Remote Customer Service Manufacturing Jobs in Vermont

Title: Remote Customer Care Specialist I
Pay Rate Range: $23.00 - $25.00/hr. (DOE)
Employment Type: Contract (W2 through Tekberry)
Schedule: Full-time, Monday-Friday, 9:00 AM - 6:00 PM EST
Location: Remote / Work from Home (U.S.-based candidates)
Job Code: 1491506
Job Overview
Tekberry is seeking a Customer Care Specialist I to support our client, a leader in automotive technology and software solutions. This role serves as a frontline customer support representative responsible for assisting customers through inbound calls, support ticketing systems, and other communication channels.
The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to troubleshoot and resolve routine customer issues in a fast-paced support environment. This position requires professionalism, multitasking abilities, and strong attention to detail while working collaboratively with cross-functional teams.
As a Tekberry W2 employee, you will have access to health benefits including medical, dental, vision, and 401(k) options.
Key Responsibilities
Customer Support & Issue Resolution
• Receive and respond to customer requests through inbound call queues and support ticketing systems
• Deliver exceptional customer service while maintaining professionalism and empathy
• Ask questions and actively listen to understand customer concerns and provide effective solutions
• Handle fulfillment, billing, account management, technical, and configuration-related inquiries
Technical Support & Troubleshooting
• Provide Tier 1 support for customer configuration, software, and integration-related issues
• Troubleshoot standard and recurring technical problems using established procedures
• Escalate complex or unresolved issues to senior specialists or internal teams when appropriate
• Assist customers with software usage guidance and issue resolution
Documentation & Process Support
• Document customer interactions, issue status, troubleshooting steps, and resolutions within internal systems
• Track support tickets and maintain accurate customer records
• Apply appropriate security verification procedures when accessing customer information
• Follow established customer care processes, methodologies, and operational procedures
Collaboration & Customer Experience
• Work cross-functionally with product, service delivery, operations, and technical teams
• Follow up with customers to ensure satisfactory issue resolution
• Support customer satisfaction initiatives and continuous improvement efforts
• May assist with one-on-one customer training or onboarding support as needed
Required Qualifications
• High School Diploma or GED required
• Generally less than 2 years of customer service or support experience
• Strong verbal and written communication skills
• Ability to multitask and manage customer interactions in a fast-paced environment
• Basic troubleshooting and problem-solving abilities
• Strong attention to detail and organizational skills
• Ability to work independently while collaborating with internal teams
• Comfortable working full-time Monday-Friday, 9:00 AM - 6:00 PM EST
Preferred Qualifications
• Automotive industry software support experience
• Experience working in contact center or call center operations
• Experience with ticketing systems, customer support tools, or CRM platforms
• Familiarity with troubleshooting software, equipment, or compatibility-related issues
• Experience supporting customers in technical or service-based environments
Work Environment
This is a remote customer support role requiring consistent communication, multitasking, and strong customer interaction skills throughout the workday. Candidates should be comfortable handling inbound calls, navigating support systems, and managing multiple customer issues simultaneously in a structured support environment.
We need hard-working, reliable employees. If you are interested in joining a great team, apply today!
Tekberry is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected category.
Tekberry is a certified Minority Business Enterprise (MBE) and a Disadvantaged Business Enterprise (DBE).
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