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Remote Epic Go Live Support Jobs in Colorado (NOW HIRING)

Grip

Project Manager, US

Denver, CO · On-site +1

Remote, United States; applicants must be based in California , Florida, Colorado, Georgia, or ... go-live, onsite delivery where required, and post-event closeout. * Build and maintain clear ...

TEKsystems

Epic Application Analyst

Aurora, CO · Remote

$60 - $65/hr

Limited supervision with high independence; supported by lower-level staff as applicable Skills ... remote position. Application Deadline This position is anticipated to close on Aug 19, 2026. About ...

Yes Energy

Implementation Specialist

Boulder, CO · On-site +1

Remote - US * Type: Full-time * Reporting to: Senior Director, Professional Services * Travel ... Support customer implementations from discovery through go-live. * Gather and document business ...

Trimble

Technical Customer Support

Westminster, CO · Remote

You will go beyond standard troubleshooting by helping MEP contractors, detailers, and fabricators ... From construction sites to transportation hubs, our work tangibly improves how people live, build ...

Aprio

Director, Go-To-Market Strategy

Denver, CO · On-site +1

$197K - $302K/yr

AI) to support the organization Qualifications: * 8-12+ years of experience in go-to-market ... remote and hybrid options What's in it for you: - Working with an industry leader : Be part of a ...

UnitedHealth Group

Solution Architect - Remote

Denver, CO · On-site +1

$112K - $193K/yr

Our teams develop cutting-edge solutions that help people live healthier lives and help make the ... Record Systems (Epic is a plus), and Interface Engines * Evaluate AI tools and products for ...

UnitedHealth Group

Solution Architect - Remote

Denver, CO · Remote

$112K - $193K/yr

Our teams develop cutting-edge solutions that help people live healthier lives and help make the ... Record Systems (Epic is a plus), and Interface Engines * Evaluate AI tools and products for ...

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All JobsEpic Go Live Support JobsRemote Epic Go Live Support JobsRemote Epic Go Live Support Jobs in Colorado

Remote Epic Go Live Support information

What is remote Epic Go Live Support?

Remote Epic Go Live Support refers to providing virtual assistance to healthcare organizations during the rollout of Epic electronic health record (EHR) systems. Professionals in this role help clinical and administrative staff navigate the new software, troubleshoot issues, and answer questions in real-time, all from a remote location. This type of support ensures a smoother transition during the critical go-live phase, minimizing disruptions to patient care and daily operations. Remote support is often delivered via phone, chat, or video conferencing, and can be more cost-effective and flexible compared to on-site support.

What skills and qualifications are needed for remote Epic Go Live Support?

Success as a Remote Epic Go Live Support specialist requires in-depth knowledge of Epic EHR systems, experience in healthcare IT, and often certification such as Epic Credentialed Trainer or Epic Certified Analyst. Familiarity with remote support tools, ticketing systems, and strong technical troubleshooting skills are essential. Outstanding communication, patience, and problem-solving abilities help guide end users and resolve issues efficiently from a distance. These skills ensure a smooth go-live process, minimize disruptions for healthcare providers, and support the effective adoption of new technology.

What are common challenges faced by remote Epic Go Live Support professionals during a project launch?

Remote Epic Go Live Support professionals often encounter challenges such as quickly adapting to different healthcare organizations’ workflows, troubleshooting unexpected technical issues in real-time, and ensuring clear communication with onsite staff. Since support is provided remotely, building trust and rapport with end-users can require extra effort, and efficiently resolving issues without physical presence demands strong problem-solving skills. Additionally, professionals must be prepared to manage high volumes of support requests during peak go-live periods, which can be fast-paced and require excellent time management.

What is the difference between Remote Epic Go Live Support vs Remote Epic Implementation Specialist?

AspectRemote Epic Go Live SupportRemote Epic Implementation Specialist
CertificationsEpic certifications, such as Epic Certified SpecialistEpic certifications, including Epic Certified Specialist
Work EnvironmentSupport during go-live, troubleshooting, and issue resolutionEnd-to-end implementation, system setup, and configuration
Employer & Industry UsageHospitals and healthcare organizations during system deploymentHealthcare IT firms and hospitals during project rollout
Search & Comparison IntentFocus on support roles during go-liveFocus on project implementation and setup

Remote Epic Go Live Support primarily involves providing technical assistance and troubleshooting during the hospital's system go-live phase. In contrast, Remote Epic Implementation Specialists handle the entire setup, configuration, and deployment of Epic systems. While both roles require Epic certifications and work within healthcare IT, support roles focus on resolving issues post-implementation, whereas specialists are involved in the initial setup and customization.

What are popular job titles related to Remote Epic Go Live Support jobs in Colorado?

For Remote Epic Go Live Support jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Epic Go Live Support jobs in Colorado look for?

The top searched job categories for Remote Epic Go Live Support jobs in Colorado are:

What cities in Colorado are hiring for Remote Epic Go Live Support jobs?

Cities in Colorado with the most Remote Epic Go Live Support job openings:

Remote Epic Go Live Support jobs near you

Project Manager, US

Grip

Denver, CO • On-site, Remote

Full-time

Posted 26 days ago

Key responsibilities

  • Own the end-to-end delivery lifecycle for assigned client events, from post-sale handover and kickoff through go-live, onsite delivery where required, and post-event closeout.

  • Build and maintain project plans, milestones, dependencies, risks, and client-facing status communications.

  • Coordinate cross-functionally with internal teams and partner with technical teams to ensure event data, integrations, and platform configuration are completed accurately and on schedule.

Job description

Location: Remote, United States; applicants must be based in California,Florida, Colorado, Georgia, or Tennessee.
Travel requirement: Significant travel is an essential requirement of this role. You must be available to travel onsite to client events multiple times per quarter, throughout North America, and internationally as business and client needs require.
Who are we?
At Grip, we're on a mission to connect people, ideas and opportunities. Our leading AI-powered Event Engagement Platform for trade shows, conferences and hosted buyer events enables our clients to create Virtual, Hybrid, and Live experiences in a single platform.
We work with many of the biggest event organisers in the world and operate globally across multiple regions and event formats. Grip's growth means we now need even clearer ownership between pre-sale commercial leadership and post-sale delivery and customer success.
About the role
As a Project Manager, you will own the successful post-sale implementation and delivery of Grip for a portfolio of event-organiser clients. You will translate the sold solution into a clear delivery plan, lead clients through platform setup and readiness, coordinate internal specialists, and ensure each event is delivered on time, within agreed scope, and to a high standard.
You will be the central operational lead from project kickoff through event completion and handover. This includes guiding clients on platform configuration and best practices, managing risks and dependencies, maintaining delivery discipline, and ensuring that all teams involved are aligned on what is required for event success.
This is a highly client-facing role for someone who combines strong project management discipline with practical experience in event technology, events, hospitality, or another fast-paced client-delivery environment. You will be expected to attend client events onsite regularly, represent Grip professionally, and confidently manage the realities of live event delivery.
Core responsibilities
  • Own the end-to-end delivery lifecycle for assigned client events, from post-sale handover and kickoff through go-live, onsite delivery where required, and post-event closeout.
  • Build and maintain clear project plans, milestones, owners, dependencies, risks, timelines, and client-facing status communications.
  • Act as the primary operational point of contact for clients during implementation, ensuring they understand requirements, responsibilities, deadlines, and best-practice use of the Grip platform.
  • Implement and advise clients on platform configuration, event setup, data readiness, attendee engagement, matchmaking, content, and activation strategies that support their event objectives.
  • Lead regular client project meetings, document decisions and actions, manage follow-up, and communicate progress clearly to both clients and internal stakeholders.
  • Manage scope against the Statement of Work, identify scope creep early, and partner with Commercial and Customer Success teams to document and manage change requests where needed.
  • Coordinate cross-functionally with Customer Success, Solutions/Integrations, Product, Support, Engineering, Sales, and Finance to deliver successful events.
  • Partner with technical and integration teams to ensure event data, imports, integrations, testing, and platform configuration are completed accurately and on schedule.
  • Lead project risk management, escalate issues promptly, and drive practical resolution across client and internal teams.
  • Conduct quality checks and readiness reviews before launch, ensuring the event experience meets client expectations and Grip delivery standards.
  • Track project time, delivery effort, and key project metrics to help maintain operational efficiency and identify risks to delivery margin.
  • Capture learnings from each project and contribute to improved delivery processes, templates, standards, and scalable ways of working.

What we're looking for
  • 5+ years of experience in project management, implementation, event operations, customer delivery, client services.
  • Desired experience implementing or supporting event technology, SaaS platforms, registration systems, event apps, networking solutions, or related digital-event products is strongly preferred.
  • Demonstrated ability to manage multiple client projects simultaneously in a deadline-driven environment.
  • Strong client-facing communication skills, including the confidence to lead meetings, challenge unclear requirements, set expectations, and handle difficult conversations constructively.
  • Comfortable working with event data, registration platform configuration, native integrations, imports, testing, and technical teams; experience with ETL processes, APIs, CRM systems, or third-party integrations is a strong advantage.

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