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Remote Ea Customer Support Jobs in Maple Ridge, BC

Targeted Talent

Customer Success Manager

Coquitlam, BC · Remote

Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

Surrey, BC · Remote

Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

Langley, BC · Remote

Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

Burnaby, BC · Remote

Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

Vancouver, BC · Remote

Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Wing Assistant

GTM Sales

Vancouver, BC · Remote

... support, customer support, sales support, recruiting support, operations support, and other ... Educate prospects who may not have considered remote assistants, virtual assistants, offshore ...

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All JobsEa Customer Support JobsRemote Ea Customer Support JobsRemote Ea Customer Support Jobs in Maple Ridge, BC

Remote Ea Customer Support information

What is the difference between Remote Ea Customer Support vs Remote Executive Assistant?

AspectRemote Ea Customer SupportRemote Executive Assistant
Required CredentialsCustomer service experience, communication skillsAdministrative skills, organizational experience
Work EnvironmentCustomer support platforms, communication toolsScheduling, email management, calendar tools
Employer & Industry UsageCustomer service departments, support centersExecutives, entrepreneurs, corporate offices
Common Search & Comparison IntentCustomer support roles, remote support jobsAdministrative support, executive assistance roles

Remote Ea Customer Support focuses on assisting customers via communication channels, requiring strong communication skills and customer service experience. Remote Executive Assistants handle administrative tasks for executives, emphasizing organizational and scheduling skills. While both roles are remote and require excellent communication, their core responsibilities differ significantly, catering to different employer needs and industry functions.

What are popular job titles related to Remote Ea Customer Support jobs in Maple Ridge, BC? For Remote Ea Customer Support jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Ea Customer Support jobs in Maple Ridge, BC look for? The top searched job categories for Remote Ea Customer Support jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Ea Customer Support jobs? Cities near Maple Ridge, BC with the most Remote Ea Customer Support job openings:
Remote Ea Customer Support jobs near you
Customer Success Manager

Customer Success Manager

Targeted Talent

Coquitlam, BC • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

What you'll do

  • Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
  • Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
  • Advise customers on solution features, configuration options, and system processes and procedures
  • Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications
  • Manage changes to requested solutions, including following the documented change request process for scope and billing management
  • Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
  • Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
  • Provide proactive outreach at all stages of the customer lifecycle
  • Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
  • Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
  • Participate in customer support standby rotations when the regular support team is unavailable
  • Assist, if requested, in the sales process, providing technical sales support
  • Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions

Skills you'll need

  • Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
  • One or more years of experience managing software implementation projects
  • Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
  • Excellent communication and presentation skills
  • Must be personable and enjoy working with people in an entirely customer-facing role
  • Knowledge of project management/delivery methods and tools
  • Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
  • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
  • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
  • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
  • Working knowledge of Scrum and other Agile methodologies
  • Bonus: previous experience with programming, or ability to write simple database queries and scripts
  • Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
  • Experience in the Workforce Management domain preferred
  • Experience with Salesforce (or other CRM) desired
  • Ability to travel (job requires up to 30% travel)
  • Comfortable working as needed in a remote environment with video-conferencing tools

What you'll get

  • Competitive wages
  • ESPO (employee stock option program)
  • Medical/dental vision coverage
  • 401(k)
  • Flexible PTO and 10 paid holidays per year
  • Career advancement opportunities
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About Targeted Talent

Sourced by ZipRecruiter

Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Vancouver, BC, CA

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