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Remote Email Customer Service Jobs in Decatur, TX

Liveops

Remote Spanish Bilingual Customer Service

Keller, TX · Remote

$14 - $17.75/hr

Ready to take control of your career? Say hello to Liveops where flexibility, freedom and meaningful opportunities are just a click away. Liveops is searching for dynamic, Spanish-English bilingual

Liveops

Remote Spanish Bilingual Customer Service

Denton, TX · Remote

$14.50 - $18.25/hr

Ready to take control of your career? Say hello to Liveops where flexibility, freedom and meaningful opportunities are just a click away. Liveops is searching for dynamic, Spanish-English bilingual

Hope's Global Getaways

Customer Care Coordinator

Denton, TX · Remote

$17 - $22/hr

About the job Customer Care Coordinator Position Summary We are currently seeking organized and people-focused individuals to join our team as Customer Care Coordinator. In this role, you'll support

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How much do remote email customer service jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for remote email customer service in Decatur, TX is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What is a Remote Email Customer Service job?

A Remote Email Customer Service job involves assisting customers via email, addressing their inquiries, resolving issues, and providing support for products or services. This role requires strong written communication skills, attention to detail, and the ability to respond professionally and efficiently. Agents typically work from home or any remote location, using company-provided tools and guidelines. The focus is on delivering clear, helpful, and timely responses to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive in the Remote Email Customer Service position, and why are they important?

To thrive as a Remote Email Customer Service representative, you need excellent written communication skills, attention to detail, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-focused mindset are valuable soft skills in this role. These qualifications ensure timely, accurate, and empathetic support for customers, which is crucial for customer retention and positive brand reputation.

What does a typical workday look like for a Remote Email Customer Service representative?

A typical day involves responding to customer inquiries, resolving issues, and providing information or guidance via email. You will generally work within a set shift, collaborating with team members through digital communication tools, and logging interactions in internal systems. While the role is highly independent, there are often regular virtual meetings, ongoing training sessions, and opportunities to share feedback or best practices with colleagues. The work can be fast-paced, as you may be required to handle multiple conversations simultaneously while maintaining a high standard of professionalism and accuracy. This environment helps develop valuable skills in time management, communication, and problem-solving.
More about Remote Email Customer Service jobs
What job categories do people searching Remote Email Customer Service jobs in Decatur, TX look for? The top searched job categories for Remote Email Customer Service jobs in Decatur, TX are:
What cities near Decatur, TX are hiring for Remote Email Customer Service jobs? Cities near Decatur, TX with the most Remote Email Customer Service job openings:
Remote Email Customer Service jobs near you
Part time REMOTE Customer Service Representative

Part time REMOTE Customer Service Representative

DEX Imaging

Fort Worth, TX • Remote

$20/hr

Part-time

This job post has expired today. Applications are no longer accepted.

DEX Imaging rating

5.5

Company rating: 5.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

FLEX HOURS POSITION AVAILABLE / WORK FROM HOME

Dex Imagingis a leading provider of document handling equipment and services with multiple offices and locations throughout the United States.We are looking forpart-time,remoteService Support Representativeto handle Tier 1 customer calls.

Up to 29 hours per week.We provideall tools neededto Work from Home for this role!Starting pay$20 per hour!

  • MUST HAVE RELIABLE INTERNET CONNECTION

What you'll do:

  • Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts.
  • Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.
  • ProvideClear and concise communications and follow up with customer on company schedule, requested lead and delivery times.
  • Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
  • Track, route, and escalate unresolved issues to Management
  • Remain current on constant process updates and technology used within the company
  • Perform duties with awareness and in accordance with the organization's policies and applicable laws
  • Performs other duties as directed by management

Your Qualifications:

  • High SchoolDiploma
  • MUST HAVE RELIABLE INTERNET
  • Experience in a call center environment a plus.
  • Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
  • Ability to empathize with customer is critical
  • Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment
  • Possess organizational and time management skills
  • Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
  • Demonstrate professional communication skillswith a high degree of initiative, mature judgment and discretion
  • Ability to navigate through multiple systems

**This part time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day.
The preceding job description has been designed toindicate thegeneral nature of work performed; the level ofknowledgeand skills typically required; and usualworking conditions of this job. It is not designedocontain, or be interpretedas,acomprehensivelisting of all requirements orresponsibilitiesthat may be requires byemployeesin the job. To perform this jobsuccessfully,anindividual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.
This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.
Employment Type: Part-Time

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