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Remote Endpoint Device Management Engineer Jobs in Ohio

Drips

Senior Manager, Corporate IT

Cleveland, OH · On-site +1

$127K - $127K/yr

Remote Travel: Limited travel required, estimated at 1 to 2 weeks per year What you'll do Lead and ... Microsoft 365, Entra ID and identity/access management, endpoint (MDM) and EDR tooling for a mixed ...

Drips

Senior Manager, Corporate IT

Cleveland, OH · On-site +1

$127K - $127K/yr

Remote Travel: Limited travel required, estimated at 1 to 2 weeks per year What you'll do Lead and ... Microsoft 365, Entra ID and identity/access management, endpoint (MDM) and EDR tooling for a mixed ...

NinjaOne

Staff Software Engineer, Java

OH · On-site +1

About the Role As a Staff Software Engineer at NinjaOne, you are a highly experienced and ... endpoint management, autonomous patching, backup, and remote access in a single console to improve ...

Signet Jewelers Ltd.

eCommerce Engineer (Remote)

Akron, OH · Remote

$99K - $133K/yr

Manage the backlog of incidents and requests to be addressed by the support team * Enhance existing ... various device compatibility * Support root cause analysis (RCA) and drive permanent fixes to ...

Signet Jewelers Ltd.

eCommerce Engineer (Remote)

Akron, OH · Remote

$99K - $133K/yr

Manage the backlog of incidents and requests to be addressed by the support team * Enhance existing ... various device compatibility * Support root cause analysis (RCA) and drive permanent fixes to ...

KPI Solutions

Controls Engineer Manager

Cincinnati, OH · On-site +1

$81K - $105K/yr

... risk management. This role provides dedicated leadership for high-risk, execution-heavy work ... Ability to manage a diverse engineering staff located both in office and remote and comfortable ...

The Wendy's Company

Manager - Engineering

Dublin, OH · Remote

$122K - $214K/yr

... remote resources * Ensure engineering best practices are followed (unit and functional testing ... Bachelors Degree, preferably in Computer Science or Management Information Systems OR 6 years ...

Wendy's

Manager - Engineering

Dublin, OH · Remote

$122K - $214K/yr

... remote resources * Ensure engineering best practices are followed (unit and functional testing ... Bachelors Degree, preferably in Computer Science or Management Information Systems OR 6 years ...

Eaton

IT - Incident Response Engineer

Beachwood, OH · On-site +1

$113K - $165K/yr

This role can sit out of any US Eaton site, however remote candidates will be considered. Please ... Manage and coordinate response to malicious cyber activity inside or targeting Eaton's assets ...

Abercrombie

Engineer, iOS Consumer Apps (Remote)

Columbus, OH · Remote

$50 - $68.75/hr

Collaborate with product managers, designers, and engineers to translate business requirements into ... Support experimentation with emerging technologies such as on-device ML and agent-based experiences

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Remote Endpoint Device Management Engineer information

What is a remote endpoint device management engineer?

A Remote Endpoint Device Management Engineer is a technology professional responsible for overseeing, configuring, and maintaining endpoint devices such as laptops, desktops, mobile phones, and tablets within an organization, often from a remote location. They use specialized management tools to ensure devices are secure, compliant with company policies, and up-to-date with software and security patches. Their work involves troubleshooting device issues, deploying applications, and enforcing security protocols to protect sensitive data. These engineers play a key role in supporting remote workforces and maintaining the integrity of IT environments.

What are the key skills and qualifications needed to thrive as a remote endpoint device management engineer?

To thrive as a Remote Endpoint Device Management Engineer, you need expertise in endpoint security, operating systems (Windows, macOS, Linux), and device lifecycle management, typically supported by a degree in IT or a related field. Familiarity with device management platforms like Microsoft Intune, Jamf, or VMware Workspace ONE, as well as certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator, is highly valued. Strong problem-solving, communication, and attention to detail are critical soft skills for efficiently addressing device issues and supporting end users remotely. These skills ensure secure, reliable device performance and a seamless user experience, which are vital for productivity in remote and hybrid work environments.

What are some common challenges faced by remote endpoint device management engineers, and how can they be addressed?

Remote Endpoint Device Management Engineers often encounter challenges such as ensuring device security across diverse remote environments, troubleshooting connectivity issues, and managing software updates at scale. These can be addressed by implementing robust endpoint management tools, maintaining clear documentation, and establishing strong communication channels with end users. Proactively monitoring devices and automating routine tasks can also help streamline workflows and minimize disruptions, leading to a more secure and efficient remote work environment.

What is the difference between Remote Endpoint Device Management Engineer vs Network Operations Center (NOC) Technician?

AspectRemote Endpoint Device Management EngineerNetwork Operations Center (NOC) Technician
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, Network+
Work EnvironmentRemote or on-site, focused on device management and software deploymentOn-site or remote, monitoring network infrastructure and troubleshooting
Industry UsageIT, telecommunications, enterprise techTelecommunications, internet service providers, large enterprises

The Remote Endpoint Device Management Engineer primarily manages and maintains endpoint devices like laptops, mobile devices, and desktops remotely, ensuring security and software updates. In contrast, the NOC Technician monitors network performance, troubleshoots connectivity issues, and maintains network hardware. Both roles require technical certifications and are vital in IT and telecom industries, but they focus on different aspects of network and device management.

What are the most commonly searched types of Endpoint Device Management Engineer jobs in Ohio?

The most popular types of Endpoint Device Management Engineer jobs in Ohio are:

What are popular job titles related to Remote Endpoint Device Management Engineer jobs in Ohio?

For Remote Endpoint Device Management Engineer jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Endpoint Device Management Engineer jobs in Ohio look for?

The top searched job categories for Remote Endpoint Device Management Engineer jobs in Ohio are:

What cities in Ohio are hiring for Remote Endpoint Device Management Engineer jobs?

Cities in Ohio with the most Remote Endpoint Device Management Engineer job openings:

Remote Endpoint Device Management Engineer jobs near you

Senior Manager, Corporate IT

Drips

Cleveland, OH • On-site, Remote

$127K - $127K/yr

Full-time

Posted 10 days ago

Job description

About Drips
Drips helps organizations build stronger customer and member relationships through personalized, two-way conversations at scale. We combine AI-powered engagement with strategy, design, and managed execution to help people take meaningful next steps across the customer journey.
Our Corporate IT team keeps the technology, identity, and security foundation that Drips runs on scaling safely alongside a fast-growing business - from the tools our people use every day to the governance and automation that keep IT out of the way.
About the role
We're hiring a Sr. Manager, Corporate IT to lead and grow our Corporate IT function as Drips scales. This is a hands-on leadership role: you'll manage a team of IT professionals, lead corporate IT operations and internal technology services across identity, endpoints, corporate SaaS, ITSM, device lifecycle, vendors, documentation, and operational automation, and act as the connective tissue between IT, InfoSec, and the rest of the company.
You'll report to the CIO / CISO and partner closely with InfoSec and Corporate Systems to make sure that as we grow, our security posture, compliance obligations, and IT governance scale right alongside the business rather than becoming an afterthought or a bottleneck.
The right person is equally comfortable in a strategy conversation with a department leader and in the weeds of an identity, endpoint, or access issue. You'll mature our IT governance and control environment, own vendor relationships, and lead our push on ticket deflection and AI-powered automation so the team's time goes toward higher-value work instead of repetitive tickets.
Success in this role means IT is a well-run, well-managed function that scales with the business, is trusted by leaders across the company, and is measurably reducing manual and repetitive support work through automation.
Department: IT
Reports to: CIO / CISO
Direct reports: IT Associate, Sr IT Associate
Location: Remote
Travel: Limited travel required, estimated at 1 to 2 weeks per year
What you'll do
Lead and grow the team
  • Lead, manage, and grow a team of IT professionals: hire, coach, set priorities, and own performance and development.
  • Champion a culture of exceptional customer service across the IT team, ensuring every employee interaction - from a help desk ticket to an executive request - is handled with responsiveness, professionalism, and ownership.
Run and mature core IT operations
  • Administration for our core stack, including Microsoft 365, Entra ID and related identity/IAM tooling, endpoint management (MDM) and EDR, and our ITSM/ticketing platform.
  • Build and mature IT governance: access controls, change management, provisioning/de-provisioning, and documentation that scale with the business instead of relying on individual heroics.
  • Manage identity lifecycle, account provisioning/deprovisioning, and role-based access governance across business systems driven by control requirements and risk decisions defined by InfoSec.
  • Lead device lifecycle strategy (procurement, imaging, deployment, recovery, retirement) and endpoint security posture.
  • Build IT capacity planning, documentation, and continuity practices so the function isn't dependent on any single person, including yourself.
Partner across the business
  • Support InfoSec on our security and compliance program (including ISO 27001, HITRUST, and related frameworks), and support client security questionnaires and audits as needed.
  • Serve as a trusted partner to department and business leaders, translating their goals and project needs into IT priorities and helping their initiatives succeed.
  • Vendor management, software licensing, renewals, and Corporate IT budget/spend across the corporate IT stack.
  • Represent IT in cross-functional planning for new tools, integrations, and company initiatives as Drips scales, including consolidating redundant or fragmented tooling and establishing a formal intake and evaluation process for new technology requests.
Drive automation and measurable outcomes
  • Own and drive ticket deflection and AI automation: expand self-service, AI-assisted support (including our internal AI help desk agent), and workflow automation to reduce ticket volume and speed up resolution, and use those gains to hold the team's size steady while supporting a growing employee base as Drips scales.
  • Report on IT operations (ticket volume, SLAs, automation adoption, project delivery) to leadership on a regular cadence.
  • Own a regular Corporate IT operating cadence, including a weekly IT operations review, recurring IT/InfoSec coordination meetings, a monthly governance review, and quarterly business reviews with stakeholders.
What we're looking for
  • 8+ years of progressive IT experience, including 3+ years directly managing and developing an IT team - hiring, coaching, delegating, and owning performance - not just individual-contributor experience.
  • Hands-on depth across our core stack: Microsoft 365, Entra ID and identity/access management, endpoint (MDM) and EDR tooling for a mixed fleet of Windows and iOS devices, and an ITSM/ticketing platform, ideally owned or heavily operated at scale.
  • Direct experience building or maturing IT governance, security, and compliance programs inside a regulated or high-growth SaaS environment, with familiarity with frameworks such as ISO 27001, HITRUST, SOC 2, and HIPAA-adjacent requirements.
  • Demonstrated experience driving ticket deflection and AI-assisted IT automation (self-service, AI agents, workflow automation) with measurable results.
  • Strong cross-functional partnership skills - able to sit with department leaders and executives and translate their goals into IT priorities.
  • Experience working with and supporting GenAI tools like Claude, ChatGPT, Cursor, etc. within the corporate technology environment.
  • Experience managing vendors, software licensing, and an IT budget.
  • Strong written and verbal communication skills, comfortable moving between technical detail and executive-level conversation.
  • Sound judgment operating in an environment where priorities and risk shift quickly.
Strongly preferred
  • Experience in an established, mature corporate technology environment, with recent experience in a PE-backed, SaaS, mid-market, high-growth company.
  • Experience in healthcare, insurance, financial services, or another highly regulated industry.
  • Experience supporting enterprise client security questionnaires, audits, or vendor risk reviews.

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