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Remote Disaster Case Management Jobs in Michigan

CoventBridge Group

Desktop Investigator

Grand Rapids, MI · On-site +1

$18/hr

... Remote Full-Time / Hourly Uncover the Story Behind Every Claim At CoventBridge Group, every case ... the case management system. Every case presents a new challenge - and your work will directly ...

CoventBridge Group

Desktop Investigator

Grand Rapids, MI · Remote

$18/hr

... Remote Full-Time / Hourly Uncover the Story Behind Every Claim At CoventBridge Group, every case ... the case management system. Every case presents a new challenge -- and your work will directly ...

CoventBridge Group

Desktop Investigator

Grand Rapids, MI · Remote

$18/hr

Overview Desktop Investigator - Remote Full-Time / Hourly Uncover the Story Behind Every Claim At ... Maintain organized, up-to-date records within the case management system. Every case presents a new ...

Optimal Inc.

EV Charging Specialist

Warren, MI · Remote

... remote diagnosis & troubleshooting Provide resolution guidance for site visits to other parties Ensure high customer satisfaction during issue resolution Case Management Create/update cases in ...

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Remote Disaster Case Management information

What is the difference between Remote Disaster Case Management vs Remote Emergency Social Services Coordinator?

AspectRemote Disaster Case ManagementRemote Emergency Social Services Coordinator
Required CredentialsCase management certification, social work degree often preferredSocial work or counseling background, certifications may vary
Work EnvironmentRemote, often during disaster response periodsRemote, during emergency response and community outreach
Employer & Industry UsageNonprofits, government agencies, disaster relief organizationsGovernment agencies, nonprofits, emergency response teams
Search & Comparison IntentUnderstanding roles in disaster recovery, case management tasksCoordination of emergency services, community support roles

Remote Disaster Case Management involves coordinating services for disaster-affected individuals, focusing on recovery and resource allocation. Remote Emergency Social Services Coordinators handle community outreach and emergency support, often during crises. While both roles require social work skills and operate remotely, their focus areas and employer types differ slightly, making this comparison useful for those exploring careers in disaster and emergency response.

What are the main challenges faced by remote disaster case managers, and how can they effectively overcome them?

Remote disaster case managers often encounter challenges such as building rapport with clients virtually, coordinating resources across different agencies, and managing high caseloads following major disasters. To overcome these, it's important to develop strong communication skills, utilize digital tools for case tracking, and establish clear protocols for collaboration with local partners. Regular virtual check-ins with clients and team members can also help maintain engagement and ensure timely support.

What are the key skills and qualifications needed to thrive as a Remote Disaster Case Manager, and why are they important?

To thrive as a Remote Disaster Case Manager, you need a background in social work, emergency management, or a related field, along with experience in case management and crisis intervention. Familiarity with case management software, virtual communication platforms, and knowledge of FEMA or relevant certifications are typically required. Strong organizational skills, empathy, and effective communication are crucial for building trust and coordinating resources with clients remotely. These abilities ensure timely, compassionate support for disaster survivors and efficient allocation of recovery resources in high-pressure situations.

What is remote disaster case management?

Remote disaster case management is a service where professionals help individuals and families recover from disasters by assessing their needs, developing recovery plans, and connecting them with resources, all through virtual communication methods such as phone calls, email, or video conferencing. This approach allows case managers to provide support and guidance without being physically present, making it possible to assist people in various locations efficiently. The focus is on helping clients navigate complex recovery processes, access assistance, and achieve long-term stability after a disaster. Remote case management is especially valuable when on-site visits are not possible due to safety concerns or logistical limitations.
What are popular job titles related to Remote Disaster Case Management jobs in Michigan? For Remote Disaster Case Management jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Disaster Case Management jobs in Michigan look for? The top searched job categories for Remote Disaster Case Management jobs in Michigan are:
What cities in Michigan are hiring for Remote Disaster Case Management jobs? Cities in Michigan with the most Remote Disaster Case Management job openings:
Remote Disaster Case Management jobs near you
Infographic showing various Remote Disaster Case Management job openings in Michigan as of June 2026, with employment types broken down into 61% Full Time, 16% Part Time, and 23% Contract. Highlights an 100% Remote job distribution.
(REMOTE) Agent, Colleague Support, HRSS - Tier I Contact Center

(REMOTE) Agent, Colleague Support, HRSS - Tier I Contact Center

Trinity Health

Livonia, MI • On-site, Remote

$17.50 - $23.50/hr

Full-time

Posted 27 days ago

Trinity Health rating

6.5

Company rating: 6.5 out of 10

Based on 349 frontline employees who took The Breakroom Quiz

593rd of 872 rated healthcare providers

Job description

Employment Type:
Full timeShift:
Description:
Provides administrative service, support, navigation & / or solutions, in accordance with level of experience, education & established policies & procedures. Performs clerical functions including customer service (all communication methods), data entry, maintenance & organization of records. Supports key customers (e.g., management, colleagues, patients, vendors) in exceeding their expectations. Demonstrates the ability to deliver personalized care & service unique to the key customer's expectations / needs.
* Position is fully remote based.
Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
Work Focus:
Provides administrative support services & engages in activities that enhance or improve coordination, preparation & flow of the department processes & core work. Plans & organizes workflow & prioritizing customer needs.
Develop, implement & maintain job-related records. Maintains procedural standards as appropriate for role.
Process Focus:
Utilizes multiple system applications for data collection & management.
Knows, understands & incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience.
Communication:
Employs effective & respectful written, verbal & nonverbal communications;
Develops an environment of mutual confidence & trust through collaborative relationships;
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts.
Environment:
Performs work in a caring, collaborative & safe manner.
Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Accountable for continuous self-development & supporting the growth of others.
Self-monitors & initiates corrections & / or seeks assistance or guidance when needed.
Embraces new ideas & cultural differences.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Functional Role (not inclusive of titles or advancement career progression)
Delivering the Colleague Experience
  • Deliver an exceptional colleague experience through high-quality, reverent, courteous, and empathetic service, reflecting our commitment to the ICARE values and ensuring colleagues feel genuinely valued and respected through phone interactions (Cisco system) and case management (Workday).
  • Promote Tier 0 self-service by educating colleagues on available tools and resources.
  • Accurately document all colleague interactions and resolutions in case management system, ensuring completeness, clarity and compliance with audit standards.
  • Identify the root cause of colleague issues and maintain a solution-oriented mindset approach.
  • Strive for first contact resolution wherever possible, while maintaining service level agreement (SLA) standards.
  • Respond to HR inquiries related to benefits, payroll, leave administration, HRIS systems, and policy interpretation with accurate and complete information using knowledge of HRIS processes and understanding of downstream impact of transactions to benefits, pay and other areas.
  • Serve as the primary resource for HR processes and systems within an assigned Pod (service team), maintaining up-to-date knowledge and documentation for supported ministries.
  • Meet or exceed performance metrics, including quality scorecard ratings and phone availability standards.
  • Demonstrate strong attention to detail and a commitment to customer excellence by building rapport and trust with colleagues.
  • Efficiently use available resources to provide accurate and complete information to colleagues.
  • Must be able to travel to the various Trinity Health sites 25% as needed.

Continuous Learning and Process Improvement
  • Support HRIS transaction processing and assist with training and documentation of new or updated processes.
  • Identify opportunities for process enhancements and contribute to the development and implementation of improvements.
  • Contribute to documentation and training of new processes and support system enhancements.
  • As proficiency increases, independently manage more complex cases, mentor peers, contribute to process improvements, contribute to continuous improvement efforts and support cross-Pod (service team) consistency and escalation resolution.
  • Participate in special projects and organizational initiatives, including annual open enrollment, dependent verification, and compliance campaigns.
  • Engage in ongoing learning and development to stay current with HR policies, systems, and best practices.

Minimum Qualifications
  • Associate's degree or equivalent experience
  • Minimum 1+ years of progressive experience in a high-volume contact center or customer service role
  • Demonstrated proficiency in Workday, UKG, Cisco, or similar HRIS and Contact Center systems

Additional Qualifications (nice to have)
  • Experience in HR Shared Services environment, benefits, payroll, leave administration, HRIS systems and talent acquisition
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • HR Certification from an accredited certified body

Physical & Mental Requirements & Working Conditions (General Summary)
Direct Healthcare Services / Indirect Healthcare / Support Services:
  • Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional
  • Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional
  • Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional
  • Exposure to interruptions, shifting priorities & stressful situations. Frequent
  • Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Frequent
  • Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Frequent
  • Perform manual dexterity activities & / or grasping / handling. Frequent
  • Ability to climb, kneel, crouch & / or operate foot controls. Occasional
  • Use a computer / other technology. Frequent
  • Sit with the ability to vary / adjust physical position or activity. Frequent
  • Maintain a safe working environment & use available personal protective equipment (PPE). Continuous
  • Comply with applicable Code of Conduct, policies, procedures & guidelines. Continuous
  • Ability to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services:
  • Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent
  • Lift a maximum of 30 pounds unassisted. Occasional
  • Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Occasional
  • Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
  • Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Continuous
  • Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional

Indirect Healthcare / Support Services:
  • Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent
  • Lift a maximum of 30 pounds unassisted. Occasional
  • Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional
  • Encounter a clinical / patient facing / hands on interactive work environment. Occasional
  • Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
  • Work outdoors with variable external environmental conditions. Occasional

Hourly pay ranges: $21.52 - $32.28
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What Trinity Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

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