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Remote Email Chat Support Jobs in Vermont (NOW HIRING)

InsCipher

$21 - $26/hr

... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ... Support the Surplus Lines Tax Leadership Team in fulfillment of ad hoc requests, as needed * Adapt ...

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$15

$27

$47

How much do remote email chat support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote email chat support in Vermont is $27.70, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $30.14 per hour, depending on experience, location, and employer.

Are remote email chat support jobs legit?

Remote email chat support jobs are legitimate roles in customer service that involve assisting customers via email and chat platforms. However, job seekers should verify the employer's credibility, avoid positions that require upfront payments, and look for clear job descriptions and company information to ensure legitimacy.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

How do you become a remote email chat support?

To become a remote email chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service tools like live chat software or email platforms. Many employers require a high school diploma or equivalent and may prefer previous customer service experience. Training is often provided, and a reliable internet connection is essential for remote work.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What job categories do people searching Remote Email Chat Support jobs in Vermont look for?

The top searched job categories for Remote Email Chat Support jobs in Vermont are:

What cities in Vermont are hiring for Remote Email Chat Support jobs?

Cities in Vermont with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you

Tax Associate

InsCipher

Remote

$21 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

At InsCipher, our commitment to our customers is what drives us. 

Ours is a culture of innovation and progress. We are a creative team of doers constantly striving to develop value-driven products and services for our customers.

Our ultimate goal is to become the trusted authority and leading partner for state departments of insurance, surplus lines associations, and brokers nationwide. We’re achieving that goal by enhancing every facet of our customers reporting and tax filings through education and innovative, streamlined compliance solutions. 

We’re growing fast and want you to be a part of it! 

We’re looking for a talented, detail-oriented Tax Associate - Remote to join our team. Under the direction of the Filing Services Team Lead this role will be responsible for completing filings, reports, and reconciliations of surplus lines taxes in all states. 

Key Responsibilities 

  • Timely and accurately complete state regulatory surplus lines tax filings 
  • Ensure proper documents are received and reviewed from client submission 
  • Conduct compliance and quality review on documents, state legislation, codes and procedures associated with surplus lines tax filing 
  • Maintain working knowledge of surplus lines tax regulations 
  • Reconcile filings with InsCipher Connect platform and state transaction reports 
  • Assist in directing other team members as needed to maintain compliance with all surplus lines tax filings 
  • Manage multiple priorities in a high-volume position, deliver timely and accurate work products with a focus on customer service, and respond with a sense of urgency as required 
  • Assist with any surplus lines audits, verifying transactions, documents, and filings 
  • Assist with surplus lines calls and accurately and efficiently respond to emails, outlook tasks, and voicemails 
  • Provide technical assistance to InsCipher Connect clients 
  • Coordinate multiple projects, ensuring timely and accurate deliverables and effectively resolve any issues that occur 
  • Effectively build professional, positive working relationships with both clients and all levels of the organization 
  • Independently investigate, research, and resolve issues that may arise during the filing, reconciliation, or payment processes 
  • Properly document all correspondence with the state and client in their applicable location 
  • Support the Surplus Lines Tax Leadership Team in fulfillment of ad hoc requests, as needed 
  • Adapt to and provide feedback on any internal workflow and process changes 
  • Escalate customer, state, or internal issues through proper channels when needed 
  • Required to perform other duties as requested, directed, or assigned 

Requirements and Qualifications 

  • Associate or Bachelor's degree in Accounting, Finance, or related field preferred 
  • 2+ years of accounting, compliance, or insurance related experience 
  • Intermediate skills in Excel or other spreadsheet software 
  • Self-directed and detail-oriented with strong organizational, decision-making, and time management skills 
  • Effectively works independently and as part of a team 
  • Demonstrated willingness to take initiative and act decisively 

Perks 

  • Health, dental, and vision plans 
  • Amazing work-life balance with 4 weeks of Paid Time Off 
  • 10 Paid Company Holidays with 2 floating holidays 
  • 401K Programs with employer match 
  • Personal assistant programs for support in a healthy personal and work life 

Why InsCipher? 

At InsCipher, you'll join a team of disruptors, innovators, and forward-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, you'll have the opportunity to: 

  • Work on cutting-edge projects that are reshaping an industry 
  • Collaborate with a team of passionate, like-minded professionals 
  • Enjoy a culture that values flexibility, innovation, and personal growth 

Compensation Range: $21/hr - $26/hr 

We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.  

If you need accommodation, please let us know during the interview process.

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