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Chat Support Jobs in Madison, MS (NOW HIRING)

Virginia Farm Bureau Mutual

Policy Service Rep

Ridgeland, MS · On-site

$14 - $19/hr

Provides quality customer service by communicating and processing transactions by phone, e-mail, and chat; logs all interactions via phone, email, and chat into a software application to ensure a ...

Ulta Beauty, Inc.

Lead Cashier

Pearl, MS · On-site

$13.25 - $16.25/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty

Lead Cashier

Pearl, MS · On-site

$13.25 - $16.25/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Pearl, MS

$13.25 - $16.25/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Virginia Farm Bureau

CSR I - Policy Services

Jackson, MS · On-site

$14 - $19/hr

Logs all interactions via phone, e-mail, and chat into a software application to ensure that we have a detailed interaction history logged for each interaction. Performs duties associated to policy ...

New

Lorven Technologies

Business Analyst

Jackson, MS · On-site

Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals. Experience with escalating issues and identifying complex or recurring problems ...

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All JobsChat Support JobsChat Support Jobs in Madison, MS

Chat Support information

See Madison, MS salary details

$11

$21

$36

How much do chat support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for chat support in Madison, MS is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $23.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What job categories do people searching Chat Support jobs in Madison, MS look for? The top searched job categories for Chat Support jobs in Madison, MS are:
What cities near Madison, MS are hiring for Chat Support jobs? Cities near Madison, MS with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Madison, MS as of August 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $44,080 per year, or $21.2 per hour.

System Support Analyst- SNAP/TANF Eligibility Systems

HTC Global Services

Jackson, MS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

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Job Title: System Support Analyst- SNAP/TANF Eligibility Systems
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Overview / Summary
We are seeking an experienced System Support Analyst to provide frontline technical support for users and ensure efficient resolution of help desk-related issues in support of the Success data conversion project. In this role, you will serve as the primary point of contact for user support, diagnose software issues, resolve inquiries involving manual data manipulation, and document incidents to support ongoing business operations.
The position requires close collaboration with DHS program areas and technical staff to address business and information technology needs. You will be responsible for managing support requests received through phone, email, chat, and the JIRA ticketing system, ensuring issues are properly documented, prioritized, tracked, and escalated when necessary. Success in this role requires strong communication skills, critical-thinking abilities to identify root causes, and a structured approach to incident documentation that supports future system enhancements and continuous operational improvement.
Key Responsibilities
  • Serve as the primary point of contact for users experiencing help desk-related issues.
  • Diagnose software problems and resolve user inquiries involving manual data manipulation.
  • Document incidents in the JIRA ticketing system, email communications, or data log spreadsheets.
  • Support seamless business operations for the Success data conversion project.
  • Interact with DHS program areas and technical staff regarding business and information technology needs.
  • Receive, document, prioritize, and track support requests from phone calls, emails, and chat portals.
  • Identify complex or recurring issues and escalate them to supervisors or managers for resolution.
  • Communicate effectively with users, including handling user frustration and providing clear policy resolutions.
  • Apply critical thinking skills to diagnose root causes of issues.
  • Document incidents thoroughly to support future system enhancements.

Required Qualifications
  • Minimum 5 years of experience with automated systems for determining benefits for:
    • SNAP
    • TANF
    • SNAP Employment & Training (E&T)
  • Experience serving as the primary point of contact for help desk support issues.
  • Experience diagnosing software problems and resolving user inquiries.
  • Experience managing, documenting, prioritizing, and tracking support requests.
  • Strong verbal and written communication skills.
  • Strong critical-thinking and problem-solving skills.
  • Advanced experience with Windows operating systems.
  • Intermediate experience with Windows PC hardware.

Preferred Qualifications
  • Proficiency with JIRA (documented change system).
  • Proficiency with Windows applications.
  • Certified Professional Business Analyst (CPBA).
  • Intermediate experience with Mainframe operating systems.
  • Intermediate experience with Linux operating systems.
  • Intermediate experience with SQL Server.
  • Intermediate experience with ADABAS.
  • Intermediate experience with Data Quality practices

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What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
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