You'll apply critical thinking, empathy, clear communication, and cross-team collaboration to ... Claims decision-making abilities * Technical expertise * Written communication skills * Client ...
You'll apply critical thinking, empathy, clear communication, and cross-team collaboration to ... Claims decision-making abilities * Technical expertise * Written communication skills * Client ...
Claims Adjuster Workers Compensation
Sacramento, CA · Remote
$70K - $91K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... Location: This role is fully remote work. How you'll make an impact * Apply claims management ...
Claims Adjuster Workers Compensation
Sacramento, CA · Remote
$70K - $91K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... Location: This role is fully remote work. How you'll make an impact * Apply claims management ...
Senior Auto Liability Claims Adjuster- Injuries & Litigation
Mechanicsburg, PA · On-site +1
$68K - $98K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work. How you'll make an impact • Apply claims management ...
Senior Auto Liability Claims Adjuster- Injuries & Litigation
Mechanicsburg, PA · On-site +1
$68K - $98K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work. How you'll make an impact • Apply claims management ...
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work. How you'll make an impact • Apply claims management ...
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work. How you'll make an impact • Apply claims management ...
Litigation Claims Adjuster - General Liability (Retail/Restaurant)
Orlando, FL · On-site +1
$68K - $98K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work. How you'll make an impact * Apply claims management ...
Litigation Claims Adjuster - General Liability (Retail/Restaurant)
Orlando, FL · On-site +1
$68K - $98K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work. How you'll make an impact * Apply claims management ...
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work. How you'll make an impact • Apply claims management ...
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work. How you'll make an impact • Apply claims management ...
Senior Commercial Claims Adjuster - Auto and General Liability Municipality Claims
Rolling Meadows, IL · On-site +1
$68K - $98K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work How you'll make an impact • Apply claims management ...
Senior Commercial Claims Adjuster - Auto and General Liability Municipality Claims
Rolling Meadows, IL · On-site +1
$68K - $98K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work How you'll make an impact • Apply claims management ...
Senior Workers Compensation Claims Adjuster
Waukesha, WI · Remote
$66K - $85K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work How you'll make an impact * Apply claims management ...
Senior Workers Compensation Claims Adjuster
Waukesha, WI · Remote
$66K - $85K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work How you'll make an impact * Apply claims management ...
Workers Compensation Claims Adjuster - TX
Carrollton, TX · Remote
$59K - $77K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work How you'll make an impact * Apply claims management ...
New
Workers Compensation Claims Adjuster - TX
Carrollton, TX · Remote
$59K - $77K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work How you'll make an impact * Apply claims management ...
New
Virtual Sr Adjuster Field Service Claims - Remote
Worcester, MA · On-site +1
$67K - $90K/yr
... Claims department is seeking a Virtual Senior Field Property Adjuster. This is a remote Full-time ... Selects appropriate communication channels and consistently demonstrates empathy toward all ...
Virtual Sr Adjuster Field Service Claims - Remote
Worcester, MA · On-site +1
$67K - $90K/yr
... Claims department is seeking a Virtual Senior Field Property Adjuster. This is a remote Full-time ... Selects appropriate communication channels and consistently demonstrates empathy toward all ...
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work. How you'll make an impact • Apply claims management ...
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work. How you'll make an impact • Apply claims management ...
Vice President - WC Claims
Warsaw, NY · Remote
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... Overview Vice President, Workers' Compensation Claims is an exceptional remote role where you will ...
Vice President - WC Claims
Warsaw, NY · Remote
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... Overview Vice President, Workers' Compensation Claims is an exceptional remote role where you will ...
Senior Claims Adjuster- Commercial AL
Rolling Meadows, IL · Remote
$66K - $86K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work. How you'll make an impact • Apply claims management ...
Senior Claims Adjuster- Commercial AL
Rolling Meadows, IL · Remote
$66K - $86K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work. How you'll make an impact • Apply claims management ...
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work. How you'll make an impact * Apply claims management ...
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work. How you'll make an impact * Apply claims management ...
Senior Commercial Claims Adjuster - Auto and General Liability BI - Municipality Claims
Rolling Meadows, IL · On-site +1
$68K - $98K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work How you'll make an impact • Apply claims management ...
Senior Commercial Claims Adjuster - Auto and General Liability BI - Municipality Claims
Rolling Meadows, IL · On-site +1
$68K - $98K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... This role is eligible for fully remote work How you'll make an impact • Apply claims management ...
Senior Workers Compensation Claims Adjuster
Houston, TX · Remote
$55K - $72K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... Overview • Jurisdictions: TX • Licenses: TX • This role is eligible for fully remote work How ...
Senior Workers Compensation Claims Adjuster
Houston, TX · Remote
$55K - $72K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... Overview • Jurisdictions: TX • Licenses: TX • This role is eligible for fully remote work How ...
Senior Claims Adjuster Workers Compensation
Orlando, FL · Remote
$61K - $79K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... Location: This role is fully remote work. How you'll make an impact * Apply claims management ...
Senior Claims Adjuster Workers Compensation
Orlando, FL · Remote
$61K - $79K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... Location: This role is fully remote work. How you'll make an impact * Apply claims management ...
Senior Workers Compensation Claims Adjuster
Albuquerque, NM · Remote
$60K - $78K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... NM • This role is eligible for fully remote work How you'll make an impact • Apply claims ...
Senior Workers Compensation Claims Adjuster
Albuquerque, NM · Remote
$60K - $78K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... NM • This role is eligible for fully remote work How you'll make an impact • Apply claims ...
Claims Examiner
New York, NY · Remote
Strong analytical skills, attention to detail, and empathy are essential for this position as you ... Remote work environment role with regular business hours (9:00am - 6:00pm Eastern). * Occasional ...
Claims Examiner
New York, NY · Remote
Strong analytical skills, attention to detail, and empathy are essential for this position as you ... Remote work environment role with regular business hours (9:00am - 6:00pm Eastern). * Occasional ...
Senior Claims Adjuster Workers Compensation
San Diego, CA · Remote
$70K - $91K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... Location: This role is fully remote work. How you'll make an impact * Apply claims management ...
Senior Claims Adjuster Workers Compensation
San Diego, CA · Remote
$70K - $91K/yr
It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... Location: This role is fully remote work. How you'll make an impact * Apply claims management ...
Remote Empathy Claims information
See salary details
$12.74 - $15.49
8% of jobs
$17.33 is the 25th percentile. Wages below this are outliers.
$15.49 - $18.25
25% of jobs
The median wage is $20.35 / hr.
$18.25 - $21
22% of jobs
$21 - $23.75
15% of jobs
$25.01 is the 75th percentile. Wages above this are outliers.
$23.75 - $26.51
11% of jobs
$26.51 - $29.26
5% of jobs
$29.26 - $32.01
3% of jobs
$32.01 - $34.77
3% of jobs
$34.77 - $37.52
3% of jobs
$37.52 - $40.28
3% of jobs
$40.28 - $43.03
1% of jobs
$12
$23
$43
How much do remote empathy claims jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for remote empathy claims in the United States is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.
What is the difference between Remote Empathy Claims vs Remote Claims Adjuster?
| Aspect | Remote Empathy Claims | Remote Claims Adjuster |
|---|---|---|
| Credentials | Insurance knowledge, communication skills | Insurance licensing, technical skills |
| Work Environment | Customer service, empathetic communication | Claims evaluation, investigation |
| Industry Usage | Insurance customer support roles | Insurance claims processing |
| Search Intent | Customer-focused claims roles | Technical claims assessment roles |
Remote Empathy Claims primarily focus on providing compassionate customer support and handling claims with empathy, often requiring strong communication skills. Remote Claims Adjusters concentrate on evaluating and investigating claims, requiring technical insurance knowledge and licensing. While both roles operate remotely within the insurance industry, they serve different functions—one emphasizes customer care, the other technical assessment.
More about Remote Empathy Claims jobs
What cities are hiring for Remote Empathy Claims jobs?
Cities with the most Remote Empathy Claims job openings:
What are the most commonly searched types of Empathy Claims jobs?
The most popular types of Empathy Claims jobs are:
What states have the most Remote Empathy Claims jobs?
States with the most job openings for Remote Empathy Claims jobs include:
What job categories do people searching Remote Empathy Claims jobs look for?
The top searched job categories for Remote Empathy Claims jobs are:
Disability Insurance (DI) Claims Analyst - Remote.
Franklin, WI • On-site, Remote
Full-time
PTO
Posted 10 days ago
Northwestern Mutual rating
8.0
Based on 76 frontline employees who took The Breakroom Quiz
166th of 311 rated insurance
Job description
Disability Insurance (DI) Claims Analyst
Important Information
About the Opportunity
Join our Disability Insurance (DI) Claims team as an analyst in a dynamic, client-centered environment. You'll apply critical thinking, empathy, clear communication, and cross-team collaboration to evaluate eligibility, calculate benefits, and guide clients through the claims journey. Through structured training and on-the-job mentoring, you'll learn end-to-end claim management across initial and ongoing phases, build expertise in medical and financial reviews, and deliver timely, high-quality outcomes for clients, field partners, and the enterprise.
Learn More
Northwestern Mutual's Individual Disability Income Insurance products help clients protect one of their most important assets: their ability to earn an income. Learn more about these products and their impacts by visiting: https://www.northwesternmutual.com/disability-insurance/
What to Expect
Classroom Training
Training begins on October 19, 2026, and typically lasts 3 to 4 months. During this period, you will participate in:
Ongoing Development
As claims are assigned, you will be paired with an experienced mentor who will provide coaching, support, and guidance. Even after formal classroom training concludes, mentorship continues to help strengthen your:
Success in this role develops over time through continuous learning, feedback, collaboration, and practical experience.
What Success Looks Like
Successful DI Claims Analysts are naturally curious, detail-oriented, and comfortable working through complex situations. They bring structure to ambiguity, exercise sound judgment, and balance analytical rigor with compassion.
The strongest performers:
This role is ideal for individuals who enjoy solving problems, learning continuously, and making meaningful contributions through both technical expertise and human connection.
Key Responsibilities
Claim Evaluation & Decision Making
Client & Stakeholder Communication
Documentation & Written Communication
Caseload Management
Collaboration & Problem Solving
Continuous Learning
Qualifications
Required Skills & Experience
Why This Role Matters
As a DI Claims Analyst, you'll help clients navigate important life events while developing expertise in insurance, analysis, communication, and decision-making. Through structured training, ongoing mentorship, and meaningful work, you'll build a rewarding career focused on delivering exceptional outcomes for clients, field partners, and Northwestern Mutual.
This is more than a claims role. It's an opportunity to combine analytical thinking with empathy to make a real difference in people's lives.
Compensation Range:
Pay Range - Start:
$60,880.00
Pay Range - End:
$91,320.00
Geographic Specific Pay Structure:
Structure 110:
Structure 115:
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
Important Information
- The recruitment process is expected to take approximately 6 to 8 weeks.
- This position is scheduled to begin on October 19, 2026.
- To support successful onboarding, full attendance during remote classroom training is required. PTO will be restricted during this period.
About the Opportunity
Join our Disability Insurance (DI) Claims team as an analyst in a dynamic, client-centered environment. You'll apply critical thinking, empathy, clear communication, and cross-team collaboration to evaluate eligibility, calculate benefits, and guide clients through the claims journey. Through structured training and on-the-job mentoring, you'll learn end-to-end claim management across initial and ongoing phases, build expertise in medical and financial reviews, and deliver timely, high-quality outcomes for clients, field partners, and the enterprise.
Learn More
Northwestern Mutual's Individual Disability Income Insurance products help clients protect one of their most important assets: their ability to earn an income. Learn more about these products and their impacts by visiting: https://www.northwesternmutual.com/disability-insurance/
What to Expect
Classroom Training
Training begins on October 19, 2026, and typically lasts 3 to 4 months. During this period, you will participate in:
- Virtual instructor-led training
- Practical exercises and case studies
- Guided application of claim concepts
- Foundational claims and policy education
- Structured coaching and performance feedback
Ongoing Development
As claims are assigned, you will be paired with an experienced mentor who will provide coaching, support, and guidance. Even after formal classroom training concludes, mentorship continues to help strengthen your:
- Claims decision-making abilities
- Technical expertise
- Written communication skills
- Client interaction skills
- Overall claim management effectiveness
Success in this role develops over time through continuous learning, feedback, collaboration, and practical experience.
What Success Looks Like
Successful DI Claims Analysts are naturally curious, detail-oriented, and comfortable working through complex situations. They bring structure to ambiguity, exercise sound judgment, and balance analytical rigor with compassion.
The strongest performers:
- Ask thoughtful questions and seek to understand the complete claim picture
- Analyze information critically and objectively
- Communicate clearly and professionally
- Demonstrate empathy during sensitive conversations
- Manage competing priorities effectively
- Take ownership of their development and results
- Focus on delivering outstanding client experiences
This role is ideal for individuals who enjoy solving problems, learning continuously, and making meaningful contributions through both technical expertise and human connection.
Key Responsibilities
Claim Evaluation & Decision Making
- Develop knowledge of Northwestern Mutual's claim philosophy, contracts, policy provisions, and claim management practices.
- Review medical, occupational, and financial information to assess claim eligibility and identify additional information needed.
- Apply policy language, analytical thinking, and sound judgment to determine eligibility, benefit calculations, and appropriate claim outcomes.
Client & Stakeholder Communication
- Conduct meaningful conversations with claimants, representatives, employers, field partners, and internal stakeholders.
- Explain complex claim-related information clearly, professionally, and empathetically.
- Handle sensitive situations with discretion, patience, and respect.
Documentation & Written Communication
- Maintain detailed and accurate claim documentation throughout the claim lifecycle.
- Document key activities, decisions, calculations, and communications.
- Draft professional correspondence, including requests, updates, decisions, and other claim-related communications.
Caseload Management
- Manage an evolving caseload across multiple claim stages.
- Prioritize work effectively while meeting service standards and deadlines.
- Adhere to operational procedures, regulatory requirements, and quality expectations.
Collaboration & Problem Solving
- Partner with medical, financial, legal, technical, leadership, and field resources to evaluate claims and support informed decisions.
- Navigate ambiguity and complex situations while maintaining professionalism and accountability.
- Contribute to team success through collaboration and knowledge sharing.
Continuous Learning
- Actively seek feedback and coaching.
- Build technical expertise and claim management skills over time.
- Demonstrate a growth mindset and commitment to professional development.
Qualifications
Required Skills & Experience
- Bachelor's degree is preferred, or an equivalent combination of education and professional experience.
- Prior disability insurance claims experience is a plus but not required.
- Strong analytical, critical thinking, and problem-solving capabilities.
- Ability to organize information, assess risk, and make sound decisions.
- Excellent written and verbal communication skills.
- Strong customer service orientation and ability to navigate sensitive conversations with professionalism and empathy.
- Ability to handle confidential information with discretion.
- Strong organizational and prioritization skills with the ability to manage multiple responsibilities simultaneously.
- Self-motivated and able to work effectively in a production-driven environment.
- Comfortable making independent decisions while knowing when to seek guidance.
- Adaptable, resilient, and committed to continuous learning and improvement.
- Proficiency with Microsoft Office and a variety of business technology platforms, including document management systems, communication tools, and virtual collaboration solutions.
Why This Role Matters
As a DI Claims Analyst, you'll help clients navigate important life events while developing expertise in insurance, analysis, communication, and decision-making. Through structured training, ongoing mentorship, and meaningful work, you'll build a rewarding career focused on delivering exceptional outcomes for clients, field partners, and Northwestern Mutual.
This is more than a claims role. It's an opportunity to combine analytical thinking with empathy to make a real difference in people's lives.
Compensation Range:
Pay Range - Start:
$60,880.00
Pay Range - End:
$91,320.00
Geographic Specific Pay Structure:
Structure 110:
Structure 115:
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
What Northwestern Mutual employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Northwestern Mutual
Sourced by ZipRecruiter
Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.
Industry
Finance and insurance
Company size
5,001 - 10,000 Employees
Headquarters location
Milwaukee, WI, US