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Remote Director Patient Experience Jobs in Silver Spring, MD

Harris

(Remote) Director of Product

Washington, DC · Remote

$263K - $276K/yr

Experience building or maturing a Product operating model in a scaling organization. * Strong ... Direct experience in the utilities industry. Familiarity with utility operations, regulatory ...

Harris

(Remote) Director of Product

Washington, DC · Remote

$263K - $276K/yr

Experience building or maturing a Product operating model in a scaling organization. * Strong ... Direct experience in the utilities industry. Familiarity with utility operations, regulatory ...

Inova Primary Care

Patient Service Representative

Fairfax, VA · Remote

$18 - $22.75/hr

... remote full-time roles, day shift with varying hours from 7:30 a.m. - 5:30 p.m. Monday - Friday. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.

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All JobsPatient Experience JobsRemote Director Patient Experience JobsRemote Director Patient Experience Jobs in Silver Spring, MD

Remote Director Patient Experience information

See Silver Spring, MD salary details

$34.6K

$125.3K

$179.9K

How much do remote director patient experience jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote director patient experience in Silver Spring, MD is $125,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,400.00 and $150,900.00 per year, depending on experience, location, and employer.

What does a remote director patient experience do?

A Remote Director of Patient Experience oversees strategies and initiatives to enhance patient satisfaction and care quality, often working from a remote location. They analyze patient feedback, develop training programs for staff, and implement policies to improve the overall patient journey. This role collaborates with various departments to ensure healthcare services are patient-centered, compliant with regulations, and aligned with organizational goals. They also monitor key performance indicators and lead efforts to resolve patient concerns or complaints.

What are the key skills and qualifications needed to thrive as a remote director patient experience?

To excel as a Remote Director Patient Experience, you need expertise in healthcare administration, patient satisfaction strategies, and a background in nursing or health management, often supported by a relevant bachelor's or master's degree. Familiarity with patient feedback platforms, CRM systems, and quality improvement methodologies like Lean or Six Sigma is highly valued. Outstanding leadership, emotional intelligence, and the ability to communicate effectively across virtual teams are essential soft skills. These competencies are crucial to drive patient-centered initiatives, ensure high-quality experiences, and lead organizational change in a remote healthcare environment.

How does a remote director patient experience effectively lead and collaborate with multidisciplinary teams across different locations?

As a Remote Director of Patient Experience, you will regularly coordinate with diverse teams such as clinical staff, administrative personnel, and IT specialists, often spread across multiple sites. Effective communication is key, using virtual meeting platforms, collaborative tools, and regular check-ins to maintain alignment on patient experience initiatives. You'll set clear goals, monitor progress through data analytics, and foster a culture of empathy and excellence remotely. Building strong relationships and providing guidance despite the distance is both a challenge and a rewarding aspect of this role.

What is the difference between Remote Director Patient Experience vs Remote Patient Experience Manager?

AspectRemote Director Patient ExperienceRemote Patient Experience Manager
CredentialsBachelor's degree, healthcare or patient experience certificationsBachelor's degree, healthcare or patient experience certifications
Work EnvironmentStrategic leadership, overseeing patient experience initiativesOperational management, implementing patient experience programs
Employer & Industry UsageHospitals, healthcare systems, healthcare organizationsHospitals, clinics, healthcare providers
Search & Comparison IntentHigh-level leadership roles in patient experienceOperational roles focused on patient experience management

The Remote Director Patient Experience typically holds a strategic leadership role, overseeing overall patient experience initiatives, while the Remote Patient Experience Manager focuses on implementing and managing specific programs. Both roles require healthcare knowledge and certifications, but the director role involves higher-level decision-making and strategy development.

What are popular job titles related to Remote Director Patient Experience jobs in Silver Spring, MD?

For Remote Director Patient Experience jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote Director Patient Experience jobs in Silver Spring, MD look for?

The top searched job categories for Remote Director Patient Experience jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Director Patient Experience jobs?

Cities near Silver Spring, MD with the most Remote Director Patient Experience job openings:

Remote Director Patient Experience jobs near you

(Remote) Director of Product

Harris

Washington, DC • Remote

$263K - $276K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

79th of 245 rated software companies

Job description

NorthStar, a division of Harris; is seeking a Director of Product who will lead the Product organization within R&D.


You will report to the VP of R&D and lead a team of five spanning Product Managers, Product Owners, and Subject Matter Experts across our full product portfolio (CIS7, Customer portal, Mobile workforce management system, and adjacent products).


We have strong people and a demanding portfolio, but not yet a mature Product operating system. Intake, discovery, prioritization, roadmap communication, and outcome measurement happen, but inconsistently. We need a leader who can install that system while raising the bar on the product judgment behind every decision it produces.


You will be measured on two things: the quality of product decisions coming out of the organization, and the predictability with which we deliver on them.


This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 20%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean. Expect travel to Ottawa roughly once a month, plus periodic travel to customer sites and industry conferences. Preference will be given to candidates who can work in EST timezone.


Salary:

110K - 150K CAD

78K - 107K USD


AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.



What your impact will be:

Product judgment and outcomes

  • Lead customer discovery, validate problems before we commit engineering, define success metrics up front, and measure realized value after release.
  • Set the standard for what a well-reasoned product decision looks like at NorthStar.

The Product operating model

  • Design and implement the intake, discovery, prioritization, roadmap, and governance processes the team runs on.
  • Make them repeatable enough that good decisions happen consistently, and light enough that they do not slow us down.

The team

  • Coach five product professionals into strategic product leaders.
  • Establish clear roles and accountability.
  • Build a culture of ownership, curiosity, and customer focus.

Cross-functional trust

  • Partner with Engineering, Professional Services, Sales, Support, and executive leadership.
  • Improve forecast accuracy, communicate roadmap decisions clearly, and make Product a source of clarity rather than friction.

Why This Role

  • You will build the Product function at a company investing seriously in AI and platform modernization, serving customers whose work matters. The mandate is broad, the portfolio is real, and the executive team wants this function to succeed.

What we are looking for:

  • 10+ years in Product Management, including 5+ leading Product teams.
  • A track record of shipping products customers actually value, not just running the process around them.
  • Experience building or maturing a Product operating model in a scaling organization.
  • Strong product instincts: you can tell a good bet from a bad one and explain why.
  • Executive communication and the ability to influence without authority.
  • Bachelor's degree in a related discipline, or equivalent experience.


What would make you stand out:

  • Enterprise B2B SaaS.
  • Experience introducing modern product practices into an established organization.
  • Fluency with AI-enabled product development.
  • Direct experience in the utilities industry. Familiarity with utility operations, regulatory context, and the vendors and customers in this space will let you move faster and earn credibility sooner.

What we can offer:

  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!

About NorthStar:

NorthStar Utilities Solutions is a unique company that has served the utility community in North America and the Caribbean for more than 50 years. Our team members have enabled us to have continuous growth and innovation. We pride ourselves on delivering impressive customer service and standing apart as an industry leader. We are looking for people who are avid problem solvers, crave challenges, embrace technology and grasp complex ideas.

Click here to learn more about NorthStar Utilities Solutions.


About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.


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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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