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Remote Escalations Representative Jobs in San Ramon, CA

This role is fully remote for candidates who reside outside the 30 mile radius of one of our ... represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the ...

... escalations, contract oversight support, and roadmap alignment * Evaluate and recommend new ... signed by an authorized representative of the Company. Because this is a remote position ...

Clinical Trial Manager

San Francisco, CA · On-site +1

$140K - $170K/yr

... represents an outstanding opportunity for ambitious, mission-driven professionals to make a ... This position is for remote work and may require domestic or international travel up to 25% (as ...

Actively manage risks, delays, and escalations * Collaborate closely with the Product and ... Vacations and additional PTO Remote work from anywhere Economic support for health insurance ...

AVL Integrations Engineer

San Francisco, CA · On-site +1

$105K - $145K/yr

Remote may be considered in exceptional cases. RESPONSIBILITIES * Design, build, test, and maintain ... represented. * Validate technical setpoints and loss factors across module (Pmax, Voc, Isc ...

Actively manage risks, delays, and escalations * Collaborate closely with the Product and ... Vacations and additional PTO Remote work from anywhere Economic support for health insurance ...

New

... escalation point on all program related issues as warranted 10% * Maintain fundamental ... Experience with on-site/corporate operations and/or remote workforce solutions management.

Coordinate with GTM, Product, and Engineering on escalations, and share what you learn with the ... Familiarity with analytics instrumentation, event tracking, or data tooling. #LI-Remote ...

Showing results 41-58

Remote Escalations Representative information

See San Ramon, CA salary details

$12

$27

$52

How much do remote escalations representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for remote escalations representative in San Ramon, CA is $27.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $28.22 per hour, depending on experience, location, and employer.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in San Ramon, CA?

For Remote Escalations Representative jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in San Ramon, CA look for?

The top searched job categories for Remote Escalations Representative jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Remote Escalations Representative jobs?

Cities near San Ramon, CA with the most Remote Escalations Representative job openings:

Infographic showing various Remote Escalations Representative job openings in San Ramon, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $56,288 per year, or $27.1 per hour.

Vice President, Translational Medicine & Clinical Pharmacology

South San Francisco, CA • On-site, Remote

Rigel Pharmaceuticals, Inc.
Biotechnology Research and Development • 51 - 200 employees

$306K - $365K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago


Key responsibilities

  • Define and lead an integrated translational medicine and clinical pharmacology strategy across the portfolio.

  • Oversee drug metabolism, pharmacokinetics, bioanalysis, and related activities supporting drug discovery and development.

  • Develop and oversee translational and biomarker strategies to support indication selection, patient enrichment, and clinical proof-of-concept.


Job description

POSITION SUMMARY:

The Vice President, Translational Medicine & Clinical Pharmacology is a senior scientific leader responsible for integrating translational medicine, clinical pharmacology, drug metabolism/pharmacokinetics, bioanalytical, toxicology and pharmacodynamic / biomarker strategy across Rigel's portfolio. Reporting to the Chief Medical Officer, this role provides strategic and functional leadership from development candidate selection and IND-enabling activities through clinical development, regulatory submission, and life-cycle management. The Vice President will connect preclinical and clinical data to inform program strategy, dose and schedule selection, patient selection, proof-of-mechanism and proof-of-concept decisions, and the overall probability of technical and regulatory success.

Salary Range:$306,000 to $365,000

Employees designated as onsite or hybrid are expected to be onsite at Rigel’s South San Francisco headquarters during business hours on Wednesdays and Thursdays each week. Employees designated as remote are not subject to the weekly onsite requirement but are expected to be onsite at least quarterly and as business needs require.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Define and lead an integrated translational medicine and clinical pharmacology strategy across the portfolio, aligning scientific plans with clinical development, regulatory, and corporate objectives.
  • Lead clinical pharmacology strategy and development plans for Rigel assets, including ADME, drug-drug interactions (DDIs), pharmacokinetics/pharmacodynamics (PK/PD), exposure-response, bioavailability/bioequivalence, and other studies required to characterize dose, regimen, safety, and efficacy.
  • Oversee drug metabolism, pharmacokinetics, bioanalysis, and related DMPK activities supporting drug discovery, development candidate nomination, IND-enabling development, clinical programs, and regulatory filings.
  • Integrate translational and quantitative pharmacology approaches, including population PK, PK/PD, pharmacometrics, modeling and simulation, to inform first-in-human strategy, dose escalation, dose optimization, go/no-go decisions, and late-stage dose justification.
  • Develop and oversee translational and biomarker strategies, including target-engagement, pharmacodynamic, predictive, prognostic, and safety biomarkers, to support indication selection, patient enrichment, mechanism-based endpoints, and clinical proof-of-concept.
  • Partner with Research, Clinical Development, Clinical Operations, Biostatistics/Data Science, Regulatory Affairs, Pharmacovigilance, CMC, Project Management, and other functions to translate preclinical biology and pharmacology into executable clinical development strategies.
  • Provide scientific leadership for translational medicine and clinical pharmacology content in study protocols, Investigator Brochures, clinical study reports, INDs/CTAs, NDAs/BLAs/MAAs, briefing documents, responses to health authority questions, scientific presentations and abstract/manuscript writing.
  • Represent the function in interactions with FDA and other global health authorities and ensure that development strategies reflect current regulatory guidance and scientific standards in clinical pharmacology and translational medicine.
  • Evaluate, select, and manage external consultants, bioanalytical laboratories, biomarker laboratories, and academic collaborators; ensure scientific quality, timely execution, budget accountability, and appropriate GxP compliance.
  • Build, lead, and develop a high-performing team; establish functional capabilities, resource plans, budgets, operating standards, and priorities appropriate to Rigel's portfolio and stage of development.
  • Serve as a senior scientific contributor to program governance, portfolio review, business development diligence, and external scientific engagement, clearly communicating complex data and recommendations to executive and cross-functional stakeholders.

KNOWLEDGE AND SKILL REQUIREMENTS:

  • Advanced scientific degree (PhD, PharmD, MD, or equivalent) in pharmacology, pharmaceutical sciences, drug metabolism, toxicology, translational medicine, or a related discipline; PhD or PharmD strongly preferred for a clinical pharmacology-focused role.
  • Typically 15+ years of progressive biopharmaceutical industry experience in drug development, translational medicine, DMPK and/or clinical pharmacology, including substantial senior leadership and people-management responsibility.
  • Deep expertise in clinical pharmacology, pharmacokinetics, pharmacodynamics, drug metabolism/ADME, bioanalysis, DDIs, exposure-response relationships, and quantitative approaches to dose selection and optimization.
  • Demonstrated experience integrating preclinical pharmacology, translational biomarkers, PK/PD, and clinical data to advance programs from candidate selection and IND through proof-of-concept and later-stage development.
  • Strong understanding of biomarker strategy and assay development, including target-engagement, pharmacodynamic, predictive, prognostic, and safety biomarkers; experience with patient-selection or precision-medicine approaches is preferred.
  • Extensive experience preparing and supporting regulatory submissions and health authority interactions, including INDs/CTAs and marketing applications; strong working knowledge of FDA, ICH, GLP, and GCP requirements.
  • Demonstrated ability to build and lead scientific teams, manage budgets and external partners, and deliver high-quality work on schedule while maintaining scientific rigor and compliance.
  • Strong cross-functional leadership, judgment, and executive communication skills, with the ability to influence decisions in a matrixed environment and translate complex scientific information into clear development recommendations.

COMPENSATION AND BENEFITS:

The anticipated salary range for this position is $306,000 to $365,000. The actual salary offered will depend on several factors, including experience, qualifications, geographic location, internal equity, and business needs.

This position is eligible to participate in Rigel's annual bonus program and is eligible for equity incentive awards, subject to the terms of the applicable plans. This position is not commission-based.

Rigel offers eligible employees a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; flexible spending accounts; a 401(k) plan; paid time off; paid company holidays; and other benefits.

WORKING CONDITIONS:

  • PHYSICAL DEMANDS: While performing the duties of this job, the employee is required to stand, walk; sit; talk and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
  • WORK ENVIRONMENT: The noise level in the work environment is usually moderate. Some travel may be required.

Rigel Pharmaceuticals, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by the law.