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Remote Escalations Representative Jobs in San Ramon, CA

We represent companies at every stage of development, from entrepreneurial start-ups to ... This role can be hybrid or 100% remote. The Role: Our Vendor Management Counsel will serve as the ...

Interface with physicians and manufacturer representatives to obtain and provide patient and ... Remote role minimal travel involved. Must have a valid driver's license with a clean driving record ...

Act as the primary escalation point for commission disputes, complex calculations, and off cycle ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

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Remote Escalations Representative information

See San Ramon, CA salary details

$12

$27

$52

How much do remote escalations representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for remote escalations representative in San Ramon, CA is $27.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $28.22 per hour, depending on experience, location, and employer.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the companyโ€™s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in San Ramon, CA?

For Remote Escalations Representative jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in San Ramon, CA look for?

The top searched job categories for Remote Escalations Representative jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Remote Escalations Representative jobs?

Cities near San Ramon, CA with the most Remote Escalations Representative job openings:

Infographic showing various Remote Escalations Representative job openings in San Ramon, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $56,288 per year, or $27.1 per hour.

Full-Time Licensed Mental Health Counselor - Remote Telehealth Position

Oakland, CA โ€ข Remote

$90K - $110K/yr

Full-time

Retirement, PTO

Posted 24 days ago


Job description

Position Overview

Adornfield Counseling Center is actively seeking a dedicated and compassionate Licensed Mental Health Counselor for a full-time remote position. In this essential role, you will deliver comprehensive mental health services to clients navigating emotional and psychological challenges. By utilizing evidence-based practices, you will foster an environment that promotes healing and personal growth, directly impacting the lives of those you serve.

About the Organization

Adornfield Counseling Center is a premier mental health and wellness organization situated in Oakland, California. We are committed to a holistic approach to mental health, integrating innovative therapies with a strong emphasis on client engagement and empowerment. Our team prides itself on creating a nurturing, inclusive atmosphere for both clients and therapists, ensuring that all voices are valued and respected in our therapeutic process.

Work Environment

This position is entirely remote, leveraging telehealth technology to connect with clients across various geographic locations. You will have access to advanced telehealth platforms and support systems to facilitate seamless communication and ensure that clients receive personalized care in the comfort of their own homes. Our digital infrastructure is designed to provide ease of access and flexibility, making it possible to deliver high-quality therapeutic services efficiently.

Key Responsibilities
  • Conduct thorough assessments to evaluate clients' mental health and emotional wellness, using diagnostic tools and interviews to gather comprehensive data.
  • Design and implement individualized treatment plans that align with clients' specific needs, incorporating their feedback and preferences throughout the process.
  • Utilize a variety of evidence-based therapeutic techniques, including cognitive-behavioral therapy (CBT), mindfulness practices, and relational therapies, to assist clients in achieving their mental health goals.
  • Continuously monitor and document clients' progress in systematic and detailed records, making necessary adjustments to treatment plans based on their evolving needs.
  • Provide immediate crisis intervention support, employing de-escalation strategies and therapeutic responses to ensure clients' safety and stability.
  • Maintain client confidentiality and adherence to legal and ethical standards, ensuring compliance with HIPAA regulations.
  • Engage in collaborative care with a multidisciplinary team, which includes psychiatrists, social workers, and additional healthcare professionals, to deliver integrated support.
  • Stay informed about the latest research and developments in mental health treatment to guarantee the delivery of contemporary and effective care.
  • Participate in ongoing supervision, training, and professional development to refine your clinical skills and stay current with industry practices.
  • Commit to upholding the values and ethical guidelines established by relevant licensing boards and mental health organizations.
Patient Population / Client Focus

Our clients represent a diverse demographic, each with unique challenges ranging from anxiety and depression to trauma and relationship issues. You will have the opportunity to work with individuals, families, and groups, providing tailored therapeutic interventions that promote healing and resilience. Your role is vital in fostering a safe space for clients to explore their thoughts and feelings and to guide them towards healthier coping mechanisms.

Qualifications
  • A Master's or Doctoral degree in Counseling, Psychology, Social Work, or a related field from an accredited institution.
  • Current state licensure as a Mental Health Therapist, which may include certifications such as LMFT, LPCC, or LCSW.
  • Demonstrated strong assessment and diagnostic skills, with the ability to engage clients in a therapeutic dialogue effectively.
  • Exceptional communication and interpersonal skills, allowing for a strong rapport with clients and team members.
  • Deep empathy and a genuine dedication to promoting clients' well-being through supportive therapeutic practices.
  • Proficient in working autonomously as well as collaboratively within a team-oriented environment.
  • A comprehensive understanding of the ethical guidelines and laws governing mental health practice.
  • A commitment to lifelong learning and professional growth within the mental health field.
Preferred Experience
  • A minimum of three years of practical experience in a clinical setting, focusing on mental health counseling and treatment.
  • Experience with telehealth services and familiarity with digital therapeutic platforms is advantageous.
Compensation and Benefits
  • A competitive salary ranging from $90,000 to $110,000 per year, complemented by performance-based bonuses.
  • A retirement savings plan, including options such as 401k, to help secure your financial future.
  • Generous paid time off (PTO), including holidays, to support your work-life balance.
  • Access to ongoing continuing education and professional development opportunities, underscoring our commitment to your career advancement.
  • A supportive, collaborative working environment that values communication, teamwork, and collective success.
  • The chance to create meaningful change in clients' lives, contributing to their journey towards improved mental health and overall well-being.
Career Growth Opportunities

At Adornfield Counseling Center, we actively promote professional growth and offer opportunities for advancement within the organization. With a strong focus on continuing education, mentorship, and leadership development, you can further your career while enhancing your clinical skills and expertise.

Why Join Our Team

By joining Adornfield Counseling Center, you will become part of an innovative and compassionate team dedicated to making a difference in the lives of our clients. We are passionate about mental health and well-being, and we believe that a supportive work culture contributes to the effectiveness of our therapeutic services. If you are looking to make a substantial impact while enjoying the benefits of a flexible work environment, we encourage you to apply.

Application Information

Interested candidates are prompted to submit their resume and a cover letter that provides insights into their qualifications, experiences, and motivations for applying to join Adornfield Counseling Center. We look forward to welcoming enthusiastic professionals who are eager to contribute to our mission of improving mental health outcomes for our clients.