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Remote Email Customer Service Jobs in Worcester, MA

1840 & Company

Customer Service Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Service Non-Voice Support Manage communication via voicemail, e-fax, email, Bazaar reports ... BPO) and remote talent solutions, dedicated to propelling businesses forward through our ...

1840 & Company

Customer Service Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Service Non-Voice Support Manage communication via voicemail, e-fax, email, Bazaar reports ... BPO) and remote talent solutions, dedicated to propelling businesses forward through our ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Respond promptly to customer inquiries via email, messaging platforms, website chat, and social ... Maintain up-to-date knowledge of The Gears Clock products and services to provide accurate ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Respond promptly to customer inquiries via email, messaging platforms, website chat, and social ... Maintain up-to-date knowledge of The Gears Clock products and services to provide accurate ...

Endless Energy

CSR (Call Center) Manager

Marlborough, MA · Remote

$16 - $20.75/hr

Experience leading both in-office and remote employees. * Strong Microsoft Office and Google ... Can balance customer service with revenue generation. * Makes decisions using data rather than ...

New

HMG Careers

Sales and Service Agent Remote

Worcester, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Email Customer Service information

See Worcester, MA salary details

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How much do remote email customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote email customer service in Worcester, MA is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote email customer service?

To thrive as a Remote Email Customer Service representative, you need excellent written communication skills, attention to detail, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-focused mindset are valuable soft skills in this role. These qualifications ensure timely, accurate, and empathetic support for customers, which is crucial for customer retention and positive brand reputation.

What is a remote email customer service?

A Remote Email Customer Service job involves assisting customers via email, addressing their inquiries, resolving issues, and providing support for products or services. This role requires strong written communication skills, attention to detail, and the ability to respond professionally and efficiently. Agents typically work from home or any remote location, using company-provided tools and guidelines. The focus is on delivering clear, helpful, and timely responses to ensure customer satisfaction.

What does a remote email customer service do?

A typical day involves responding to customer inquiries, resolving issues, and providing information or guidance via email. You will generally work within a set shift, collaborating with team members through digital communication tools, and logging interactions in internal systems. While the role is highly independent, there are often regular virtual meetings, ongoing training sessions, and opportunities to share feedback or best practices with colleagues. The work can be fast-paced, as you may be required to handle multiple conversations simultaneously while maintaining a high standard of professionalism and accuracy. This environment helps develop valuable skills in time management, communication, and problem-solving.

What are the most commonly searched types of Email Customer Service jobs in Worcester, MA? The most popular types of Email Customer Service jobs in Worcester, MA are:
What are popular job titles related to Remote Email Customer Service jobs in Worcester, MA? For Remote Email Customer Service jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Remote Email Customer Service jobs in Worcester, MA look for? The top searched job categories for Remote Email Customer Service jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Remote Email Customer Service jobs? Cities near Worcester, MA with the most Remote Email Customer Service job openings:
Remote Email Customer Service jobs near you
Infographic showing various Remote Email Customer Service job openings in Worcester, MA as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,012 per year, or $18.8 per hour.

Customer Service Representative

1840 & Company

Sudbury, MA • Remote

$16.75 - $22.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax. Key Responsibilities: Customer Service Voice Support Assist customers with basic product questions, order processes, shipping details, and website guidance. Provide updates on existing orders, assist with creating customer accounts, and help place standard orders. Handle escalated customer concerns and ensure satisfactory resolutions. Customer Service Non-Voice Support Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations. Respond promptly and professionally to customer inquiries and complaints. Ensure accurate documentation of interactions and resolutions. Customer Account Management Assist in managing Reseller Accounts by setting up new accounts in M3. Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing. Outbound Lead Generation Identify new potential customers to expand brand presence. Conduct internet research, outbound calls, and email outreach to generate leads. Qualifications & Requirements: Fluent, conversational, and natural English proficiency. 1+ year of contact center and/or customer service experience, including handling escalated cases and upselling. Excellent verbal & written communication skills with a professional and empathetic demeanor. Strong attention to detail, critical thinking, and problem-solving skills. Typing speed of 20+ WPM. Ability to work independently and manage time effectively. Reliable and punctual. Why Join Us? Work in a dynamic and supportive environment. Opportunity for career advancement. Hands-on training and professional development. Competitive hourly pay and benefits. If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and meet the qualifications listed above, we encourage you to apply today! About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

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