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Remote Email Chat Support Jobs in Madison, MS (NOW HIRING)

Product Marketing Manager - Remote

Madison, MS · On-site +1

$125K/yr

You have experience supporting product launches, sales enablement, or messaging work * You are ... Recruitment communications will only be sent from an @experian.com email address. Experian will ...

Psychiatrist

Jackson, MS · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Continually manages a book of business to support high renewal rates. * Collaborates with Client ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... We understand the importance of work-life balance and support our team with: Flexible Time Off to ...

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... We understand the importance of work-life balance and support our team with: · Flexible Time Off ...

Showing results 21-37

Remote Email Chat Support information

See Madison, MS salary details

$11

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$36

How much do remote email chat support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote email chat support in Madison, MS is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $23.08 per hour, depending on experience, location, and employer.

Are remote email chat support jobs legit?

Remote email chat support jobs are legitimate roles in customer service that involve assisting customers via email and chat platforms. However, job seekers should verify the employer's credibility, avoid positions that require upfront payments, and look for clear job descriptions and company information to ensure legitimacy.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

How do you become a remote email chat support?

To become a remote email chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service tools like live chat software or email platforms. Many employers require a high school diploma or equivalent and may prefer previous customer service experience. Training is often provided, and a reliable internet connection is essential for remote work.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What job categories do people searching Remote Email Chat Support jobs in Madison, MS look for? The top searched job categories for Remote Email Chat Support jobs in Madison, MS are:
What cities near Madison, MS are hiring for Remote Email Chat Support jobs? Cities near Madison, MS with the most Remote Email Chat Support job openings:

Product Marketing Manager - Remote

Experian

Madison, MS • On-site, Remote

$125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago


Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Reporting to the Senior Director of Product Marketing, Product Design and User Research, the Product Marketing Manager, working remotely, supports go-to-market execution. This execution is for main products and projects. You will help translate product strategy into clear messaging, launch coordination, sales enablement, and market insight. You will partner with Product Management, Design, User Research, Sales, and Marketing to help bring customer-centered narratives to market.

  • You have experience supporting product launches, sales enablement, or messaging work
  • You are familiar with competitive analysis, customer research, or market insight synthesis
  • You have experience using AI tools or modern productivity tools to improve quality and efficiency

Go-to-Market Execution

  • You will lead and launch product releases, feature enhancements, and projects
  • You will help coordinate go-to-market activities across Product, Sales, Marketing, and Design
  • You will track deliverables, dependencies, and main inputs to help launches stay on course
  • You will help build launch briefs, messaging docs, enablement materials, and internal communications

Messaging and Positioning Support

  • Contribute to the development and refine of existing of product messaging, value propositions, and audience-specific positioning
  • Help maintain consistency across product narratives, internal materials, and external-facing assets
  • Translate complex product information into clear and accessible messaging for different audiences

Sales and Field Enablement

  • Create sales enablement materials such as one-pagers, pitch support, FAQs, battlecards, and presentation content
  • Partner with Sales and team members to gather their feedback on what resonates and where they need additional support.
  • Help manage enablement resources so they are easy to access and use

Market, Customer, and Insight

  • Gather and summarize customer, market, and inputs from research, win-loss insights, team member interviews, and internal sources
  • Partner with User Research and Product teams
  • Help organize insights into clear takeaways for company partners
  • Monitor competitor messaging, launches, and market activity to support ongoing strategic awareness
Qualifications
  • 3+ years of experience in product marketing, product management, marketing, strategy, research, consulting, or a related field
  • Bachelor\'s degree or equivalent experience
  • You have relevant industry experience

Success Is

  • You deliver high-quality work on time across launches, messaging, and enablement
  • You can turn complexity into clear materials to help our sales team
  • You have demonstrated growing judgment in how to tailor messaging for different audiences
  • You have experience increasing ownership within defined workstreams while learning from more senior team members
Additional Information

Benefits/Perks:

  • Great compensation package and bonus plan
  • Core benefits including medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remote, hybrid or in-office
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

Our uniqueness is that we celebrate yours. Experian\'s culture is people-first, inclusive, and purpose-driven. We have also named multi-award-winning, naming it World\'s Best Workplaces™ 2025 (Fortune Global Top 25) and Great Place To Work™ in 26 countries, to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. We list the base pay range for this position above. Within this range, work location and additional factors such as job-related experience, and education determine individual pay. You will be also eligible for a variable pay opportunity and a comprehensive benefits package.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Recruitment Fraud Awareness - Experian\'s recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

#LI-Hybrid

  • Employee Status: Regular
  • Role Type: Home
  • Job Posting - Salary Range: $71,640 - $124,176
  • Department: Marketing and Communications
  • Schedule: Full Time
  • Compensation: USD 71640 - USD 124176 - yearly