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Remote Director Flight Operations Jobs in Minnesota

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Remote Director Flight Operations information

What is the difference between Remote Director Flight Operations vs Remote Flight Operations Manager?

AspectRemote Director Flight OperationsRemote Flight Operations Manager
ResponsibilitiesOversees entire flight operations, strategic planning, compliance, and team leadershipManages daily flight operations, crew scheduling, and operational tasks
CredentialsTypically requires commercial pilot license, management experience, and industry certificationsRequires flight operations experience, certifications, and leadership skills
Work EnvironmentStrategic, high-level management, often remote with occasional site visitsOperational, hands-on management, often remote or on-site at airports or offices

The Remote Director Flight Operations focuses on strategic oversight and long-term planning of flight activities, while the Remote Flight Operations Manager handles daily operational tasks and crew management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are popular job titles related to Remote Director Flight Operations jobs in Minnesota? For Remote Director Flight Operations jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Director Flight Operations jobs in Minnesota look for? The top searched job categories for Remote Director Flight Operations jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Director Flight Operations jobs? Cities in Minnesota with the most Remote Director Flight Operations job openings:
Remote Director Flight Operations jobs near you
Infographic showing various Remote Director Flight Operations job openings in Minnesota as of June 2026, with employment types broken down into 83% Full Time, 10% Part Time, 2% Temporary, and 5% Contract. Highlights an 2% In-person, and 98% Remote job distribution.

Director, Customer Experience Billing Operations (Remote)

Quest Diagnostics

Edina, MN • On-site, Remote

Full-time

Re-posted 20 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

97th of 120 rated laboratories

Job description


The Director of Patient Customer Service Operations Support is responsible for leading the strategic and operational backbone of a high-volume, omnichannel patient contact center. This role oversees workforce management, quality assurance, training and development, performance analytics, and continuous improvement initiatives to ensure exceptional patient experiences across all channels (phone, chat, email, and digital platforms).
This leader partners cross-functionally to align operational capabilities with organizational goals, optimize efficiency, and drive measurable improvements in patient satisfaction, access, and service delivery.
Responsibilities
Strategic Leadership
  • Define and execute the long-term vision for contact center support functions, aligning with enterprise patient experience and access strategies
  • Serve as a key advisor to senior leadership on operational performance, capacity planning, and service delivery innovation
  • Lead transformation initiatives, including technology adoption, process optimization, and omnichannel integration

Workforce Management (WFM)
  • Oversee forecasting, capacity planning, scheduling, and real-time management for a high-volume contact center
  • Ensure optimal staffing models to balance service levels, cost efficiency, and patient access
  • Implement and refine WFM tools and methodologies to improve accuracy and responsiveness

Quality Assurance (QA)
  • Establish and maintain a comprehensive QA framework to monitor and improve patient interactions
  • Drive consistency in service delivery, compliance, and patient-centered communication
  • Leverage QA insights to inform coaching, training, and process improvements

Training & Development
  • Lead the design and execution of onboarding and continuous training programs for contact center staff and leadership
  • Ensure training aligns with clinical, regulatory, and service excellence standards
  • Foster a culture of continuous learning, coaching, and professional development

Performance Analytics & Reporting
  • Develop and manage KPIs, dashboards, and reporting frameworks to monitor operational performance and patient experience
  • Translate data into actionable insights to drive decision-making and continuous improvement
  • Analyze trends in call volume, patient needs, and agent performance to inform strategy

Operational Excellence & Continuous Improvement
  • Identify and implement process improvements to enhance efficiency, reduce friction, and improve patient outcomes
  • Partner with IT, digital, and adjacent teams to optimize workflows and tools supporting patient interactions
  • Champion Lean, Six Sigma, or similar methodologies to drive sustainable improvements

Omnichannel Contact Center Oversight
  • Ensure seamless patient experiences across all engagement channels
  • Optimize channel strategy to meet evolving patient preferences and access needs
  • Monitor emerging trends and technologies in patient engagement and contact center operations

People Leadership
  • Lead and develop a team of managers and subject matter experts across WFM, QA, training, and analytics
  • Build a high-performing, inclusive culture focused on accountability, innovation, and patient-centered service
  • Drive employee engagement and retention within support functions

Qualifications
Required
  • 8-10+ years of experience in contact center operations, with at least 5 years in a senior leadership role
  • Demonstrated experience managing workforce management, QA, training, and analytics functions
  • Experience in healthcare, payer, provider, or patient services environment
  • Strong analytical skills with experience leveraging data to drive operational decisions
  • Proven ability to lead large-scale, high-volume, omnichannel contact center environments

Preferred
  • Experience with WFM and contact center technologies (e.g., Five9, Verint)
  • Lean/Six Sigma certification or equivalent process improvement experience
  • Knowledge of healthcare regulations (HIPAA, compliance standards)

People Leader Responsibility
  • Organizational Impact: Enterprise or multi-site impact with responsibility for core operational support functions across the contact center ecosystem
  • Span of Control: Typically leads multiple managers and/or senior individual contributors; indirect influence across 200+ frontline staff depending on organizational size
  • Decision-Making Authority: High degree of autonomy in setting strategy for WFM, QA, training, and analytics; contributes to enterprise-level operational planning
  • Stakeholder Complexity: Regular interaction with senior leaders (VP and above), as well as cross-functional partners in Clinical, Digital, IT, Compliance, and Operations

Education
  • Bachelor's degree in Business, Healthcare Administration, or related field (Required)
  • Master's degree (Preferred)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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