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Remote Epic Client Systems Administrator Jobs in Tennessee

Tithely

CX Systems Administrator

Nashville, TN · On-site +1

$65K - $80K/yr

Remote - USA Reporting To: Director of Customer Operations Compensation: $65,000 - $80,000 / year Description As a Customer Experience (CX) Systems Administrator , you will serve as the technical ...

Premise Health

Epic MyChart Analyst - Remote

Brentwood, TN · On-site +1

$60K - $84K/yr

The Clinical Applications Analyst interfaces & collaborates with Implementations, Client Reporting ... Performs builds, upgrades, and system enhancements as needed. * Supports applications throughout ...

Tithely

CX Systems Administrator

Nashville, TN · On-site +1

$65K - $80K/yr

Description As a Customer Experience (CX) Systems Administrator , you will serve as the technical ... We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.

ITR

Kubernetes Platform Systems Engineer

Oak Ridge, TN · On-site +1

This position can be remote, but it'd require you to come on-site twice a year. * Must be eligible ... Systems Administrator/Systems Engineer * Bachelor's degree or an equivalent combination of ...

Deloitte

Epic Research & Genomics Analyst

Memphis, TN · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Complete any assigned system maintenance. Research & Genomics Analyst communicates regularly with ...

Deloitte

Epic Research & Genomics Analyst

Nashville, TN · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Complete any assigned system maintenance. Research & Genomics Analyst communicates regularly with ...

Deloitte

Epic Research & Genomics Analyst

Hermitage, TN · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Complete any assigned system maintenance. Research & Genomics Analyst communicates regularly with ...

Deloitte

Epic Denials Management Operator

Hermitage, TN · Remote

$15.75 - $21/hr

... care provider client. This is a primarily remote role supporting enterprise Epic support, with ... Experience working in claims clearinghouse systems * Familiarity with Epic Analytics and Reporting ...

Deloitte

Epic Denials Management Operator

Memphis, TN · Remote

$17.50 - $23.25/hr

... care provider client. This is a primarily remote role supporting enterprise Epic support, with ... Experience working in claims clearinghouse systems * Familiarity with Epic Analytics and Reporting ...

Deloitte

Epic Denials Management Operator

Nashville, TN · Remote

$17.50 - $23.25/hr

... care provider client. This is a primarily remote role supporting enterprise Epic support, with ... Experience working in claims clearinghouse systems * Familiarity with Epic Analytics and Reporting ...

JLL

Contract Administrator

Memphis, TN · On-site +1

$76K - $90K/yr

Remote, M-F 8 AM - 5 PM Reports to: Senior Director, Division Operations Estimated compensation for ... This role is crucial for maintaining the client's interest in contractual engagements and ensuring ...

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Remote Epic Client Systems Administrator information

What are some common challenges faced by Remote Epic Client Systems Administrators and how can they be addressed?

Remote Epic Client Systems Administrators often encounter challenges such as maintaining secure access to sensitive healthcare data, effectively troubleshooting system issues without on-site presence, and coordinating with cross-functional teams across different time zones. These can be addressed by leveraging robust remote monitoring and management tools, establishing clear communication protocols, and proactively planning for maintenance windows with stakeholders. Staying updated on Epic's latest updates and best practices is also essential for ensuring system reliability and compliance.

What is the difference between Remote Epic Client Systems Administrator vs Remote Epic Analyst?

AspectRemote Epic Client Systems AdministratorRemote Epic Analyst
CertificationsEpic certifications, IT certificationsEpic certifications, healthcare IT certifications
Work EnvironmentHealthcare IT departments, hospital systemsHealthcare organizations, clinical settings
Employer UsageHospitals, health systemsClinics, healthcare providers
Primary FocusSystem administration, maintenance, user supportData analysis, workflow optimization

The Remote Epic Client Systems Administrator primarily manages and maintains Epic systems, ensuring smooth operation and user support. In contrast, the Remote Epic Analyst focuses on analyzing data and optimizing workflows within Epic modules. Both roles require Epic certifications and are vital in healthcare IT environments, but they serve different functions within the organization.

What does a Remote Epic Client Systems Administrator do?

A Remote Epic Client Systems Administrator is responsible for managing and supporting the technical infrastructure of the Epic electronic health records (EHR) system from a remote location. Their duties include installing, configuring, troubleshooting, and maintaining Epic client systems, ensuring optimal performance and security. They work closely with IT teams and end users to resolve issues, apply updates, and implement new Epic features. This role is critical for healthcare organizations relying on Epic for patient data management and clinical operations.

What are the key skills and qualifications needed to thrive as a Remote Epic Client Systems Administrator?

To thrive as a Remote Epic Client Systems Administrator, you need a solid background in IT systems administration, networking, and a deep understanding of Epic client/server environments, often supported by a relevant bachelor's degree and Epic certification. Familiarity with tools such as Citrix, VMware, Windows Server, and Epic Hyperspace is typically required. Strong problem-solving skills, attention to detail, and effective remote communication are crucial soft skills in this role. These competencies are vital to ensure reliable, secure, and efficient delivery of Epic applications to end users in healthcare organizations.
What are the most commonly searched types of Epic Client Systems Administrator jobs in Tennessee? The most popular types of Epic Client Systems Administrator jobs in Tennessee are:
What are popular job titles related to Remote Epic Client Systems Administrator jobs in Tennessee? For Remote Epic Client Systems Administrator jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Epic Client Systems Administrator jobs in Tennessee look for? The top searched job categories for Remote Epic Client Systems Administrator jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Epic Client Systems Administrator jobs? Cities in Tennessee with the most Remote Epic Client Systems Administrator job openings:
Remote Epic Client Systems Administrator jobs near you
Infographic showing various Remote Epic Client Systems Administrator job openings in Tennessee as of June 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

CX Systems Administrator

Tithely

Nashville, TN • On-site, Remote

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

CX Systems Administrator
Department: Customer Experience
Employment Type: Full Time
Location: Remote - USA
Reporting To: Director of Customer Operations
Compensation: $65,000 - $80,000 / year
Description
As a Customer Experience (CX) Systems Administrator, you will serve as the technical backbone of Tithely's customer experience engine by leading the administration, configuration, and optimization of our core CX technology stack. In this role, you will architect scalable workflows, maintain data integrity across platforms, and build the automation logic that powers our AI and workforce management tools, ensuring our teams can efficiently support churches around the world.
Primary Responsibilities of the Role
System Administration & Integration Management
  • Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software, and associated CX tools.
  • Manage data mapping, sync logic, and technical integrations between core platforms, including HubSpot, Zendesk, and ChurnZero.
  • Build and maintain complex automated workflows, nested triggers, and custom fields across all internal and external CX systems.
  • Configure feedback mechanisms via Simplesat and manage automated retention/cancellation workflows in ProsperStack.

Internal Tooling, Workforce & AI Support
  • Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to improve operational efficiency.
  • Provide technical maintenance for specialized applications, including the Customer Context App, text validation tools, and Trucentive.
  • Serve as the primary technical escalation point for internal team members experiencing issues within the CX technology stack.

Data Governance & Vendor Management
  • Conduct regular system audits to eliminate redundant tags, repair broken automations, and manage user security and permission settings.
  • Interface directly with software vendors to resolve technical issues and evaluate new features that enhance team capabilities.
  • Execute CX operations and technical initiatives to support the scaling needs of the broader Customer Experience department.

Qualifications
A Successful Candidate Will:
  • Optimize Work Processes: Know the most effective and efficient processes to get things done, focusing on continuous improvement and managing systems at scale.
  • Cultivate Innovation: Introduce new, practical ideas and approaches to solve complex operational challenges.
  • Drive Results: Persist in accomplishing key objectives despite setbacks, maintaining high standards for system reliability and operational uptime.
  • Be Resourceful: Effectively deploy tools, technology, and internal processes to solve problems and support cross-functional teams.
  • Have a Strategic Mindset: See ahead to future technical requirements and translate operational needs into scalable automation logic.

Required Technical Qualifications:
  • 3+ years of technical administration experience within SaaS environment.
  • Deep administrative experience with Zendesk and HubSpot, including complex routing, workflows, and integrations.
  • Strong logical reasoning skills with experience mapping out complex, conditional processes (If/Then logic) prior to build.
  • Solid understanding of SaaS integration methods, including webhooks, APIs, and middleware tools (e.g., Zapier, Workato).
  • Meticulous attention to detail and a track record of rigorous workflow testing prior to deployment.

Preferred Technical Qualifications:
  • Hands-on experience with workforce management (WFM) tools such as Assembled, or customer success platforms like ChurnZero.
  • Experience deploying and tuning AI-powered customer service agents or automated support tools.
  • Background supporting CX, Support, or Customer Success teams in a high-growth SaaS or faith tech organization.

Office Requirements:
  • We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.
  • A stable work environment with designated workspace and access to high-speed internet.
  • US-based and legally able to work full time in the US. Sponsorships are not available at this time.
  • Tithely is currently able to employ in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV

Additional Information
Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.
Tithely is an Equal Opportunity Employer
Yourgiving, Inc. DBA Tithe.ly (herein, "the Company") is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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