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Remote Escalations Representative Jobs in San Ramon, CA

Netic

Be Seen First

Call Center Manager - Remote

San Francisco, CA · Remote

$20 - $26/hr

Hiring a Call Center Manager (remote) to lead our booking/CSR team for home services brands ... Run the QA loop and handle escalations Requirements: * Deep home services experience -- HVAC, ...

ZEISS

Global Technical Escalation Engineer

Dublin, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... and remote login tools. * Address escalations on-site at domestic and international customer ... Act as the service representative in relevant development projects, ensuring alignment with ervice ...

ZEISS

Global Technical Escalation Engineer

Dublin, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... and remote login tools. * Address escalations on-site at domestic and international customer ... Act as the service representative in relevant development projects, ensuring alignment with ervice ...

Apptad, Inc.

Program Manager

Fremont, CA · On-site +1

Fremont , CA Remote ok (Yes / No): Yes Mandatory Skills: Delivery, scope, risk, escalations; go ... Chairs weekly delivery review; represents HCL at monthly steering; owns the CR pipeline with ...

CYNET SYSTEMS

Program Manager - Remote / Telecommute

Fremont, CA · Remote

$75 - $80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manages scope, schedule, risk, dependencies, and escalations across teams. * Leads the gated transition from the incumbent. * Chairs weekly delivery review and represents the organization at monthly ...

Abbott

Remote Care, Technician I

Pleasanton, CA · On-site +1

  • Medical

  • Retirement

Represents Technical Services in areas related to the quality system at product division levels in ... Resolves escalated customer issues where known or typical solutions cannot resolve problem.

Wsgr

Vendor Management Counsel

Palo Alto, CA · On-site +1

We represent companies at every stage of development, from entrepreneurial start-ups to ... This role can be hybrid or 100% remote. The Role: Our Vendor Management Counsel will serve as the ...

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Remote Escalations Representative information

See San Ramon, CA salary details

$12

$27

$52

How much do remote escalations representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote escalations representative in San Ramon, CA is $27.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $28.22 per hour, depending on experience, location, and employer.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in San Ramon, CA?

For Remote Escalations Representative jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in San Ramon, CA look for?

The top searched job categories for Remote Escalations Representative jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Remote Escalations Representative jobs?

Cities near San Ramon, CA with the most Remote Escalations Representative job openings:

Remote Escalations Representative jobs near you
Infographic showing various Remote Escalations Representative job openings in San Ramon, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $56,288 per year, or $27.1 per hour.

Call Center Manager - Remote

Netic

San Francisco, CA • Remote

$20 - $26/hr

Full-time

Posted 22 days ago

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Job description

We are Hiring!!
Hiring a Call Center Manager (remote) to lead our booking/CSR team for home services brands — immediate start. We're looking for a hands-on leader with deep home services experience (HVAC, plumbing, electrical) and ServiceTitan know-how who loves coaching people and driving results. This role is for someone who can:

  • Lead, coach, and develop a remote team of booking reps/CSRs
  • Own staffing, scheduling, and daily coverage
  • Drive KPIs: booking rate, containment, and QA scores
  • Run the QA loop and handle escalations

Requirements:

  • Deep home services experience — HVAC, plumbing & electrical (required)
  • ServiceTitan experience (required)
  • 3+ years call center experience, with 1–2+ years managing
  • Proven leadership, coaching, and mentoring skills
  • Strong English communication
  • Experience managing remote/offshore teams
  • Full-time, aligned with ET hours

Bonus if you've worked with multi-location brands, AI voice agents, or memberships/warranties.

If you're a strong leader who knows home services inside and out and can get up to speed fast, we'd love to hear from you. Apply now!