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Remote Email Chat Support Jobs in Kansas (NOW HIRING)

APR

Employee Benefits Account Manager | Remote

Kansas, KS · Remote

$75K - $90K/yr

Provide support for client enrollments, benefit inquiries, product knowledge, and claims resolution ... All submissions will be kept confidential For consideration, please email your resume directly to ...

Miratech

Amazon Connect Architect

Canada, KY · Remote

$54 - $71.25/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end ...

Miratech

$54 - $71.25/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end ...

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Remote Email Chat Support information

What are the key skills and qualifications needed to thrive in the Remote Email Chat Support position, and why are they important?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a Remote Email Chat Support job?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What are the typical daily responsibilities for a Remote Email Chat Support role?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the most commonly searched types of Email Chat Support jobs in Kansas? The most popular types of Email Chat Support jobs in Kansas are:
What are popular job titles related to Remote Email Chat Support jobs in Kansas? For Remote Email Chat Support jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Remote Email Chat Support jobs in Kansas look for? The top searched job categories for Remote Email Chat Support jobs in Kansas are:
What cities in Kansas are hiring for Remote Email Chat Support jobs? Cities in Kansas with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you
Employee Benefits Account Manager | Remote

Employee Benefits Account Manager | Remote

APR

Kansas, KS • Remote

$75K - $90K/yr

Full-time

Medical, Life

Posted 25 days ago

Job description

Job: Employee Benefits Account Manager | Remote
Salary: $75,000 – $90,000 + Benefits
Location: Wichita, KS

We are seeking an experienced Employee Benefits Account Manager to join a dynamic team in Wichita, KS. This role is ideal for a professional with a proven track record in managing small (2–25 lives) to mid-sized (25–500 lives) group benefits accounts, providing exceptional client service, and collaborating closely with Producers.

Key Responsibilities

  • Manage a book of group benefits clients ranging from 2–500 lives.
  • Attend open enrollment meetings and client meetings with Producers.
  • Assist with marketing, RFP preparation, and implementation of benefit plans.
  • Handle renewals, conduct presentations, and manage day-to-day service needs.
  • Build and maintain strong relationships with carrier representatives and underwriters.
  • Stay current on carrier rating plans, programs, and industry best practices.
  • Provide support for client enrollments, benefit inquiries, product knowledge, and claims resolution.
  • Prepare proposals and assist with sales presentations as needed.
  • Maintain client information across multiple agency management and benefits administration systems.
  • Ensure accurate and timely communication with clients, addressing service requests and resolving issues efficiently.
Qualifications

  • 3–5 years of experience in health insurance and ancillary products.
  • Active Kansas Life & Health Insurance License.
  • Background in an insurance agency, TPA, medical practice, or carrier setting.
  • Experience managing a book of employee benefits business or handling claims/billing issues in a medical practice.
  • Proficiency with Microsoft Office (especially Excel) and familiarity with agency management systems.
  • Strong knowledge of Health Savings Accounts (HSA), Health Reimbursement Accounts (HRA), Flexible Spending Accounts (FSA), COBRA, ERISA, and DOL guidelines.
  • Excellent communication and relationship-building skills.

All submissions will be kept confidential
For consideration, please email your resume directly to: mnugent@aprcareers.com