50/hr

  • Medical

  • Retirement

  • PTO

... escalated pace. * Real time monitoring of automated dispensing machine to ensure service is not ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

  • Medical

  • Retirement

  • PTO

... escalated pace. * Real time monitoring of automated dispensing machine to ensure service is not ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $19.50/hr

  • Medical

  • Retirement

  • PTO

... escalated pace. * Real time monitoring of automated dispensing machine to ensure service is not ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

SYS Integration

Contact Center Representative

Houston, TX · Remote

$16 - $20.75/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency ... Refer escalated calls as needed to supervisor. Qualifications: * High School Diploma or GED ...

CareVitality Inc

Care Manager - Remote

Houston, TX · Remote

$60K - $77K/yr

... appropriate escalation of patient needs, and documents all activities in accordance with ... The qualifications listed below represent the knowledge, skills, and abilities required for the ...

Kastle Systems

Customer Care Rep. I

Houston, TX · Remote

$35K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Kastle's integrated security solution, including access control, video, and remote video monitoring ... Responsible for receiving client communications, issue evaluation and resolution or escalation as ...

Epiq

Senior Managing Attorney

Houston, TX · On-site +1

Remote, United States Business Unit:Legal Solutions Reports to:TBD Position Summary: The Senior ... The Senior Managing Attorney will represent the mission, vision, and values of Epiq and will ...

Axiomspace

Head of Quality

Houston, TX · On-site +1

Serve as the management representative for all third-party and regulatory audits (DCMA, customer ... Executive escalation point for all critical NCRs, field escapes, and MRB dispositions * Champion ...

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Remote Escalations Representative information

See Spring, TX salary details

$10

$21

$42

How much do remote escalations representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote escalations representative in Spring, TX is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $22.45 per hour, depending on experience, location, and employer.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Spring, TX?

For Remote Escalations Representative jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in Spring, TX look for?

The top searched job categories for Remote Escalations Representative jobs in Spring, TX are:

What cities near Spring, TX are hiring for Remote Escalations Representative jobs?

Cities near Spring, TX with the most Remote Escalations Representative job openings:

Remote Escalations Representative jobs near you
Infographic showing various Remote Escalations Representative job openings in Spring, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $44,823 per year, or $21.5 per hour.

Customer Support Representative - CS

CareOne

Houston, TX • Remote

$15.25 - $20.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 18 days ago

CareOne rating

6.8

Company rating: 6.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

50th of 242 rated social care providers

Job description

Great new Career Opportunity in Long-Term Care Pharmacy!

Now Hiring - Customer Support Representative - [Enter Location]

Hours:

The Customer Support Representative will be responsible for, but not limited to:

  1. Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support request made via phone and email.
  2. High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.
  3. Real time monitoring of automated dispensing machine to ensure service is not interrupted.
  4. Utilize remote desktop software along with end user to resolve issues using documented solutions.
  5. Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.
  6. Serve as first line support and provide problem resolution to the customer.
  7. Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.
  8. Properly triage calls and determine routing based on the nature of the call.
  9. Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.
  10. Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.
  11. Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.
  12. Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.
  13. Make outbound calls to the customer to ensure PassPort process patient medication timely.
  14. Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.
  15. Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.

Education:

Associate's Degree in a computer related field, Bachelor's preferred

Professional Experience:

  • 3-5 years of related experience/training in a technical inbound/outbound call center environment
  • Knowledge of DocuTrack, Framework, MXIE, Zultys, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes
  • Extensive phone support of end user with various operating systems and software
  • Must have excellent communication skills, abiility to multi-task, and high attention to detail

Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.

We are proud to Offer:

  • Competitive Salaries
  • Comprehensive Healthcare Benefits
  • 401(k) Retirement Plan
  • Paid Time Off
  • Opportunities to advance and grow your career
  • And More!

If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.

Partners Pharmacy is an Equal Opportunity Employer

EEO/AA/M/F/DV

What CareOne employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About CareOne

Sourced by ZipRecruiter

CareOne is a leading healthcare corporation specializing in senior care, rehabilitation, and assisted living services. Based in Fort Lee, New Jersey, CareOne was established to meet the healthcare requirements of seniors across the state and has expanded its footprint over the years. With its dedication to excellence, CareOne provides a comprehensive range of medical and healthcare services, including post-acute care, long-term and assisted living, memory care, respite care, and more.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Lee, NJ, US

Year founded

1999

Social media

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