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Remote Escalations Representative Jobs in Reston, VA

Miltenyi Biotec

Manager, Service Sales *PC 118

Gaithersburg, MD · Remote

$104K - $122K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Serve as the first escalation point for service sales-related issues and critical decisions ... A minimum of 5 years' experience in a remote sales role selling service and 3 years' experience ...

System One

MMS Technology Engineer

Bethesda, MD · Remote

$28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

System One IT is staffing a 4-5 month remote contract opening for a Mobile Device Management (MDM ... In addition, provide escalation support to the Service Desk following established help desk ...

System One

MMS Technology Engineer

Bethesda, MD · Remote

$28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

System One IT is staffing a 4-5 month remote contract opening for a Mobile Device Management (MDM ... In addition, provide escalation support to the Service Desk following established help desk ...

System One

MMS Technology Engineer

Bethesda, MD · Remote

$28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

System One IT is staffing a 4-5 month remote contract opening for a Mobile Device Management (MDM ... In addition, provide escalation support to the Service Desk following established help desk ...

Scout Solutions

Cloud Engineer

Reston, VA · On-site +1

$58 - $77.50/hr

Reston, VA (Hybrid) Schedule: 3 days in-office (Tues, Wed, Thurs) & 2 days remote (Mon, Fri) Job ... Respond to escalated, complex and high-end user issues promptly. • Monitor the uptime and ...

SimpsonScarborough

Vice President, Accounts

Alexandria, VA · On-site +1

$175K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Recognized as a leader in the higher education marketing industry, we are a fully remote team of ... represent SimpsonScarborough at the highest levels of higher education leadership. What You'll Do

Nationwide IT Services, Inc

Program Manager, Senior

Fairfax, VA · On-site +1

$118K - $119K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Program Manager is the principal contractor representative responsible for coordinating all ... Work Location: 100% remote; must perform work during the USCG ALC's prescribed Eastern Time core ...

Nationwide IT Services

Program Manager, Senior

Fairfax, VA · Remote

$118K - $119K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Program Manager is the principal contractor representative responsible for coordinating all ... Work Location: 100% remote; must perform work during the USCG ALC's prescribed Eastern Time core ...

MCKESSON

Field Reimbursement Manager

Arlington, VA · On-site +1

FRM will collaborate with case manager on average of 4/month and ad hoc as needed for escalations ... Interface with physicians and manufacturer representatives to obtain and provide patient and ...

MCKESSON

Field Reimbursement Manager

Alexandria, VA · On-site +1

FRM will collaborate with case manager on average of 4/month and ad hoc as needed for escalations ... Interface with physicians and manufacturer representatives to obtain and provide patient and ...

MCKESSON

Field Reimbursement Manager

Fairfax, VA · On-site +1

FRM will collaborate with case manager on average of 4/month and ad hoc as needed for escalations ... Interface with physicians and manufacturer representatives to obtain and provide patient and ...

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Remote Escalations Representative information

See Reston, VA salary details

$12

$25

$49

How much do remote escalations representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote escalations representative in Reston, VA is $25.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.25 per hour, depending on experience, location, and employer.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Reston, VA?

For Remote Escalations Representative jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in Reston, VA look for?

The top searched job categories for Remote Escalations Representative jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Escalations Representative jobs?

Cities near Reston, VA with the most Remote Escalations Representative job openings:

Remote Escalations Representative jobs near you
Infographic showing various Remote Escalations Representative job openings in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,402 per year, or $25.2 per hour.

SSG Rigging and Technical Subject Matter Expert

Pop-Up Talent

Bethesda, MD • Remote

$45 - $63/hr

Full-time

Medical

Re-posted 13 days ago

Job description

SSG Rigging and Technical Subject Matter Expert
USA Remote
 
OVERVIEW:

  • The Security Solutions Group (SSG) Rigging and Technical Expert serves as the Subject Matter Expert (SME) for all Aviation Security (AVSEC) equipment and associated movement activities. This role provides technical oversight, detailed planning, and on-site supervision of rigging and lifting operations at airports and secure facilities. This role is responsible for developing and approving rigging and lift plans, identifying and managing rigging related risks, supervising critical lift activities, and evaluating rigging subcontractor qualifications and performance. This role ensures that all AVSEC rigging operations are executed safely, efficiently, and in full compliance with applicable regulations, contractual requirements, and project standards

 
RESPONSIBILITIES:

  • Serve as the technical SME for all SSG AVSEC equipment, providing authoritative rigging, lift planning, and load-control expertise to leadership, project managers, and field teams
  • Manage K2 warehouse operations, inventory control, and jobsite box delivery ensuring accurate inventory tracking, proper storage, material traceability, and equipment availability
  • Develop Project Rigging Plans in coordination with project management, site stakeholders, rigging vendors, and control changes to rigging plans and field conditions through impact evaluation and mitigation of deviations
  • Coordinate and conduct rigging path site-walks to identify constraints, access routes, obstructions, load limits, and safety considerations, as needed for complexity
  • Maintain and update the Risk Assessment Log for rigging and equipment-related activities to identify hazards, evaluate impacts, and support risk-based decision-making
  • Collaborate with the Safety Manager to ensure SSSP equipment movement and rigging requirements are communicated, implemented, and enforced in field operations
  • Oversee rigging vendor qualification and approval, ensuring compliance with safety, performance, and applicable union, PLA, and prevailing wage requirements
  • Escalate subcontractor nonconformities and field deviations promptly and support corrective actions via documented follow-up
  • Provide on-site supervision at the start of rigging activities to verify rigging plan execution, safety controls, and compliance based on jobsite complexity. Coordinate with on-site union representatives to support compliant execution, address day-to-day issues, and assist with conflict de-escalation; escalate labor-relations matters per established protocol
  • Ensure lift plans, permits, and safety briefings are completed and verified before work begins.

 
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
 
req26-00335