Mukilteo, WA · Remote
$18 - $20/hr
Soundview Medical Supply is an established, rapidly growing nationwide DME supplier with our ... This is a remote position but if hired, you will need to conform to the working hours of 8am-5pm ...
Mukilteo, WA · Remote
$18 - $20/hr
Soundview Medical Supply is an established, rapidly growing nationwide DME supplier with our ... This is a remote position but if hired, you will need to conform to the working hours of 8am-5pm ...
$16.20 is the 25th percentile. Wages below this are outliers.
$12.49 - $17.95
37% of jobs
The median wage is $20.48 / hr.
$17.95 - $23.42
28% of jobs
$28.47 is the 75th percentile. Wages above this are outliers.
$23.42 - $28.88
11% of jobs
$28.88 - $34.34
3% of jobs
$34.34 - $39.81
2% of jobs
$39.81 - $45.27
2% of jobs
$45.27 - $50.73
9% of jobs
$50.73 - $56.20
4% of jobs
$56.20 - $61.66
1% of jobs
$61.66 - $67.12
1% of jobs
$67.12 - $72.59
1% of jobs
$12
$29
$72
A Remote DME Coordinator is primarily responsible for processing orders for durable medical equipment, communicating with healthcare providers and insurance companies, and ensuring all necessary documentation is accurate and compliant. Daily tasks typically include verifying patient insurance coverage, obtaining prior authorizations, updating records in management systems, and coordinating deliveries with vendors. You may also assist patients directly with questions about their equipment or insurance coverage. Consistent collaboration with both internal teams and external partners is a key part of the role. This position is often fast-paced and requires strong attention to detail to ensure timely and accurate service for patients.
To thrive as a Remote DME (Durable Medical Equipment) Coordinator, you need a solid understanding of medical terminology, insurance processes, and DME protocols, often supported by experience in healthcare administration or a related certification. Familiarity with electronic health records (EHR), DME management software, and insurance verification systems is essential. Strong organizational skills, clear communication, and attention to detail are key soft skills that help in managing patient needs and collaborating with providers and suppliers. These skills ensure efficient, accurate equipment provision while supporting patient care and compliance with industry regulations.
A Remote DME (Durable Medical Equipment) job involves processing orders, verifying insurance coverage, and assisting patients with medical equipment needs while working from home. Responsibilities may include coordinating with healthcare providers, ensuring compliance with regulations, and providing customer support. This role requires knowledge of medical billing, insurance policies, and durable medical equipment. Strong communication and attention to detail are essential skills.
$18 - $20/hr
Full-time
PTO
Posted 19 days ago
Soundview Medical Supply is an established, rapidly growing nationwide DME supplier with our corporate office based in Seattle. We are currently looking for a full-time Customer Service Representative to add to our growing team. This is a remote position but if hired, you will need to conform to the working hours of 8am-5pm Pacific Time. Our employees are friendly, talented, and system oriented. The company is very team-driven with an emphasis on collaboration. We offer a friendly caring work atmosphere, generous paid vacation policies, and competitive benefits. Check us out at www.soundviewmed.com.
The Customer Service Representative supports our customers by resolving concerns as well as answering questions, providing information about products and services, taking orders, and processing returns. They are responsible for providing exceptional customer service to our customers by applying in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service and sales department.
Pay range: $18-20/hr | Remote
Specific job responsibilities include but are not limited to:Answering and facilitating upwards of 50-60 calls a day.
Providing timely and accurate information to incoming customers regarding order status and questions about products.
Processing customer orders including new orders and changes or returns to existing ones while following established department policies and procedures.
Working closely with the billing department to resolve disputed credit items.
Engaging in phone-based verbal communication, as well as written and electronic contact.
Meeting and maintaining strict company deadlines.
Adhering to Medicare and Medicaid guidelines.
Providing timely feedback to the company regarding service failures or customer concerns.
Collaborating with the sales team to meet and exceed customer service expectations.
Assisting with the maintaining and monitoring of electronic data for established customers.
Monitoring production of order schedules and expediting deliveries per customer requests.
Operating inventory control software, word processing and spreadsheet applications.
Gathering additional customer information as necessary to resolve customer disputes.
Maintaining detailed files for documentation.
Drafting letters and quotes for customers.
Qualifications:Must be available to work 8am to 5pm PST.
3 years previous experience in elevated Customer Service.
DME/Drop Ship experience highly preferred.
Brightree experience highly preferred.
Must have knowledge of Microsoft Office Suite and be proficient at navigating web-based applications.
Minimum high school diploma or equivalent.
Must have high attention to detail.
Must be dependable and adaptable.
Sourced by ZipRecruiter
Health care and social assistance
1 - 10 Employees
Seattle, WA, US
2002