Littleton, MA · Remote
$26 - $27/hr
We're growing our customer support team and looking for a detail-oriented, customer-focused ... Position Summary The Remote Email & Chat Representative will be the primary point of contact for ...
New
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Littleton, MA · Remote
$26 - $27/hr
We're growing our customer support team and looking for a detail-oriented, customer-focused ... Position Summary The Remote Email & Chat Representative will be the primary point of contact for ...
New
Boston, MA · Remote
$17.50 - $23.75/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Boston, MA · Remote
$17.50 - $23.75/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Lowell, MA · Remote
$18.50/hr
... support of a customer with high demands for privacy, confidentiality, precision ... Ensures first call resolution through problem solving and effective call/email/chat handling. Meets ...
Lowell, MA · Remote
$18.50/hr
... support of a customer with high demands for privacy, confidentiality, precision ... Ensures first call resolution through problem solving and effective call/email/chat handling. Meets ...
Everett, MA · Remote
$18.50/hr
... support of a customer with high demands for privacy, confidentiality, precision ... Ensures first call resolution through problem solving and effective call/email/chat handling. Meets ...
Everett, MA · Remote
$18.50/hr
... support of a customer with high demands for privacy, confidentiality, precision ... Ensures first call resolution through problem solving and effective call/email/chat handling. Meets ...
Malden, MA · Remote
$18.50/hr
... support of a customer with high demands for privacy, confidentiality, precision ... Ensures first call resolution through problem solving and effective call/email/chat handling. Meets ...
Malden, MA · Remote
$18.50/hr
... support of a customer with high demands for privacy, confidentiality, precision ... Ensures first call resolution through problem solving and effective call/email/chat handling. Meets ...
Boston, MA · Remote
$18.50/hr
... support of a customer with high demands for privacy, confidentiality, precision ... Ensures first call resolution through problem solving and effective call/email/chat handling. Meets ...
Boston, MA · Remote
$18.50/hr
... support of a customer with high demands for privacy, confidentiality, precision ... Ensures first call resolution through problem solving and effective call/email/chat handling. Meets ...
Lexington, MA · Remote
$18.50/hr
... support of a customer with high demands for privacy, confidentiality, precision ... Ensures first call resolution through problem solving and effective call/email/chat handling. Meets ...
Lexington, MA · Remote
$18.50/hr
... support of a customer with high demands for privacy, confidentiality, precision ... Ensures first call resolution through problem solving and effective call/email/chat handling. Meets ...
Boston, MA · Remote
$65K - $75K/yr
The Customer Service Specialist is responsible for providing exceptional support and service to ... Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
Boston, MA · Remote
$65K - $75K/yr
The Customer Service Specialist is responsible for providing exceptional support and service to ... Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
Wellesley Hills, MA · Remote
$65K/yr
Ensure successful execution of 24x7 multi-channel tech support (phone, email, chat, SMS) and college operator inbound routing. * Lead technical initiatives tailored to institutional goals ...
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Wellesley Hills, MA · Remote
$65K/yr
Ensure successful execution of 24x7 multi-channel tech support (phone, email, chat, SMS) and college operator inbound routing. * Lead technical initiatives tailored to institutional goals ...
Lowell, MA · Remote
$18.50/hr
... support of a customer with high demands for privacy, confidentiality, precision ... Ensures first call resolution through problem solving and effective call/email/chat handling. Meets ...
Lowell, MA · Remote
$18.50/hr
... support of a customer with high demands for privacy, confidentiality, precision ... Ensures first call resolution through problem solving and effective call/email/chat handling. Meets ...
Boston, MA · Remote
$18.50/hr
... support of a customer with high demands for privacy, confidentiality, precision ... Ensures first call resolution through problem solving and effective call/email/chat handling. Meets ...
Boston, MA · Remote
$18.50/hr
... support of a customer with high demands for privacy, confidentiality, precision ... Ensures first call resolution through problem solving and effective call/email/chat handling. Meets ...
Boston, MA · On-site +1
$18.50 - $24.50/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Boston, MA · On-site +1
$18.50 - $24.50/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Boston, MA · On-site +1
$90K - $110K/yr
Support campaign launches by building dedicated landing pages and thank you pages General * Assist ... We are a fully remote team operating across the United States, giving our employees the flexibility ...
Boston, MA · On-site +1
$90K - $110K/yr
Support campaign launches by building dedicated landing pages and thank you pages General * Assist ... We are a fully remote team operating across the United States, giving our employees the flexibility ...
Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...
Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...
Dedham, MA · On-site +1
$80K - $132K/yr
Communicate effectively in email, chat, meetings, and other professional settings. Never forget to ... Support senior team members in client relationship management and contribute to expanding services ...
Dedham, MA · On-site +1
$80K - $132K/yr
Communicate effectively in email, chat, meetings, and other professional settings. Never forget to ... Support senior team members in client relationship management and contribute to expanding services ...
Boston, MA · Remote
$60K - $85K/yr
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...
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Boston, MA · Remote
$60K - $85K/yr
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...
Boston, MA · Remote
$55K - $70K/yr
... email, and digital platforms Ability to manage multiple tasks in a remote setting Customer service ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Boston, MA · Remote
$55K - $70K/yr
... email, and digital platforms Ability to manage multiple tasks in a remote setting Customer service ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Boston, MA · On-site +1
$55K - $70K/yr
... email, and digital platforms Ability to manage multiple tasks in a remote setting Customer service ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Boston, MA · On-site +1
$55K - $70K/yr
... email, and digital platforms Ability to manage multiple tasks in a remote setting Customer service ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Boston, MA · On-site +1
$21/hr
In this role, you handle employee inquiries primarily via phone, chat, and email, using strong ... Experience providing customer service or support, preferably handling inbound calls and chat-based ...
Boston, MA · On-site +1
$21/hr
In this role, you handle employee inquiries primarily via phone, chat, and email, using strong ... Experience providing customer service or support, preferably handling inbound calls and chat-based ...
Immediate Role Overview We are seeking a Junior AI/ML Engineer to support the development of an ... Connect chat interfaces to SQL/enterprise databases and internal APIs * Build and integrate machine ...
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Immediate Role Overview We are seeking a Junior AI/ML Engineer to support the development of an ... Connect chat interfaces to SQL/enterprise databases and internal APIs * Build and integrate machine ...
$15.60 - $18.58
14% of jobs
$20.15 is the 25th percentile. Wages below this are outliers.
$18.58 - $21.56
21% of jobs
$21.56 - $24.54
14% of jobs
The median wage is $24.72 / hr.
$24.54 - $27.52
18% of jobs
$29.55 is the 75th percentile. Wages above this are outliers.
$27.52 - $30.50
12% of jobs
$30.50 - $33.48
6% of jobs
$33.48 - $36.46
4% of jobs
$36.46 - $39.44
3% of jobs
$39.44 - $42.42
3% of jobs
$42.42 - $45.40
3% of jobs
$45.40 - $48.37
1% of jobs
$15
$28
$48
A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.
In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.
To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.
The top searched job categories for Remote Email Chat Support jobs in Brookline, MA are:
Cities near Brookline, MA with the most Remote Email Chat Support job openings:
$26 - $27/hr
Full-time
Medical, Retirement, PTO
Posted yesterday
New
This is a remote position.
111 Sign, Inc. is a printing company specializing in custom signage and print solutions for businesses of all sizes. We're growing our customer support team and looking for a detail-oriented, customer-focused representative to handle inbound email and live chat inquiries — helping customers navigate orders, artwork proofs, printing specs, and shipping timelines.
The Remote Email & Chat Representative will be the primary point of contact for customers reaching out through email and live chat channels. This role requires strong written communication skills, a solid understanding of (or willingness to learn) print production basics, and the ability to multitask across multiple customer conversations in a fast-paced digital environment.
