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Remote Disability Services Coordinator Jobs in Puerto Rico

ICF

Project Manager - (Puerto Rico)

San Juan, PR · On-site +1

... remote work anywhere within the U.S. We will not provide relocation to Puerto Rico for this role ... Join our growing GIS team and build innovative tools and services that address complex issues at ...

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Remote Disability Services Coordinator information

What is a remote disability services coordinator?

A Remote Disability Services Coordinator is a professional who works remotely to support individuals with disabilities, ensuring they receive appropriate accommodations and services. Their responsibilities often include coordinating resources, facilitating communication between clients and service providers, and ensuring compliance with legal standards. They may work for educational institutions, government agencies, or private organizations. By working remotely, they can assist clients in various locations, using technology to manage cases and provide support. Their goal is to help remove barriers and promote equal access to opportunities for people with disabilities.

What are the key skills and qualifications needed to thrive as a remote disability services coordinator?

To thrive as a Remote Disability Services Coordinator, you need a strong understanding of disability laws (like ADA), case management, and accommodation processes, often supported by a degree in social work, counseling, or a related field. Familiarity with accessibility software, case management systems, and virtual communication platforms is typically required. Outstanding organizational skills, empathy, and effective virtual communication set top performers apart in this role. These competencies ensure that individuals with disabilities receive timely, compliant, and supportive services in a remote environment.

How does a remote disability services coordinator effectively collaborate with on-site staff and support clients from a distance?

As a Remote Disability Services Coordinator, you will regularly engage with on-site staff, clients, and external providers through video calls, emails, and collaborative platforms. Successful coordinators establish clear communication channels and scheduled check-ins to ensure client needs are met and services are properly coordinated. While you may not be physically present, strong organizational skills and proactive outreach are essential for addressing challenges, monitoring progress, and maintaining compliance with regulations. You'll also use case management software to track documentation and maintain continuity of care.

What is the difference between Remote Disability Services Coordinator vs Remote Rehabilitation Specialist?

AspectRemote Disability Services CoordinatorRemote Rehabilitation Specialist
Required CredentialsDisability-related certifications, case management experienceRehabilitation counseling certifications, licensure
Work EnvironmentRemote, healthcare or social services settingsRemote, healthcare or therapy settings
Employer & Industry UsageNonprofits, government agencies, healthcare providersHealthcare providers, therapy clinics, insurance companies
Common Search & ComparisonYesYes

The Remote Disability Services Coordinator and Remote Rehabilitation Specialist roles share similarities in working remotely within healthcare and social services, often requiring related certifications. However, the Coordinator focuses on managing disability accommodations and support plans, while the Rehabilitation Specialist emphasizes therapy and rehabilitation plans. Both roles serve similar industries but differ in specific responsibilities and certifications.

What are popular job titles related to Remote Disability Services Coordinator jobs in Puerto Rico?

For Remote Disability Services Coordinator jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote Disability Services Coordinator jobs in Puerto Rico look for?

The top searched job categories for Remote Disability Services Coordinator jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Disability Services Coordinator jobs?

Cities in Puerto Rico with the most Remote Disability Services Coordinator job openings:

Remote Disability Services Coordinator jobs near you
Infographic showing various Remote Disability Services Coordinator job openings in Puerto Rico as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% Remote job distribution.

Associate, Team Lead, Retail Channels (ATL)

Oriental Bank

Bayamon, PR • Remote

$15.25 - $17/hr

Full-time

Posted 7 days ago

Job description

The Associate, Team Lead, Retail Channels (ATL), contributes to the overall success of the Remote Channels area by providing thorough support ensuring efficiency and customer satisfaction. The ATL partners closely with the Advisors (Supervisors) and Associates, and works on-site in Minillas (Bayamon, PR)

MAJOR DUTIES AND RESPONSIBILITIES:

  • Observe and monitor customer traffic to ensure high quality services while meeting Service Level Agreements (SLA).
  • Helps and support the Advisor and Associates with operational issues for an agile service execution and case resolution.
  • Clarify operational, technical, or service doubts to agents in order to comply with first contact resolution objective and metrics.
  • Provides orientation and thorough advise on efficient quality processes.
  • Just in time feedback to Associates tied to call management such as identity validation, SHINE, customer issue / problem resolution, among others.
  • Coordinate and oversee Remote Channels Associate schedule, attendance, peak time availability, adherence and appropriate time and attendance matters.
  • Maintains focus on solutions through our digital channels and promote sales referrals as required.
  • Managers outbound/inbound calls providing superior customer service.
  • May assist with job shadowing and other Remote Channels people needs.
  • Oversees and supports queues and call traffic including KPIs and established service levels.
  • Other duties may be assigned.

EDUCATION AND EXPERIENCE:

  • Associate degree or technical certificate required. Business Administration major, or related field, preferred.
  • Two (2) years of customer service / call center environment experience required.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Demonstrated ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions.
  • Excellent communication skills and the ability to work collaboratively and effectively with diverse staff, colleagues, and clients.
  • Proficiency in MS Office (Word, Excel, Outlook), reporting systems required. Knowledge of existing business applications (Horizon, Metavante, AWS Connect, etc) highly preferred.
  • Fully Bilingual - English and Spanish (written and verbal) required.
  • Flexibility to work through existing shifts in the Remote Channels and availability to adapt to operational needs.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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