Remote Email Customer Service Jobs in Sandy, UT (NOW HIRING)

Job Overview

We are seeking a motivated and customer-focused Customer Support Representative to join our growing support team. This is an excellent opportunity for candidates with customer service or call center experience who enjoy helping customers, solving problems, and working in a fast-paced remote environment.

The ideal candidate will provide exceptional customer support through phone and email while managing customer requests using internal ticketing systems.

Key Responsibilities

• Respond to customer inquiries via phone and email regarding account, billing, and service requests.

• Create, update, and manage support tickets through resolution.

• Provide Tier 1 customer and basic technical support.

• Assist customers with account updates and service-related requests.

• Coordinate customer support activities with internal teams.

• Process customer documentation while following compliance procedures.

• Escalate complex technical issues to the appropriate support teams.

• Maintain accurate records of customer interactions and case updates.

• Deliver outstanding customer service with professionalism and empathy.

Required Qualifications

• High School Diploma or GED.

• 1–3 years of Customer Service, Customer Support, Call Center, Help Desk, or related experience.

• Excellent verbal and written communication skills.

• Strong email communication experience.

• Experience working with ticketing or case management systems.

• Good problem-solving and organizational skills.

• Ability to multitask in a fast-paced environment.

• Proficiency in Microsoft Outlook, Word, and Excel.

• Ability to work independently in a remote environment.

Preferred Qualifications

• Experience with Zoho CRM or Zoho Ticketing.

• Technical Support or Help Desk experience.

• Experience supporting customer accounts.

• Knowledge of compliance processes and customer authorization procedures.

• Experience working in a remote customer support environment.

Required Skills

• Customer Service

• Call Center Support

• Email Support

• Ticket Management

• Microsoft Office

• Problem Solving

• Time Management

• Communication Skills

• Customer Relationship Management (CRM)

• Technical Support (Tier 1)

What We're Looking For

✔ Customer-focused attitude

✔ Strong written communication skills

✔ Excellent phone etiquette

✔ Ability to learn quickly

✔ Positive and professional mindset

✔ Detail-oriented and organized

✔ Teamplayer with strong accountability

Ageatia was built on the principle of becoming a leading provider of workforce solutions for clients and candidates across the Engineering, Healthcare, Scientific and Information Technology industries. As we grow and evolve, we recognize our differentiation lies not just in traditional staffing, but in true partnerships and collaboration on hiring solutions.

We bring value to our talent by helping them identify their individual skills and aptitudes, matching them with opportunities to excel and creating communities where they can foster their skills and always have a trusted partner in their career.

In supporting our clients, we understand that each organization and culture is unique, and we thrive in collaborating with our clients to provide innovative solutions to suit their specific needs.

The root of our growth and continued success stems from not only our loyal clients and talent, but the dedication of our people. Ageatia takes great pride in our teammates and the culture we built together as an organization. We promote an environment that rewards the hard work and perseverance necessary to solve the unique needs of our clients and talent. The Ageatia family might span across the country, but our team is tightly united around our core purpose, core values and our mission to provide superior service to our customers.