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Remote Email Customer Support Jobs in Boston, MA

Promoboxx

Customer Support Specialist

Boston, MA · On-site +1

$19.50 - $26.50/hr

Is fully remote ...then you have come to the right job listing! PLEASE ONLY APPLY IF YOU PLAN TO ... Monitoring the Support inbox, responding to customer emails, and returning phone calls * Learning ...

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Respond promptly to customer inquiries via email, messaging platforms, website chat, and social ... Flexible remote work environment. Opportunities for professional growth and development. A ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Respond promptly to customer inquiries via email, messaging platforms, website chat, and social ... Flexible remote work environment. Opportunities for professional growth and development. A ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join ...

Nexora Talent

Remote Customer Experience Coordinator

Boston, MA · Remote

$19.50 - $25.50/hr

In this role, you will support clients by coordinating services, answering questions, and ensuring ... Respond to client inquiries via phone, email, and online messaging platforms. * Coordinate customer ...

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All JobsEmail Customer Support JobsRemote Email Customer Support JobsRemote Email Customer Support Jobs in Boston, MA

Remote Email Customer Support information

See Boston, MA salary details

$11

$25

$62

How much do remote email customer support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote email customer support in Boston, MA is $25.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $28.75 per hour, depending on experience, location, and employer.

What is the difference between Remote Email Customer Support vs Remote Live Chat Customer Support?

AspectRemote Email Customer SupportRemote Live Chat Customer Support
CredentialsBasic customer service skills, communication skillsBasic customer service skills, communication skills
Work EnvironmentResponding to customer emails asynchronouslyEngaging with customers via real-time chat
Employer & Industry UsageRetail, tech, service industriesRetail, tech, service industries
Search & Comparison IntentOften compared for remote customer support rolesOften compared for real-time support roles

Remote Email Customer Support involves handling customer inquiries through email, allowing for asynchronous communication. Remote Live Chat Customer Support provides real-time assistance via chat. Both roles require strong communication skills and are common in similar industries, but differ mainly in interaction speed and format.

What are some common challenges faced by remote email customer support, and how can they be overcome?

Remote email customer support representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without face-to-face interaction, and adhering to response time expectations. To overcome these, it's important to develop strong written communication skills, utilize templates effectively while personalizing responses, and stay organized with ticketing systems. Regular virtual check-ins with the team and ongoing training can also help address issues promptly and foster a supportive remote work environment.

What is a remote email customer support?

Remote Email Customer Support jobs involve assisting customers by responding to their inquiries, resolving issues, and providing information via email from a remote location. These roles require strong written communication skills, patience, and the ability to troubleshoot problems efficiently. Employees often work from home or another off-site location, using digital tools to access customer information and collaborate with team members. The role typically includes handling a high volume of emails, documenting interactions, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote email customer support?

To excel as a Remote Email Customer Support representative, you need strong written communication abilities, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and email platforms like Zendesk or Freshdesk is typically required. Patience, problem-solving skills, and a customer-centric attitude help you stand out in this role. These skills ensure accurate, timely, and empathetic support, leading to customer satisfaction and brand loyalty in a remote environment.
What are the most commonly searched types of Email Customer Support jobs in Boston, MA? The most popular types of Email Customer Support jobs in Boston, MA are:
What are popular job titles related to Remote Email Customer Support jobs in Boston, MA? For Remote Email Customer Support jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Email Customer Support jobs in Boston, MA look for? The top searched job categories for Remote Email Customer Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Email Customer Support jobs? Cities near Boston, MA with the most Remote Email Customer Support job openings:
Remote Email Customer Support jobs near you
Infographic showing various Remote Email Customer Support job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,360 per year, or $25.2 per hour.

Customer Support Specialist

Promoboxx

Boston, MA • On-site, Remote

$19.50 - $26.50/hr

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

If you are looking for a job that...
  • Can get you in the door of a SaaS company even without tech/SaaS job experience
  • ACTUALLY values work/life balance
  • Fosters a collaborative learning environment
  • Consistently promotes from within
  • Is fully remote
...then you have come to the right job listing! PLEASE ONLY APPLY IF YOU PLAN TO SUBMIT THE VIDEO PORTION OF THE APPLICATION. Applications lacking the video portion will NOT be considered.
Promoboxx is looking for a motivated, customer-focused Customer Support Specialist to join our Customer Services Team.
Promoboxx is a retail marketing platform powered by brands, helping leading companies support their local retailers with online marketing. We work with well-known brands including YETI, HOKA, Yamaha, Chevrolet, Carhartt, The North Face, and more. We are a power-packed company of just under 40 members where everyone needs to consistently contribute meaningful and efficient work.
This is an entry-level, full-time, 100% remote role ideal for someone who is excited about marketing, technology, customer service, and social media. You'll become an expert in the Promoboxx platform, support retailers and brand customers, conduct 1:1 trainings, help maintain customer data, and assist our Customer Success Managers with projects and reporting.
What You'll Do:
As a Customer Support Specialist, you'll play an important role in helping users successfully use the Promoboxx platform. Your responsibilities will include:
  • Monitoring the Support inbox, responding to customer emails, and returning phone calls
  • Learning the Promoboxx platform and becoming a product expert
  • Answering general questions about platform functionality and best practices from internal members
  • Conducting 1:1 Zoom trainings with users
  • Updating account and brand network data (involves some basic data work)
  • Gaining hands-on experience with social media marketing, retailer engagement, and brand-supported digital campaigns
  • Assisting with additional team projects as needed
You'll Be a Great Fit If You Are:
  • An exceptional communicator
  • Comfortable speaking with customers in all mediums
  • Patient, empathetic, and professional when helping customers
  • Detail-oriented, confident, and accurate in your work
  • Curious, coachable, and eager to learn quickly
  • Able to manage your time and stay organized in a fast-paced environment
  • Comfortable working independently while also contributing to a collaborative team
  • Excited to join a company that values growth from within
  • Looking for an opportunity to gain hands-on experience and build a long-term career
Qualifications
  • Customer service experience in some capacity (retail, food service, hospitality all tend to foster very translatable skillsets for this role)
  • Bachelor's degree preferred
  • Familiarity with tech tools and data spreadsheets is ideal
  • Strong attention to detail, accuracy, organization, and follow-through
  • Ability to learn new software platforms quickly and clearly explain product functionality to customers
  • A positive, motivated, and team-oriented attitude
  • Preference for candidates interested in growing with Promoboxx long term
Benefits & Perks
Promoboxx offers a supportive, collaborative environment with opportunities to learn, grow, and build your career. Benefits include:
  • Base compensation of a yearly salary paid twice monthly
  • Health benefits
  • Stock options
  • 401(k) match program
  • Remote work environment
  • Unlimited flexible PTO
  • Relaxed, fun, and collaborative team culture
  • Experienced leadership invested in your success
  • Opportunity for career advancement
  • Employee rewards program
  • Professional development opportunities
  • Promoboxx swag

Promoboxx is an equal opportunity employer. We hire without regard to age, color, disability, gender, gender identity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

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