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Remote Email Chat Support Jobs in Puerto Rico (NOW HIRING)

LearnLux

Financial Planner, Puerto Rico

San Juan, PR · Remote

$74K - $100K/yr

This role is 100% remote within Puerto Rico and reports to our Global Director of Financial ... Meet and engage with clients remotely over video, chat and email to give guidance on topics like ...

PeopleLift

Recruiter

San Juan, PR · On-site +1

... emails and summaries for client review • Build and maintain strong candidate pipelines for ... process • Support bilingual recruiting efforts in English and Spanish as needed WHAT WE'RE ...

ABB

Service Sales Specialist

Aguadilla, PR · Remote

Remote {#LI-Remote}, this role provides support for the East Coast and will require East Coast ... Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site +1

Supporting more than 14 million people in the US and Puerto Rico, OncoHealth offers digital ... Remote/hybrid experience preferred * A minimum of 2-4 years' administrative experience and/or ...

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site

Supporting more than 14 million people in the US and Puerto Rico, OncoHealth offers digital ... Remote/hybrid experience preferred * A minimum of 2-4 years' administrative experience and/or ...

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site

Supporting more than 14 million people in the US and Puerto Rico, OncoHealth offers digital ... Remote/hybrid experience preferred * A minimum of 2-4 years' administrative experience and/or ...

All JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Puerto Rico

Remote Email Chat Support information

What are the key skills and qualifications needed to thrive in the Remote Email Chat Support position, and why are they important?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a Remote Email Chat Support job?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What are the typical daily responsibilities for a Remote Email Chat Support role?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What job categories do people searching Remote Email Chat Support jobs in Puerto Rico look for? The top searched job categories for Remote Email Chat Support jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote Email Chat Support jobs? Cities in Puerto Rico with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Puerto Rico as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Associate, Remote Network (Chat)

Oriental Bank

Bayamon, PR • On-site, Remote

Full-time

Posted 22 days ago

Job description

The Associate, Remote Network direct support and communication to channels, support the strategies and initiatives to further the adoption of digital channels among customers. Position works on-site based in Bayamon, PR.

MAJOR DUTIES & RESPONSIBILITIES:

  • Deliver proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward customers (internal and external).
  • Refer customers to the digital channel options according to the customers' needs.
  • Support the definition and development of digital channels adoption strategies for existing and new clients.
  • Visit physical channels to provide feedback and communicate defined strategies related to digital channels adoption.
  • Throughout direct observation of clients and customers' conduct, apply gained insights/data to create pitch-perfect digital briefs and customer journeys.
  • Stay up to date on current and future Oriental's digital channels capabilities to provide the most cutting-edge insights and guidance to personnel.
  • Participate in presentations as an expert in the digital channels' arena.
  • Participate in testing process as part of the development of new digital tools.
  • Support the generation of continuous motivation, contests, and different initiatives to achieve results.
  • Support the preparedness of processes, communications, guided, facts sheets or any necessary documentation to serve as tools for branches.
  • Other duties maybe assigned.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Business Administration with major in finance or related field, preferable.
  • Two (2) years' experience in a financial services company or related work of management. Required
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Excellent Knowledge in industry operating policies, procedures and regulations (state and federal).
  • Excellent analytical skills to determine critical issues and areas in need of improvement and the ability to find creative solutions while considering all aspects, departments and individuals affected.
  • Excellent written and verbal communication skills with a demonstrated ability to create processes and procedures and to lead a project and communicate results as well as carry out new policies and procedures.
  • Fully Bilingual - English and Spanish (written and verbal). required.
  • Proficiency in MS Office (Word, Excel, Outlook), reporting systems and other business applications required.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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