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Remote Email Chat Support Jobs in Frederick, MD (NOW HIRING)

Eliassen Group

Email Cyber Security Engineer

Rockville, MD · Remote

$70 - $80/hr

Hybrid 3 days onsite / 2 days remote in either Rockville, MD or Tysons Corner, VA Our client seeks ... Lead and support the design, implementation, and ongoing management of security technologies and ...

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How much do remote email chat support jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for remote email chat support in Frederick, MD is $25.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $28.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Email Chat Support position, and why are they important?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a Remote Email Chat Support job?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What are the typical daily responsibilities for a Remote Email Chat Support role?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

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Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Frederick, MD as of July 2026, with employment types broken down into 60% Full Time, 30% Part Time, and 10% Contract. Highlights an 10% In-person, and 90% Remote job distribution, with an average salary of $53,869 per year, or $25.9 per hour.

Email Cyber Security Engineer

Eliassen Group

Rockville, MD • Remote

$70 - $80/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Job description

Description:

Hybrid 3 days onsite / 2 days remote in either Rockville, MD or Tysons Corner, VA

Our client seeks a Security Engineer responsible for designing, implementing, and maintaining controls that protect enterprise systems and data from unauthorized access, modification, or loss. The role requires expertise in cyber security, email platforms, cloud environments, and data protection operations.

We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $70.00 to $80.00/hr. w2

Responsibilities:
  • Operate as a self-motivated security engineer requiring minimal supervision, with strong troubleshooting capabilities across a wide range of information technology systems and security platforms.
  • Develop and maintain custom rules within protection and monitoring tools to meet business and regulatory requirements.
  • Identify risks and vulnerabilities, and design and implement mitigation strategies.
  • Lead and support the design, implementation, and ongoing management of security technologies and services, including acting in project leadership roles when required.
  • Administer enterprise email platforms (Google Workspace Gmail, Secure Email Gateway) to protect against phishing, malware, and data exfiltration.
  • Manage and optimize cloud security controls within AWS environments, including identity and access management (IAM), logging and monitoring, network security, data protection, and configuration security best practices.
  • Support data protection operations, including monitoring, alerting, and incident response.
  • Drive data classification and labeling initiatives and integrate with DLP technologies.
  • Manage and tune DLP policies across multiple channels and platforms.
  • Support compliance initiatives, including audits, assessments, and control documentation.
  • Ensure consistent deployment, configuration, and lifecycle management of security tools and platforms.
Experience Requirements:
  • 6+ years of experience in information security with a focus on engineering or cyber operations.
  • Experience implementing enterprise controls across infrastructure, applications, and cloud environments.
  • Hands-on experience with email platforms (Google Workspace/Gmail, Secure Email Gateways, SMTP, Microsoft Exchange).
  • Hands-on experience with AWS services (IAM, CloudTrail, GuardDuty, Security Hub, configuration management).
  • Hands-on experience with data protection technologies (DLP, classification, labeling).
  • Experience supporting enterprise data classification and labeling rollouts.
  • Strong knowledge of security engineering principles, network and system controls, identity and access management, and security protocols and standards.
Education Requirements:

Bachelor’s degree in Cyber Security, Computer Science, or equivalent technical experience preferred.

Recruitment Transparency Notice
 
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.
 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

 
About Eliassen Group:
 
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
 
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
 
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
 
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About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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