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Remote Email Chat Support Jobs in York, ME (NOW HIRING)

Maine Medical Center

Virtual Care Cardiologist

Scarborough, ME · On-site +1

$367K - $415K/yr

Provide timely and appropriate virtual care in a remote capacity across all virtual care programs ... support-to ensure successful development of virtual care programs. * Engage in continuous process ...

Raka

Marketing Producer

Portsmouth, NH · On-site +1

$65K/yr

... also supporting content creation that fuels these efforts. Our marketing producers generally ... This includes building emails, workflows, landing pages, lists, and campaigns, as well as ...

Optima Dermatology

AR / Patient Service Rep

Portsmouth, NH · Remote

$19 - $26/hr

... join our Practice Support Center, based in Portsmouth, NH. Remote opportunities available for ... Respond promptly to emails, voicemails, and assigned tasks. * Maintain a thorough understanding of ...

InsCipher

Tax Associate

Biddeford, ME · Remote

$21 - $26/hr

... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ... Support the Surplus Lines Tax Leadership Team in fulfillment of ad hoc requests, as needed * Adapt ...

InsCipher

Tax Associate

Rochester, NH · Remote

$21 - $26/hr

... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ... Support the Surplus Lines Tax Leadership Team in fulfillment of ad hoc requests, as needed * Adapt ...

Fortify Companies

Inside Sales Associate

Portsmouth, NH · On-site +1

By supporting one another, we strengthen relationships and drive results About the Job You are the ... This role is fully remote and tied to performance. If you like being measured on what you produce ...

Fortify Companies

Inside Sales Associate

Portsmouth, NH · Remote

By supporting one another, we strengthen relationships and drive results About the Job You are the ... This role is fully remote and tied to performance. If you like being measured on what you produce ...

Fortify Companies

Inside Sales Associate

Portsmouth, NH · Remote

By supporting one another, we strengthen relationships and drive results About the Job You are the ... This role is fully remote and tied to performance. If you like being measured on what you produce ...

All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in York, ME

Remote Email Chat Support information

See York, ME salary details

$14

$25

$44

How much do remote email chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote email chat support in York, ME is $25.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $27.93 per hour, depending on experience, location, and employer.

Are remote email chat support jobs legit?

Remote email chat support jobs are legitimate roles in customer service that involve assisting customers via email and chat platforms. However, job seekers should verify the employer's credibility, avoid positions that require upfront payments, and look for clear job descriptions and company information to ensure legitimacy.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

How do you become a remote email chat support?

To become a remote email chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service tools like live chat software or email platforms. Many employers require a high school diploma or equivalent and may prefer previous customer service experience. Training is often provided, and a reliable internet connection is essential for remote work.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What job categories do people searching Remote Email Chat Support jobs in York, ME look for? The top searched job categories for Remote Email Chat Support jobs in York, ME are:
What cities near York, ME are hiring for Remote Email Chat Support jobs? Cities near York, ME with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in York, ME as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,395 per year, or $25.7 per hour.

Security Systems Engineer - Remote Support

BCM Controls Corporation

Scarborough, ME • Remote

$40 - $50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Company: BCM Controls / Comfort Systems USA
Location: Scarbourough, ME
Job Type: Full-Time
Schedule: Monday-Friday, standard business hours; on-call rotation and occasional after-hours support may be required
Pay: $40.00 - 50.00 per hour


Work Location: In-office, with remote technical support responsibilities

Job Summary

BCM Controls is seeking a Security Systems Engineer - Remote Support to provide advanced technical support, troubleshooting, configuration, maintenance, and consultation for electronic security systems.

This role supports both customers and internal teams across access control, video surveillance, intrusion detection, intercom, visitor management, and integrated security platforms. The ideal candidate has strong troubleshooting skills, excellent customer service skills, and hands-on experience supporting multiple security manufacturers and software platforms.

Responsibilities
  • Provide remote technical support to customers and field technicians by phone, email, remote desktop, and VPN
  • Diagnose and resolve hardware, software, network, and system integration issues
  • Troubleshoot access control panels, card readers, door hardware, cameras, video servers, intrusion panels, and related devices
  • Perform root cause analysis and document findings, corrective actions, and resolutions
  • Complete system health checks, upgrades, firmware updates, and preventive maintenance reviews
  • Configure users, permissions, schedules, alerts, reports, and system integrations
  • Serve as a trusted technical resource for customers, field technicians, project managers, and internal teams
  • Create detailed service notes, troubleshooting records, and resolution documentation
  • Support system commissioning, maintenance, upgrades, training, and project support as needed
  • Participate in an on-call support rotation and emergency response activities as required
Systems and Technologies Supported

Experience with one or more of the following is strongly preferred:

  • Access Control: CCURE 9000, Genetec, LenelS2, S2 NetBox, Brivo, Security Expert, DSX, Avigilon Alta
  • Video Management Systems: Milestone XProtect, Genetec, Avigilon Control Center, Eagle Eye Networks, ExacqVision
  • Intrusion detection systems
  • Intercom systems
  • Visitor management platforms
  • Cloud-based security platforms
  • Windows Server environments
  • TCP/IP networking
  • VPN and remote access tools
Qualifications
  • 3-5 years of experience supporting electronic security systems
  • Strong knowledge of access control, video surveillance, and intrusion systems
  • Understanding of Windows Server environments and TCP/IP networking
  • Ability to troubleshoot hardware, software, network, and integration issues
  • Strong communication, documentation, and customer service skills
  • Ability to manage multiple priorities and work independently
  • Strong attention to detail and follow-through
Preferred Experience
  • Enterprise security platform experience
  • SQL database knowledge
  • VMware or Hyper-V experience
  • Security manufacturer certifications
  • Cloud-hosted security application support experience
  • Experience supporting field technicians or customers in a service environment
Why Join BCM Controls?

BCM Controls is part of Comfort Systems USA, a leading provider of building technology and mechanical services. We offer a collaborative team environment, steady work, and the opportunity to support complex security systems across a wide range of customer sites.

Benefits

Eligible employees may receive a competitive benefits package, including:

  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and paid holidays
  • Life and disability insurance
  • Employee Assistance Program
  • Career development and training opportunities
Equal Opportunity Employer

BCM Controls / Comfort Systems USA is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.

Apply Today

If you are an experienced security systems professional with strong troubleshooting skills and a customer-focused approach, we encourage you to apply.

Apply