Remote Dispute Analyst Jobs in Chicago, IL (NOW HIRING)

Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world's largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems.
What sets Eightfold apart is not just the technology & our mission, but the team behind it. We are a deeply technical, execution-driven organization that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together - in person and across functions - to build systems that scale in the real world. If you're excited to work on hard problems, move with urgency, raise the bar every day, and help build agentic systems that transform how the world works, Eightfold is the place to do it.
We are looking for a stellar Procurement Analyst to join our small, but mighty team. This person will be a self starter who brings a strong knowledge of procurement practices and understanding of the full end to end sourcing process. Are you excited to help build a world class procurement organization? Do you have excellence influencing skills? If so, we would like to hear from you!
About the Role
This position will be remote and reporting to a Manager in the US and will be primarily responsible for supporting the procure-to-pay (P2P) process across multiple business functions. This person will work closely and cross-functionally with teams such as legal, accounts payable, and compliance and will play a pivotal role in driving the transformation of procurement at Eightfold. They will also work closely with internal stakeholders to influence buying decisions across the organization.
Responsibilities
Contract & Vendor Management

• Manage the end-to-end contract lifecycle for SaaS, services, and technology vendors - including intake, review and evaluation, contract execution, and renewal tracking
• Track renewal calendars and proactively support stakeholders in advance of critical contract dates; prepare renewal recommendations and advisement summaries
• Maintain the vendor contract repository and ensure key dates (auto-renewal windows, notice periods, termination rights) are proactively surfaced to stakeholders and cross-functional teams
• Coordinate new vendor onboarding and offboarding process - collect W-9s, insurance certificates, security questionnaires, banking details, data deletion and other various requirements
• Assist in developing and maintaining vendor risk assessments, supporting security and compliance reviews
• Draft routine vendor correspondence including Change Order requests, renewal confirmations, and formal notice letters; escalate non-standard terms to Legal

Procure-to-Pay (P2P) Systems & Process

• Develop and document procurement policies, SOPs, and intake workflows to create consistent, repeatable processes across the organization
• Support and manage the development and operationalization of a procurement center of excellence to standardize best practices and improve operational governance
• Partner with Finance on PO creation, invoice matching, and accruals; identify and resolve process bottlenecks between procurement and AP
• Support the evaluation and implementation of procurement tooling improvements as the function matures
• Build and maintain procurement reporting dashboards covering spend, vendor counts, contract coverage, and cycle times

Cross-Functional Collaboration & Stakeholder Support

• Serve as a primary point of contact for internal business partners who submit purchase requests
• Guide stakeholders through procurement intake processes, helping them scope requirements and gather vendor documentation
• Work closely with Legal on contract redlines, approval routing, and signature workflows
• Support sourcing events (RFIs, RFPs) across categories (as needed)

Billing, Invoice & Dispute Resolution

• Serve as the primary owner of vendor invoice disputes: receive, triage, and track all billing discrepancies flagged by Accounts Payable, Finance, or other business stakeholders
• Investigate billing variances by, identifying contract details from, fee structure, quantities, applicable pricing terms, and comparing against the invoiced amount line by line
• Communicate directly with vendor billing contacts to dispute overcharges, incorrect seat counts, misapplied credit, invoices billed outside contracted rates, and other billing variances

Qualifications

• Bachelor's degree; preferred in Business, Supply Chain Management, or a related field.
• Hands-on experience with at least one P2P or procurement platform (e.g., Coupa, Zip, Ironclad, SAP Ariba, or similar)
• 2-4 years of experience in procurement, vendor management, or a related operations or finance role
• Have a high degree of detail orientation, time management, and comfortable interacting with vendors
• Experience working within a global company in or outside of the US
• Knowledge of sourcing strategies, and vendor relationship management related to indirect categories.
• Experience supporting a procurement function build-out or operating in a lean, early-stage procurement environment
• Familiarity with contract redlining basics and working alongside Legal on vendor agreements
• Comprehension to negotiate contract terms, including spotting out tactical, but essential commercial terms.
• Strong relationship-management skills and ability to communicate effectively and influence internal business partners and vendors.
• Strong negotiation, communication, and project management skills.

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.
Hybrid Work @ Eightfold: At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution.
Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams.
Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.
Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.
Please note that this role is only available in our designated hub locations: Greater Chicago, IL and Greater Atlanta, GA.
*The base salary range below is provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for bonuses and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zone is determined by location.
Zone B: Base Salary Range: $60,000 to $85,000
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