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Remote Ea Customer Support Jobs in Decatur, GA (NOW HIRING)

Hello Sunshine Travels

Customer Service Representative

OR · Remote

$15 - $20.50/hr

... remote environment. Key Responsibilities * Provide outstanding customer support while assisting ... assigned advisors * Respond to client inquiries promptly and professionally * Coordinate schedules ...

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All JobsEa Customer Support JobsRemote Ea Customer Support JobsRemote Ea Customer Support Jobs in Decatur, GA

Remote Ea Customer Support information

See Decatur, GA salary details

$5

$37

$60

How much do remote ea customer support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote ea customer support in Decatur, GA is $37.88, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $51.88 per hour, depending on experience, location, and employer.

What is the difference between Remote Ea Customer Support vs Remote Executive Assistant?

AspectRemote Ea Customer SupportRemote Executive Assistant
Required CredentialsCustomer service experience, communication skillsAdministrative skills, organizational experience
Work EnvironmentCustomer support platforms, communication toolsScheduling, email management, calendar tools
Employer & Industry UsageCustomer service departments, support centersExecutives, entrepreneurs, corporate offices
Common Search & Comparison IntentCustomer support roles, remote support jobsAdministrative support, executive assistance roles

Remote Ea Customer Support focuses on assisting customers via communication channels, requiring strong communication skills and customer service experience. Remote Executive Assistants handle administrative tasks for executives, emphasizing organizational and scheduling skills. While both roles are remote and require excellent communication, their core responsibilities differ significantly, catering to different employer needs and industry functions.

What are popular job titles related to Remote Ea Customer Support jobs in Decatur, GA?

For Remote Ea Customer Support jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Remote Ea Customer Support jobs in Decatur, GA look for?

The top searched job categories for Remote Ea Customer Support jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote Ea Customer Support jobs?

Cities near Decatur, GA with the most Remote Ea Customer Support job openings:

Remote Ea Customer Support jobs near you
Infographic showing various Remote Ea Customer Support job openings in Decatur, GA as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $78,799 per year, or $37.9 per hour.

Client Support Specialist (Bilingual, French)

Atlanta, GA • On-site, Remote

Infomedia
Internet and IT • 51 - 200 employees
Learn more about Infomediaexternal

$17.25 - $23.25/hr

Full-time

Re-posted 4 days ago

Job description

We're looking for a Customer Support Specialist to join our growing support team and help customers successfully use our software products. This role is ideal for someone early in their SaaS support career who enjoys building relationships, enabling knowledge, and collaborating across functions to drive long-term customer success. 

You'll support customers using SimplePart, Microcat EPC, Superservice Triage and Menus, and Infodrive, while collaborating with teams in Atlanta and Detroit. This role provides strong exposure to multiple products, hands-on troubleshooting experience, and knowledge enablement responsibilities. 

Responsibilities

  • Act as a trusted partner to customers, understanding their business needs and helping them achieve success with our products
  • Build and maintain relationships with key customer stakeholders to drive adoption, engagement, and satisfaction
  • Serve as a knowledge enablement resource, creating and maintaining guides, training content, and FAQs for both customers and internal teams
  • Collaborate cross-functionally to communicate customer insights, product challenges, and opportunities for improvement
  • Proactively identify patterns or recurring challenges and provide recommendations to improve customer workflows and experience
  • Support initiatives focused on driving customer success outcomes, including retention, adoption, and engagement metrics
  • Monitor and contribute to customer support KPIs, including first response time, resolution time, customer wait time, and ticket volume, ensuring a balance of quality and efficiency
  • Identify opportunities to streamline ticket handling, improve response frameworks, and reduce friction in customer interactions
  • Participate in coaching, mentoring, and team knowledge-sharing to strengthen organizational capabilities 

Required qualifications 

  • 1-3 years of experience in customer support, customer success, or related client-facing roles
  • Ability to work Noon - 8 pm EST
  • Strong communication and relationship-building skills with the ability to guide customers toward success
  • Comfort with learning and explaining complex software tools and processes
  • Interest in knowledge management, process improvement, and customer enablement
  • Written and spoken fluency in English; Canadian French
  • Experience using ticketing or support tools such as Zendesk, Salesforce, or similar platforms 

Nice to have 

  • Experience supporting SaaS or proprietary software platforms
  • Exposure to automotive, dealership, or related industries
  • Experience working in remote or distributed teams, or multilingual/global support environments
  • Familiarity with analytics or reporting to inform customer success initiatives or operational improvement projects 

Apply