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Remote Email Chat Support Jobs in Virginia (NOW HIRING)

UHS

REMOTE OTP Counselor

Petersburg, VA · On-site +1

$25 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Facilitate referrals for psychiatric, psychological, and recovery support services * Educate ... The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

ICF

Senior Program Manager (Enterprise Platforms)

Reston, VA · Remote

$120K - $121K/yr

... supporting voice, chat, email, SMS, self-service, and digital engagement channels. The Program ... Job Location Remote work within the United States is authorized. Must support US Eastern time zone ...

UHS

REMOTE OTP Counselor

Petersburg, VA · Remote

$20 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Facilitate referrals for psychiatric, psychological, and recovery support services * Educate ... The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

Liveops

Remote Customer Service Representative

Vienna, VA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Reston, VA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

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All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Virginia

Remote Email Chat Support information

See Virginia salary details

$14

$25

$44

How much do remote email chat support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote email chat support in Virginia is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.12 per hour, depending on experience, location, and employer.

Are remote email chat support jobs legit?

Remote email chat support jobs are legitimate roles in customer service that involve assisting customers via email and chat platforms. However, job seekers should verify the employer's credibility, avoid positions that require upfront payments, and look for clear job descriptions and company information to ensure legitimacy.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

How do you become a remote email chat support?

To become a remote email chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service tools like live chat software or email platforms. Many employers require a high school diploma or equivalent and may prefer previous customer service experience. Training is often provided, and a reliable internet connection is essential for remote work.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the most commonly searched types of Email Chat Support jobs in Virginia?

The most popular types of Email Chat Support jobs in Virginia are:

What are popular job titles related to Remote Email Chat Support jobs in Virginia?

For Remote Email Chat Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in Virginia look for?

The top searched job categories for Remote Email Chat Support jobs in Virginia are:

What cities in Virginia are hiring for Remote Email Chat Support jobs?

Cities in Virginia with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Virginia as of August 2026, with employment types broken down into 90% Full Time, 5% Temporary, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,714 per year, or $25.8 per hour.

Senior Maximo Support Specialist- Remote

ICF International, Inc.

Reston, VA • On-site, Remote

Part-time

Posted 17 days ago

Job description

ICF is seeking a team member for our customer, Bombardier, providing Level 1 Maximo support services. The candidate should have functional familiarity with Maximo applications.
**This role requires working 7am-7pm EDT on Saturday and Sunday
Responsibilities:
Respond to User Requests
  • Handle incoming calls, emails, chats, Teams messages or tickets (as assigned by Bombardier)
  • Log all incidents and service requests accurately in the appropriate systems

Perform Troubleshooting and Resolutions
  • Resolve common issues like inability to complete transactions; providing know-how and resources to enable the user; resolving password issues; account unlocks, resolving software error messages, and basic hardware problems (resolution, printing, bar code reading etc.)
  • Guide users through step-by-step solutions (e.g., redo transactions; restart device, check network; etc.).

Manage Logs and Tickets
  • Create and update logs, FAQs, quick reference documents; knowledge repositories; tickets, document troubleshooting steps, and maintain detailed records for future reference

Escalate as needed
  • Identify when an issue exceeds business support Tier 1 scope and escalate to Tier 2 or Tier 3 with complete documentation in the requisite systems, following defined protocols

Apply best practices
  • Leverage a Tiered Structure: Triage and route issues by complexity to optimize resources
  • Focus on First Contact Resolution (FCR): Aim to resolve as many issues as possible during the first interaction
  • Use Knowledge Bases & Scripts: Standardize responses for common issues to improve speed and consistency
  • Track Metrics: Monitor FCR, response time, and customer satisfaction to drive improvements
  • Continuous Training: Keep Tier 1 agents updated on the latest with system and business processes

Give good Customer Service
  • Maintain professionalism, clear communication, and empathy- this Tier 1 is the "face of Maximo MRO at Bombardier"

Required Skills:
  • 2+ years of experience providing Maximo Level 1 support services

Preferred Skills:
  • 2+ Years Maximo Development/Configuration/Functional use Experience in Facilities Management
  • Experience with Maximo integrations to/from external systems. i.e. SAP and Peoplesoft
  • Experience with custom implementations to the Maximo COTS model
  • Certified Maximo 7 or MAS practitioners
  • Familiarity with adjusting automation scripts in Python or JavaScript
  • Apply industry experience and leading practices to architect, design, develop and implement IBM Maximo solutions to support complex business requirements.
  • As a Maximo Developer, support Analysis, Design, Build, Test, Configuration, and Deployment activities
  • Assist with or lead the business process design activities to drive out the complete application requirements: functional, quality, integration, and security.

Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$119,323.00 - $202,850.00
Nationwide Remote Office (US99)

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