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Remote Director Patient Experience Jobs in Silver Spring, MD

Inova

Sr. HR Analytics Analyst

Fairfax, VA · On-site +1

$90K - $119K/yr

Experience: 6 years of direct experience in data analytics; Prior SQL querying expertise and reporting writing skills * This position is eligible for remote work for candidates residing in the ...

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All JobsPatient Experience JobsRemote Director Patient Experience JobsRemote Director Patient Experience Jobs in Silver Spring, MD

Remote Director Patient Experience information

See Silver Spring, MD salary details

$34.6K

$125.3K

$179.9K

How much do remote director patient experience jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote director patient experience in Silver Spring, MD is $125,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,400.00 and $150,900.00 per year, depending on experience, location, and employer.

What does a remote director patient experience do?

A Remote Director of Patient Experience oversees strategies and initiatives to enhance patient satisfaction and care quality, often working from a remote location. They analyze patient feedback, develop training programs for staff, and implement policies to improve the overall patient journey. This role collaborates with various departments to ensure healthcare services are patient-centered, compliant with regulations, and aligned with organizational goals. They also monitor key performance indicators and lead efforts to resolve patient concerns or complaints.

What are the key skills and qualifications needed to thrive as a remote director patient experience?

To excel as a Remote Director Patient Experience, you need expertise in healthcare administration, patient satisfaction strategies, and a background in nursing or health management, often supported by a relevant bachelor's or master's degree. Familiarity with patient feedback platforms, CRM systems, and quality improvement methodologies like Lean or Six Sigma is highly valued. Outstanding leadership, emotional intelligence, and the ability to communicate effectively across virtual teams are essential soft skills. These competencies are crucial to drive patient-centered initiatives, ensure high-quality experiences, and lead organizational change in a remote healthcare environment.

How does a remote director patient experience effectively lead and collaborate with multidisciplinary teams across different locations?

As a Remote Director of Patient Experience, you will regularly coordinate with diverse teams such as clinical staff, administrative personnel, and IT specialists, often spread across multiple sites. Effective communication is key, using virtual meeting platforms, collaborative tools, and regular check-ins to maintain alignment on patient experience initiatives. You'll set clear goals, monitor progress through data analytics, and foster a culture of empathy and excellence remotely. Building strong relationships and providing guidance despite the distance is both a challenge and a rewarding aspect of this role.

What is the difference between Remote Director Patient Experience vs Remote Patient Experience Manager?

AspectRemote Director Patient ExperienceRemote Patient Experience Manager
CredentialsBachelor's degree, healthcare or patient experience certificationsBachelor's degree, healthcare or patient experience certifications
Work EnvironmentStrategic leadership, overseeing patient experience initiativesOperational management, implementing patient experience programs
Employer & Industry UsageHospitals, healthcare systems, healthcare organizationsHospitals, clinics, healthcare providers
Search & Comparison IntentHigh-level leadership roles in patient experienceOperational roles focused on patient experience management

The Remote Director Patient Experience typically holds a strategic leadership role, overseeing overall patient experience initiatives, while the Remote Patient Experience Manager focuses on implementing and managing specific programs. Both roles require healthcare knowledge and certifications, but the director role involves higher-level decision-making and strategy development.

What are popular job titles related to Remote Director Patient Experience jobs in Silver Spring, MD?

For Remote Director Patient Experience jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote Director Patient Experience jobs in Silver Spring, MD look for?

The top searched job categories for Remote Director Patient Experience jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Director Patient Experience jobs?

Cities near Silver Spring, MD with the most Remote Director Patient Experience job openings:

Remote Director Patient Experience jobs near you

Director of Quality Assurance - REMOTE

i4 Search Group Healthcare

Baltimore, MD • Remote

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Job Description: Director of Quality Assurance


Location: Remote (U.S.-Based) - Any Location

Employment Type: Full-Time


Position Summary

We are seeking an experienced and detail-oriented Director of Quality Assurance to lead regulatory operations supporting clinical research activities. This role will oversee a team of Clinical Research Coordinators (CRCs) and regulatory staff while ensuring compliance with federal regulations, sponsor requirements, institutional policies, and Good Clinical Practice (GCP) guidelines.

The Regulatory Affairs Supervisor will serve as a key liaison between investigators, sponsors, contract research organizations (CROs), and regulatory agencies to support the successful execution of clinical trials from study startup through closeout.


Key Responsibilities

Regulatory Leadership & Oversight

  • Supervise and mentor regulatory coordinators and Clinical Research Coordinators (CRCs).
  • Ensure compliance with FDA regulations, ICH-GCP guidelines, HIPAA requirements, and institutional policies.
  • Oversee preparation, submission, and maintenance of regulatory documents for clinical trials.
  • Manage regulatory activities throughout the study lifecycle, including startup, amendments, continuing reviews, reportable events, and study closeout.
  • Maintain regulatory binders, essential documents, and study files to ensure audit readiness.


Clinical Trial Management Support

  • Collaborate with Principal Investigators, study teams, sponsors, and CROs to facilitate regulatory compliance and study execution.
  • Review study protocols, informed consent documents, investigator brochures, and sponsor communications.
  • Support site initiation, monitoring, audit, and closeout activities.
  • Track regulatory milestones and ensure timely submissions and approvals.


Team Supervision

  • Provide leadership, training, onboarding, and performance management for CRCs and regulatory personnel.
  • Establish workload priorities and ensure timely completion of regulatory deliverables.
  • Develop standard operating procedures (SOPs) and best practices to improve operational efficiency.
  • Foster a culture of quality, accountability, and continuous improvement.


Quality & Compliance

  • Conduct internal audits and quality reviews of study documentation.
  • Identify compliance risks and implement corrective and preventive actions (CAPAs).
  • Serve as a regulatory subject matter expert during sponsor audits, FDA inspections, and institutional reviews.
  • Monitor regulatory changes and communicate updates to research staff.


Required Qualifications

  • Bachelor's degree in Life Sciences, Healthcare Administration, Public Health, Nursing, Pharmacy, or related field.
  • 5+ years of experience supporting clinical research and regulatory affairs.
  • 2+ years of supervisory or team leadership experience.
  • Strong knowledge of:
  • FDA regulations
  • ICH-GCP guidelines
  • Human Subjects Protection requirements
  • IRB processes
  • Clinical trial operations
  • Experience managing regulatory submissions for multiple clinical studies.
  • Excellent organizational, communication, and project management skills.


Preferred Qualifications

  • Certified Clinical Research Professional (CCRP), Certified Clinical Research Coordinator (CCRC), or equivalent certification.
  • Experience with oncology, device, pharmaceutical, or multisite clinical trials.
  • Familiarity with CTMS, eRegulatory systems, and electronic document management platforms.
  • Experience supporting FDA inspections and sponsor audits.


Benefits

  • Fully remote work environment
  • Competitive salary
  • Medical, dental, and vision insurance
  • Paid time off and holidays
  • 401(k) with company match
  • Professional development opportunities
  • Career growth within a collaborative research organization


Ideal Candidate:

The ideal candidate is a proactive regulatory professional with strong clinical research experience who enjoys leading teams, ensuring compliance, and supporting high-quality clinical trial execution in a fast-paced remote environment.