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Remote Empathy Claims Jobs (NOW HIRING)

Strong analytical skills, attention to detail, and empathy are essential for this position as you ... Remote work environment role with regular business hours (9:00am - 6:00pm Eastern). * Occasional ...

Remote (USA) Duration: 4+ months + Possibility to Extend and/or Convert to FTE Pay Rate: $22-$27/HR ... and empathy when handling death claims Experience working in a team-oriented, collaborative ...

It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work How you'll make an impact * Apply claims management ...

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Remote Empathy Claims information

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$12

$23

$43

How much do remote empathy claims jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote empathy claims in the United States is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Remote Empathy Claims vs Remote Claims Adjuster?

AspectRemote Empathy ClaimsRemote Claims Adjuster
CredentialsInsurance knowledge, communication skillsInsurance licensing, technical skills
Work EnvironmentCustomer service, empathetic communicationClaims evaluation, investigation
Industry UsageInsurance customer support rolesInsurance claims processing
Search IntentCustomer-focused claims rolesTechnical claims assessment roles

Remote Empathy Claims primarily focus on providing compassionate customer support and handling claims with empathy, often requiring strong communication skills. Remote Claims Adjusters concentrate on evaluating and investigating claims, requiring technical insurance knowledge and licensing. While both roles operate remotely within the insurance industry, they serve different functions—one emphasizes customer care, the other technical assessment.

More about Remote Empathy Claims jobs

What cities are hiring for Remote Empathy Claims jobs?

Cities with the most Remote Empathy Claims job openings:

What are the most commonly searched types of Empathy Claims jobs?

The most popular types of Empathy Claims jobs are:

What states have the most Remote Empathy Claims jobs?

States with the most job openings for Remote Empathy Claims jobs include:

Infographic showing various Remote Empathy Claims job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 63% Full Time, 30% Part Time, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $48,885 per year, or $23.5 per hour.

Claims Examiner

Harris

New York, NY • Remote

Full-time

Posted 28 days ago


Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

80th of 246 rated software companies


Job description

Job Title: Claims Examiner - Life, Accident, Critical Illness, LTC, and Hospital Indemnity

Overview: As a Claims Analyst specializing in Accident, Critical Illness, Short-Term Disability, and Hospital Indemnity lines of business, you will be responsible for accurately assessing and processing claims related to these insurance products. Your role will involve investigating claims, verifying policy coverage, determining liability, and ensuring compliance with regulatory requirements. Strong analytical skills, attention to detail, and empathy are essential for this position as you will interact with claimants, healthcare providers, and other stakeholders to facilitate timely and fair claim settlements.

Key Responsibilities:

Claims Processing and Assessment:

  • Evaluate incoming claims to determine eligibility, coverage, and validity.
  • Conduct thorough investigations, including reviewing medical records and other relevant documentation.
  • Analyze policy provisions and contractual agreements to assess claim validity.
  • Utilize claims management systems to document findings and process claims efficiently.

Communication and Customer Service:

  • Communicate effectively with policyholders, beneficiaries, and healthcare providers regarding claim status and requirements.
  • Provide timely responses to inquiries and maintain professional and empathetic communication throughout the claims process.
  • Address customer concerns and escalate complex issues to senior claims personnel or management as needed.

Compliance and Documentation:

  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Maintain accurate records and documentation related to claims activities.
  • Follow established guidelines for claims adjudication and payment authorization.

Quality Assurance and Improvement:

  • Identify opportunities for process improvement and efficiency within the claims department.
  • Participate in quality assurance initiatives to uphold service standards and improve claim handling practices.
  • Collaborate with team members and management to implement best practices and enhance overall departmental performance.

Reporting and Analysis:

  • Generate reports and provide data analysis on claims trends, processing times, and outcomes.
  • Contribute to the development of management reports and presentations regarding claims operations.

Qualifications:

  • Bachelor's degree in business administration, insurance, healthcare management, or a related field (or equivalent work experience).
  • Prior experience in claims processing, preferably in Accident, Critical Illness, LTC, and/or Hospital Indemnity insurance.
  • Knowledge of insurance principles, policies, and practices related to accident, critical illness, LTC, and hospital indemnity lines of business.
  • Strong analytical and problem-solving skills with the ability to interpret complex documents and policies.
  • Excellent communication skills, both verbal and written, with a customer-focused approach.
  • Proficiency in using claims management software and Microsoft Office Suite (Excel, Word, Outlook).

Preferred Skills:

  • ACS and/or ALHC Designation
  • Experience with medical terminology and healthcare billing practices.
  • Understanding of regulatory requirements governing claims processing in the insurance industry.

Attributes:

  • Demonstrated strong punctuality and attendance practices.
  • Detail-oriented with a commitment to accuracy and thoroughness.
  • Ability to work effectively in a team environment and independently when necessary.
  • Strong organizational skills with the ability to prioritize and manage multiple tasks.
  • Adaptable to changing priorities and comfortable working in a fast-paced environment.

Work Environment:

  • Remote work environment role with regular business hours (9:00am - 6:00pm Eastern).
  • Occasional overtime or weekend work may be required during peak periods or to meet deadlines.
  • Opportunities for professional development and career advancement within the claims department or broader insurance organization.
The candidate must possess a curiosity and willingness to actively adopt and leverage emerging AI tools to improve workflows, solve problems, and drive efficiency along with being comfortable using a range of AI-enabled tools (such as copilots, chat-based AI, and automation solutions) as part of everyday work

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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