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Remote Customer Support Specialist Jobs in Puerto Rico

Capitol Bridge, LLC

Senior Billing Specialist (Remote)

PR · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Excellent customer service skills, positive attitude, attention to detail, accountability to ... Support internal & external audits related to the A/R function and other functions as needed.

Danaher

Field Application Specialist

Caguas, PR · On-site +1

  • Medical

  • Life

  • PTO

... fully remote role . In this role, you will have the opportunity to: - Providing technical and ... You will support both, the sales team and customers in pre-sales and post-sales activities ...

Tetra Tech

Urban Planning Specialist - Ponce, PR

Ponce, PR · On-site +1

$65K - $85K/yr

Support the development of planning tools, templates, guides, and technical resources. * Assist ... This is a remote position with intermittent travel to participate in community meetings or outreach ...

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site +1

Supporting more than 14 million people in the US and Puerto Rico, OncoHealth offers digital ... Remote/hybrid experience preferred * A minimum of 2-4 years' administrative experience and/or ...

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider ... Firstsource specialises in helping customers stay ahead of the curve through transformational ...

LifeLink

Remote Administrator on Call PR

Guaynabo, PR · On-site +1

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing ... level of support and customer service to referring hospitals and organizations. * Maintains ...

RelateCare

$11/hr

We are a multidisciplinary team of nurses, contact management specialists and technologists who ... Remote

RelateCare

$11/hr

  • Retirement

  • PTO

We are a multidisciplinary team of nurses, contact management specialists and technologists who ... Remote

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Remote Customer Support Specialist information

What are the key skills and qualifications needed to thrive as a remote customer support specialist?

To thrive as a Remote Customer Support Specialist, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems like Zendesk or Salesforce is usually required. Strong empathy, patience, and self-motivation are critical soft skills that help in effectively managing customer concerns remotely. These skills and qualities are essential for delivering timely, accurate, and positive customer experiences from a remote environment.

What is a remote customer support specialist?

A Remote Customer Support Specialist is a professional who assists customers with inquiries, issues, or technical problems related to a company's products or services, all while working from a remote location. They use communication channels such as phone, email, chat, or social media to provide timely and effective support. This role requires strong communication skills, problem-solving abilities, and a customer-focused attitude. Remote Customer Support Specialists often work for companies in various industries, helping maintain customer satisfaction and loyalty. They may also document customer interactions and escalate complex issues to higher-level support teams.

What is the difference between Remote Customer Support Specialist vs Remote Technical Support Specialist?

AspectRemote Customer Support SpecialistRemote Technical Support Specialist
Required CredentialsCustomer service skills, basic computer knowledgeTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, online chat, email supportHelp desks, remote troubleshooting platforms
Employer & Industry UsageRetail, telecom, e-commerceIT, software, hardware companies
Common Search & Comparison IntentCustomer service roles, support jobsTechnical support roles, IT support jobs

Remote Customer Support Specialists focus on assisting customers with general inquiries, product issues, and account management, often requiring strong communication skills. Remote Technical Support Specialists handle technical troubleshooting, requiring technical knowledge and certifications. While both roles involve remote work and customer interaction, technical support is more specialized in resolving technical problems.

How does a remote customer support specialist typically collaborate with team members and supervisors while working from home?

Remote Customer Support Specialists often collaborate with their team through digital communication tools such as chat platforms, email, and video calls. Regular team meetings and one-on-one check-ins with supervisors are standard to discuss updates, share feedback, and align on customer issues. Specialists may also participate in virtual training sessions and knowledge-sharing forums to stay updated on product changes and best practices. This collaborative approach helps ensure consistent service quality and provides ample opportunity for peer support and professional development.

What are popular job titles related to Remote Customer Support Specialist jobs in Puerto Rico?

For Remote Customer Support Specialist jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Specialist jobs in Puerto Rico look for?

The top searched job categories for Remote Customer Support Specialist jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Customer Support Specialist jobs?

Cities in Puerto Rico with the most Remote Customer Support Specialist job openings:

Remote Customer Support Specialist jobs near you

Senior Billing Specialist (Remote)

Capitol Bridge, LLC

PR • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Senior Billing Specialist (Remote)

Capitol Bridge is currently seeking a candidate for a full-time Senior Billing Specialist role. This role will be a significant addition to the accounting team with responsibilities for complex government invoicing and accounting practices. Prepare invoices for all types of Government contracts, research and resolve billing discrepancies to ensure invoice accuracy and completeness, work closely with customers, payroll, and contracts departments to resolve any invoicing and collection issues, while collaborating with the Controller and the accounting team on AR Aging, billing, and balance sheet reconciliations. This position requires an individual to thrive and lead in a fast-paced environment where workflows change and move rapidly, forcing you to quickly adapt to new circumstances or juggle multiple daily tasks and deadlines.

Responsibilities:
  • Ownership of the full-cycle invoicing process to ensure timely and accurate customer billings and collections.
  • Work with project staff to ensure that bills go forward as quickly as possible, following up on needed approvals to finalize bills.
  • Review and analyze Job Cost Reports for invoice validation and research discrepancies.
  • Establish procedures, routines, and related documentation regarding billing and contract maintenance.
  • Identify and research invoicing issues, including customer rejections and short paid invoices, and provide guidance and resolution, as appropriate.
  • Assist in managing the collection of customer invoices, including contacting customers to resolve delays in invoices and payment processing.
  • Analyze and reconcile receivables and unapplied receipts monthly and ensure timely resolution.
  • Assists in implementing processes and procedures that will improve efficiency and strengthen internal controls.
  • Excellent customer service skills, positive attitude, attention to detail, accountability to complete work assigned independently with urgency, and the ability to balance multiple tasks.
  • Support internal & external audits related to the A/R function and other functions as needed.
  • Support the Controller and the accounting team with month end activities and other general accounting duties as assigned.
Basic Qualifications:
  • At least 5 years’ Government Contract Billings experience.
  • Must have proven experience ensuring that all allowable costs are invoiced to the customers.
  • At least 3 years of experience in billings on different types of government contracts, such as Time & Materials (T&M), Cost Plus Fixed Fees (CPFF), Cost Plus Award Fees (CPAF), Firm Fixed Price (FFP), Estimate to Complete (ETC)
  • Minimum 5 years’ experience in accounting for a government contractor
  • Minimum 5 years’ experience with Jamis or Unanet  accounting systems.
  • Bachelors’ degree in related field or equivalent work experience
  • Must have proven initiative and ability to multi-task, solve problems, and self-prioritize.


Preferred Qualifications:
  • Ability to handle impromptu requests in a timely manner.
  • Excellent verbal and written communications skills
  • Excellent organizational and time management skills
  • Strong working knowledge of Microsoft Office Suite applications, specifically Excel
  • Flexibility and ability to meet deadlines and perform in a fast-paced collaborative work environment.
Excellent Benefits Plan Includes:

  • Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
  • Company sponsored Life Insurance.
  • 401K Retirement plan.
  • Generous PTO
  • Employee Assistance Program
  • Paid Holidays


Successful candidates will be subject to a background check and/or drug screening.
Reasonable Accommodation:
If you require alternative application or screening methods, don't hesitate to contact us directly to request accommodation. We strive to ensure that all individuals can perform their job duties satisfactorily, and reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the role. Other duties may be assigned as necessary.
EEO Statement:
Capitol Bridge is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Federal Contractor and E-Verify compliant.


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