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Remote Escalations Representative Jobs in San Ramon, CA

Five9

Manager, Sales Commissions

San Ramon, CA · On-site +1

Act as the primary escalation point for commission disputes, complex calculations, and off cycle ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

New

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

This role is fully remote for candidates who reside outside the 30 mile radius of one of our ... represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the ...

Braveheart Bio

Clinical Trial Manager

San Francisco, CA · On-site +1

$140K - $170K/yr

... represents an outstanding opportunity for ambitious, mission-driven professionals to make a ... This position is for remote work and may require domestic or international travel up to 25% (as ...

Troutman Pepper

eBilling Specialist

San Francisco, CA · Remote

$60K - $95K/yr

Submit eBilled client invoices and ensure needed escalation of unresolved eBilling issues to the ... Represent the department in a professional and positive manner in all collaborative interactions.

Included Health

Senior Lead Solutions Engineer

San Francisco, CA · Remote

$202K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Represent the SE function in cross-departmental initiatives with Product and Engineering to ensure ... Remote-first culture 401(k) savings plan through FidelityComprehensive medical, vision, and dental ...

Qcells

AVL Integrations Engineer

San Francisco, CA · On-site +1

$105K - $145K/yr

Remote may be considered in exceptional cases. RESPONSIBILITIES * Design, build, test, and maintain ... represented. * Validate technical setpoints and loss factors across module (Pmax, Voc, Isc ...

AgileOne

Careers at AgileOne

San Jose, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... escalation point on all program related issues as warranted 10% * Maintain fundamental ... Experience with on-site/corporate operations and/or remote workforce solutions management.

Commure

Operations Manager, Accounts

San Francisco, CA · Remote

$90K - $120K/yr

This position is 100% remote based in the United States. What You'll Do * Drive client growth ... Own the day-to-day management of accounts, prioritize and resolve escalations as they arise, and ...

Human Interest

Sr IT Systems Specialist

San Francisco, CA · On-site +1

$133K - $161K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role is the primary point of escalation for our IT Support team * Provide Tier 2/3 support and ... The base salary for this position spans $133,000 - $161,000 and represents the minimum in our ...

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Remote Escalations Representative information

See San Ramon, CA salary details

$12

$27

$52

How much do remote escalations representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote escalations representative in San Ramon, CA is $27.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $28.22 per hour, depending on experience, location, and employer.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in San Ramon, CA?

For Remote Escalations Representative jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in San Ramon, CA look for?

The top searched job categories for Remote Escalations Representative jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Remote Escalations Representative jobs?

Cities near San Ramon, CA with the most Remote Escalations Representative job openings:

Remote Escalations Representative jobs near you
Infographic showing various Remote Escalations Representative job openings in San Ramon, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $56,288 per year, or $27.1 per hour.

Project Developer, US Industrials

Antora Energy

San Jose, CA • On-site, Remote

$140K - $265K/yr

Full-time

Posted 22 days ago

Job description

Antora Energy delivers affordable, reliable energy to industry, data centers, and the grid. Our thermal batteries turn low-cost electricity into always-on heat and power, without supply-constrained critical minerals or multi-year construction timelines.

We are growing our company with people who put team and mission first, value connection through laughter and joy, and work with humility and openness. We are committed to building a diverse, passionate, and creative team dedicated to a future powered by abundant, clean, low-cost energy.

Position Summary

The Project Developer will be a central hub in Antora's commercial project development function. They will organize a cross-functional team of subject matter experts to advance Antora's energy storage projects from ideation to the execution of commercial contracts. This requires establishing project plans and coordinating efforts across engineering, business development, power supply and project finance teams as well as driving community engagement efforts by representing Antora to landowners and local leaders.

Roles & Responsibilities
  • Establish and maintain project timeline, milestones and accountability alignment within Antora's commercial teams to accelerate deals to the final investment decision (FID).
  • Build and maintain commercial contract and commercial risk tracking tools to maintain deal team alignment, prioritization and visibility for key stakeholders and leaders.
  • Escalate deal risks to appropriate leaders and stakeholders and manage the workstreams required to mitigate these risks.
  • Partner with Antora's legal and business development teams to de-risk land control for projects by executing lease, easement and title agreements.
  • Represent Antora to local community leaders and authorities to obtain the required permits to advance our thermal energy storage projects.
  • Setting the negotiation strategy for key commercial contracts
Key Qualifications
  • Associate level position:
    • 3+ years experience in project management with at least 2 years developing wind, solar, storage, renewable hydrogen, clean data center, or other large renewable power projects.
  • Senior level position:
    • 5-8+ years experience of applicable experience
  • Staff or Principal Developer of applicable experience
    • 12+ years experience of applicable experience
  • Demonstrated ability to lead and motivate cross-functional to that advance energy deals to final investment decision and commercial contract execution.
  • Proven experience in successfully mitigating deal/project risks through appropriate escalation and managing de-risking workstreams.
  • Track record of building trusted relationships with project stakeholders, community leaders and decision makers at all levels, internally and externally
  • Exceptional project management abilities - establishing project plans, managing stakeholders, effective communication/presentation, de-risking and influencing
  • Demonstrated proficiency in project ownership, high degrees of initiative and self-motivation, problem-solving creativity and ability to get things done well.
Additional Qualifications Desired
  • Expertise developing a variety of technologies for large energy projects.
  • Experience with developing projects for first-of-a-kind (FOAK) energy projects
  • Experience in developing projects/deals with industrial manufacturers
  • Fluency in building and reviewing detailed project financial models

Work Location: Remote, US

Salary Range: $140,000 USD - $265,000 USD

Salary Basis: Annual

Please note that the salary range listed above reflects Antora Energy's estimated pay for this position. The actual salary offered will be within the posted range and determined based on several factors including but not limited to a candidate's experiences, credentials and expertise, as they pertain to the position's requirements.

In addition to a competitive base salary, Antora Energy's Total Rewards program includes equity compensation in the form of stock options, a premium health benefits package with life and disability insurance, a 401K plan with employer contributions, flexible spending accounts, and an industry leading paid-time-off policy that features flexible and inclusive holiday observance, as well as paid volunteer time off.

When it comes to stopping climate change, we need everyone. We believe that having a diversity of backgrounds and experiences strengthens all of us, and we strive to create an environment where every one of us is empowered to create meaningful change.