We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything ... Manage customer accounts and provide technical support * Application Data Entry * Online chat ...
We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything ... Manage customer accounts and provide technical support * Application Data Entry * Online chat ...
Filtration Sales Specialist
Burlington, VT · Remote
$100K - $130K/yr
The position is remote and is responsible for covering the Northeast US (New England), Quebec and ... Ability to travel - 20 % travel, overnight, within territory or locations * Must have a valid ...
Filtration Sales Specialist
Burlington, VT · Remote
$100K - $130K/yr
The position is remote and is responsible for covering the Northeast US (New England), Quebec and ... Ability to travel - 20 % travel, overnight, within territory or locations * Must have a valid ...
Remote Northeast-50% travel * Quartelry Incentive Pay * Paid time off plus paid holidays * Medical ... Develop compelling value propositions supported by financial impact analysis, feasibility ...
Remote Northeast-50% travel * Quartelry Incentive Pay * Paid time off plus paid holidays * Medical ... Develop compelling value propositions supported by financial impact analysis, feasibility ...
Talent Business Advisor Senior Associate
Burlington, VT · Remote
$59K - $118K/yr
Reporting into the Talent Business Advisor team, this role supports the operational and logistical ... Working knowledge of Chat GPT, Claude, or Copilot * Professional services experience especially in ...
Talent Business Advisor Senior Associate
Burlington, VT · Remote
$59K - $118K/yr
Reporting into the Talent Business Advisor team, this role supports the operational and logistical ... Working knowledge of Chat GPT, Claude, or Copilot * Professional services experience especially in ...
Overnight Remote Chat Support information
What is an overnight remote chat support?
Overnight Remote Chat Support jobs involve assisting customers or clients via online chat platforms during nighttime hours. These roles typically require strong written communication skills, the ability to troubleshoot issues, and a reliable internet connection. Employees work remotely, often from home, addressing customer inquiries, resolving problems, and providing information outside of regular business hours. This schedule is ideal for night owls or those needing flexibility. Some positions may require previous customer service experience, but many companies offer on-the-job training.
What are the key skills and qualifications needed to thrive as an overnight remote chat support agent?
To thrive as an Overnight Remote Chat Support agent, you need strong written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, help desk software (like Zendesk or Intercom), and CRM systems is typically required. Outstanding problem-solving, patience, and the ability to work independently during off-hours are essential soft skills. These abilities ensure timely, accurate support and customer satisfaction, even during non-traditional hours when resources may be limited.
What are some common challenges faced by overnight remote chat support agents, and how can they be managed?
Overnight Remote Chat Support agents often encounter challenges such as handling high volumes of customer inquiries with limited escalation options, managing fatigue due to atypical working hours, and maintaining clear communication despite the absence of face-to-face interaction. To manage these challenges, it's important to develop effective time management skills, take scheduled breaks to stay alert, and utilize internal knowledge bases to resolve issues efficiently. Building strong communication habits and staying connected with team leads or colleagues through digital channels can also help ensure a supportive and productive work environment.
What is the difference between Overnight Remote Chat Support vs Customer Service Representative?
| Aspect | Overnight Remote Chat Support | Customer Service Representative |
|---|---|---|
| Work Hours | Primarily overnight shifts, 100% remote | Daytime or flexible hours, often in-office or remote |
| Work Environment | Remote, online chat platform | In-office or remote, phone and in-person interactions |
| Required Skills | Excellent written communication, problem-solving, tech-savvy | Verbal communication, customer service skills, multitasking |
| Certifications | None typically required, customer service experience preferred | Customer service experience often preferred, sometimes certifications |
Overnight Remote Chat Support focuses on online chat assistance during overnight hours, requiring strong written communication and tech skills. Customer Service Representatives handle a broader range of interactions, including phone and in-person support, often during daytime hours. Both roles serve customer needs but differ mainly in work hours, environment, and communication methods.
What are popular job titles related to Overnight Remote Chat Support jobs in Vermont?
For Overnight Remote Chat Support jobs in Vermont, the most frequently searched job titles are:
What job categories do people searching Overnight Remote Chat Support jobs in Vermont look for?
The top searched job categories for Overnight Remote Chat Support jobs in Vermont are:
- No Experience Customer Support
- Work From Home Customer Service Ups
- Walmart Customer Service Chat Remote
- Remote Working Customer Service
- Temporary Nike Customer Service
- Temporary Aflac Customer Service
- Online Chat Support
- Capital One Remote Customer Service
- Remote Blizzard Customer Support
- Online Answering Service
What cities in Vermont are hiring for Overnight Remote Chat Support jobs?
Cities in Vermont with the most Overnight Remote Chat Support job openings:
Call Center Remote Customer Service Representative
Newport, VT • Remote
$19/hr
Full-time
Medical, Retirement, PTO
Posted 5 days ago
Job description
Description
It's truly an exciting time to be a part of VImo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.
Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
Full-time/Seasonal
· $17.00/hr. plus performance incentives
· $19.00/hr. Spanish Bilingual, plus performance incentives
Requirements
-
18 years of age or older
-
Complete Background check and drug test within 3 days
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Dedicated, private, and secure workspace
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Personal device with functioning camera required for the Training Period
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Committed to full attendance for paid 3-week Training period
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Minimum Internet Speed of 100 mb/s with ethernet
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Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
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NOT compatible with Mobile Internet Service Providers and/or Satellite.
-
NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders
(For example, T-Mobile is not compatible with our internal systems)
Qualifications
Essential Responsibilities
- Inbound/Outbound Calls
- Deliver the highest level of customer service experience consistently
- Manage customer accounts and provide technical support
- Application Data Entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
Qualifications
- Moderate to Advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivated and success-driven
What We Offer
- Paid Training
- Full-Time, Seasonal role
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
Preferred Experience (not required)
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus