ZipRecruiter

Log In

2

Remote Email Chat Support Jobs in Colorado (NOW HIRING)

Nexora Talent

Remote Customer Experience Coordinator

Denver, CO · Remote

$18.50 - $24.25/hr

In this role, you will support clients by coordinating services, answering questions, and ensuring ... Respond to client inquiries via phone, email, and online messaging platforms. * Coordinate customer ...

Nexora Talent

Remote Customer Experience Coordinator

Denver, CO · Remote

$18.50 - $24.25/hr

In this role, you will support clients by coordinating services, answering questions, and ensuring ... Respond to client inquiries via phone, email, and online messaging platforms. * Coordinate customer ...

Mountain Region Support

Inpatient Coder II

Centennial, CO · On-site +1

$27.86 - $47.28/hr

Many of our centralized teams offer a remote work option which supports a healthy work-life balance ... Basic knowledge of Microsoft Office applications and emails and troubleshooting computer problems.

ForgeFit

Remote Inside Sales Representative

Westminster, CO · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Conduct virtual consultations with prospects via phone, video, and email * Educate potential ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

ForgeFit

Remote Inside Sales Representative

Aurora, CO · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Conduct virtual consultations with prospects via phone, video, and email * Educate potential ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

ForgeFit

Remote Inside Sales Representative

Denver, CO · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Conduct virtual consultations with prospects via phone, video, and email * Educate potential ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

Humana, Inc.

Bilingual Care Management Support

Rico, CO · On-site +1

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Become a part of our caring community This is a remote position located in Puerto Rico. You must ... The text message may arrive prior to the email. If you prefer to answer via computer or tablet ...

Outreach, Inc.

Account Manager (Remote Work)

Colorado Springs, CO · Remote

$33K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Meaningful work that supports churches and ministries nationwide Supportive, team-oriented culture ... by telephone, chat, and email Work consistently through established pipelines and internal ...

previous page

Showing results 41-60

All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Colorado

Remote Email Chat Support information

Are remote email chat support jobs legit?

Remote email chat support jobs are legitimate roles in customer service that involve assisting customers via email and chat platforms. However, job seekers should verify the employer's credibility, avoid positions that require upfront payments, and look for clear job descriptions and company information to ensure legitimacy.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

How do you become a remote email chat support?

To become a remote email chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service tools like live chat software or email platforms. Many employers require a high school diploma or equivalent and may prefer previous customer service experience. Training is often provided, and a reliable internet connection is essential for remote work.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the most commonly searched types of Email Chat Support jobs in Colorado?

The most popular types of Email Chat Support jobs in Colorado are:

What are popular job titles related to Remote Email Chat Support jobs in Colorado?

For Remote Email Chat Support jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in Colorado look for?

The top searched job categories for Remote Email Chat Support jobs in Colorado are:

What cities in Colorado are hiring for Remote Email Chat Support jobs?

Cities in Colorado with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Colorado as of August 2026, with employment types broken down into 90% Full Time, 5% Temporary, and 5% Contract. Highlights an 100% Remote job distribution.

Customer Care Representative

Society of Cable Telecommunications Engineers Inc.

Louisville, CO • On-site, Remote

$36K - $43K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Innovation at its Best: Join our Forward-Thinking Company
SCTE®, a subsidiary of CableLabs, is shaping the future of connectivity. Through technological leadership and innovation, SCTE has served as the applied science leader for the cable telecommunications industry for more than five decades. As a not-for-profit member organization, SCTE moves member companies forward through continuous training for the workforce of tomorrow and by putting leaders into the conversations that matter.
The Customer Care Representative position resides in the Customer Care department at SCTE. This department supports SCTE's members, learners, and event participants by delivering consistent, high-quality service across all service channels. Our work helps members successfully access programs, certifications, and industry resources while ensuring operational accuracy and reliability.
Why This Role Is Exciting
This position focuses on responding to inquiries, supporting registrations, and maintaining accurate records within internal systems. The role includes case documentation and appropriate escalation to ensure effective and timely resolution. The impact of this work extends beyond individual interactions, contributing to member confidence, data integrity, and the smooth execution of SCTE programs. Consistent service delivery supports organizational objectives related to engagement, retention, and operational excellence.
What You'll Do
  • Respond to customer inquiries via phone, email, and live chat including AI-assisted chat interactions, by monitoring conversations, validating responses, and taking over complex cases with human support.
  • Manage multiple chat conversations simultaneously while maintaining accuracy, professionalism, and empathy for the customer.
  • Assist customers with the following with accuracy:
    • Membership activation process, and use of services
    • Training program registration, including enrollment and access.
    • Inquiries regarding SCTE TechExpo and other national events.
  • Maintain data integrity and ensure key demographic information is accurate and up to date across SCTE record keeping systems.
  • Track and record customer cases in Salesforce, for inquiries initiated through all service channels; escalate questions or issues as appropriate.
  • Troubleshoot customer issues and coordinate escalation when needed.
  • Handle confidential documents and proprietary information with discretion and professionalism.
  • Collaborate respectfully and effectively with internal teams to ensure seamless and consistent service experience across all support channels.
  • Other duties as assigned.

What Is a Must Have
  • 2 to 3 years' experience in a call center or customer service role requiring excellent phone/email manners, etiquette, and communication.
  • Excellent typing, data entry, database maintenance and database troubleshooting skills proficient in Microsoft Office particularly Outlook, Word, and Excel.
  • Demonstrates foundational knowledge of customer service best practices, including timely follow-up, clear communication, documentation accuracy, and appropriate escalation of issues to ensure effective resolution.
  • Demonstrates strong interpersonal skills with the ability to work both independently and in a team environment.
  • Organized, detail-oriented, multi-tasker and problem-solver.
  • Positive attitude and people oriented.
  • High school diploma, general education degree or equivalent.

What Will Set You Apart
  • Experience with Salesforce.
  • Familiarity with AI-enabled customer support tools or interest in learning emerging technologies in customer experience
  • Familiarity with the cable telecommunications industry, or the ability to quickly build industry knowledge, preferred.

At CableLabs You'll Enjoy Comprehensive Compensation and Benefits
Compensation: The salary range is $36,400 - $43,680 This position is eligible for bonus incentive compensation up to 10% of base salary. This position is hourly and eligible for overtime.
Health Benefits: Comprehensive healthcare coverage including medical, dental, vision insurance. Access to flexible spending and health savings accounts with employer HSA contribution.
Retirement Benefits: Competitive 401(k) retirement plan with an employer match up to 6%plus an ADDITIONAL 8% contribution to 401(k) which becomes fully vested after only two years of employment.
Work-Life Balance: Flexible work arrangements, Unlimited PTO, 11 paid holidays, 100% paid family and medical leave.
To learn more and discover additional benefits, read our Employee Benefits Guide.
Working conditions and physical requirements:
This position is fully remote and requires a dedicated home workspace with reliable high-speed internet access. Standard work schedule is 8:30 a.m. - 5:00 p.m. (EST), with flexibility required during peak service periods. The role operates in a fast-paced, metrics-driven environment requiring sustained focus and the ability to manage multiple digital systems and communication channels simultaneously.
This position also requires the following:
  • Prolonged periods of sitting and working at a computer.
  • Frequent use of keyboard and mouse, requiring manual dexterity.
  • Ability to read detailed information on a computer screen for extended periods.
  • Ability to communicate clearly via phone and video conferencing platforms

We understand that the confidence gap and imposter syndrome can make it challenging for exceptional candidates to apply. We encourage you to apply confidently and without hesitation, you may just be the right candidate for this position or similar opportunities.
CableLabs is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are decided on the basis of qualifications, merit, and business need. If you need assistance or accommodation due to a disability, you may contact us at humanresourcesteam@cablelabs.com or 303-661-3307. View our full EEO policy here.

Apply