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Remote Empathic Listening Jobs (NOW HIRING)

NBT Bank

Contact Center Agent III

Williamsville, NY · Remote

$22.61 - $30.15/hr

Great active listening skills * A patient, empathic attitude * A passion to support Customers ... Develop and Facilitate contact center training including but not limited to classroom or remote ...

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Remote Empathic Listening information

What is remote empathic listening?

Remote empathic listening jobs involve providing emotional support and understanding to individuals through virtual channels, such as phone calls, video chats, or messaging platforms. Professionals in these roles are trained to listen actively and empathetically, helping clients feel heard and supported without offering direct advice or solutions. These jobs are commonly found in mental health support lines, teletherapy, crisis helplines, and customer care services focused on emotional well-being. The main goal is to create a safe, non-judgmental space for people to express their feelings remotely.

What are the key skills and qualifications needed to thrive as a remote empathic listener?

To thrive as a Remote Empathic Listener, you need strong active listening skills, emotional intelligence, and a background in counseling, psychology, or a related field, often supported by relevant certifications. Familiarity with secure communication platforms, client management systems, and telehealth tools is typically required. Outstanding soft skills include empathy, patience, and the ability to build trust and rapport in a virtual environment. These skills ensure that clients feel heard and supported, leading to more effective and meaningful remote interactions.

What are some common challenges faced by professionals in remote empathic listening roles, and how can they be addressed?

Professionals in remote empathic listening roles often face the challenge of building rapport and trust without face-to-face interactions, which can make it harder to interpret nonverbal cues and emotions. To address this, practitioners rely heavily on active listening techniques, clear verbal communication, and regular check-ins to ensure clients feel heard and understood. Establishing a quiet, private workspace and using reliable technology also helps create a comfortable and confidential environment for clients. Ongoing training in virtual communication skills and emotional intelligence can further support success in this role.

What is the difference between Remote Empathic Listening vs Remote Customer Support Specialist?

AspectRemote Empathic ListeningRemote Customer Support Specialist
Required CredentialsCommunication skills, active listeningTechnical knowledge, customer service skills
Work EnvironmentVirtual, one-on-one conversationsVirtual, handling customer inquiries
Industry UsageHealthcare, counseling, coachingRetail, tech, service industries
Common Search IntentEmotional support, active listening techniquesProblem-solving, product knowledge

Remote Empathic Listening focuses on understanding and supporting clients emotionally through active listening, often in counseling or coaching contexts. Remote Customer Support Specialists handle technical or product-related inquiries, emphasizing problem resolution. While both roles require communication skills, empathic listening emphasizes emotional connection, whereas customer support centers on technical assistance.

What cities are hiring for Remote Empathic Listening jobs?

Cities with the most Remote Empathic Listening job openings:

What are the most commonly searched types of Empathic Listening jobs?

The most popular types of Empathic Listening jobs are:

What states have the most Remote Empathic Listening jobs?

States with the most job openings for Remote Empathic Listening jobs include:

Remote Empathic Listening jobs near you
Infographic showing various Remote Empathic Listening job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Virtual Receptionist

Edgar Snyder & Associates, LLC

Pittsburgh, PA • On-site, Remote

$15.25 - $20.25/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
We are excited to add a new Virtual Receptionist to our intake team, a client-focused professional who can manage incoming calls to our firm!
ESA employees enjoy a hybrid work arrangement, generous benefits, professional development, and a fast-paced, supportive environment rooted in our core values of excellence, honesty & integrity, trust & fairness, client-centeredness, empathy, and professionalism.
Core Job functions:
  1. Acts as the primary operator of the switchboard.
  2. Efficiently screens and obtains accurate information on a wide variety of calls, messages, etc. from the switchboard console and routes calls, messages or guests to the appropriate member of the Intake department (or ESA).
  3. Maintain detailed and accurate record of calls, including notes and outcomes.
  4. Creates and issues, when approved, (internally or externally) meticulous letters (some from dictation) for clients, case letters with Firm information, insurance letters, employer letters and bureau document request letters on Workers' Compensation files as well as other letters as needed.
  5. Completes assigned work in a timely manner to build positive relationships.

Requirements
  • The standard shift is Monday - Friday.
  • Remote schedule with the ability to come into the Pittsburgh office for quarterly and other firm meetings is required.
  • Empathic and compassionate individual able to listen while asking important questions, able to follow instructions, and pays attention to detail.
  • Strong multitasking, time management, and organizational skills are necessary.
  • Conveys confidence and professionalism through all forms of internal and external communication.
  • Able to work independently and within a team environment.
  • Strong computer skills including MS Office applications and other database entry software.
  • Medical background or personal injury experience preferred.
  • HS Diploma or GED required.

*To be considered, applicants must include responses to the following screener questions in their application. Incomplete applications will not be reviewed.
*The first 3 weeks of training will be conducted in person at our Pittsburgh/North Shore office.

Apply