Remote Director Customer Service Jobs in Springfield, MA

Date Posted:

2026-08-05

Country:

United States of America

Location:

US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

The ability to obtain and maintain a U.S. government issued security clearance is required.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Pratt & Whitney Military Engines is seeking a Director, F135 Digital Integrations, to join the F135 Program Digital Solutions team. This role offers a unique opportunity to lead the integration of cutting-edge digital capabilities into the F135 engine program, ensuring it remains at the forefront of the aerospace industry. As the Director of Digital Integrations, you will be responsible for monitoring and leveraging the latest advancements in digital technologies, tools, and methodologies to drive innovation and maximize customer impact. This is a high-visibility, technically challenging, and strategically critical role that requires a forward-thinking leader with a passion for digital transformation and a commitment to excellence.

What You Will Do:

• Drive the development and upkeep of a comprehensive program digital strategy and roadmap that align with the F135 Program and RTX business objectives.
• Continuously evaluate the state of the industry in digital capabilities, identifying opportunities to accelerate integration of emerging technologies into the F135 program.
• Serve as a thought leader and advocate for digital transformation, fostering a culture of innovation and agility across the organization.
• Lead the identification, evaluation, and adoption of advanced digital tools, platforms, and methodologies to enhance program efficiency, performance, and customer satisfaction.
• Collaborate with cross-functional teams to integrate digital solutions seamlessly into the F135 program, ensuring alignment with technical, operational, and business requirements.
• Oversee the development and deployment of digital solutions, ensuring they deliver measurable value and maintain the F135 program's competitive edge
• Communicate progress, challenges, and successes to senior leadership and other key stakeholders, ensuring transparency and alignment.
• Foster a collaborative team culture that encourages innovation, continuous learning, and professional growth.
• Establish and monitor key performance indicators (KPIs) to measure the impact of digital integration initiatives on the F135 program.
• Ensure compliance with all relevant technical, security, and export control requirements.

Qualifications You Must Have:

• Bachelor’s degree in Computer Science, Engineering, or other STEM related field with 14 years of experience in software development, digital transformation, and program management roles, with at least 5 years in a leadership role; or an Advanced degree in with 12 years of experience and at least 5 years in a leadership role.
• Strong understanding of emerging digital trends, tools, and methodologies, including AI/ML, digital twins, data analytics, and cloud computing.
• Demonstrated expertise in Agile methodologies and frameworks, with experience as an Agile team leader or member.
• Exceptional communication, collaboration, and leadership skills, with the ability to influence and inspire teams and stakeholders.
• Proven track record of leading the integration of advanced digital technologies into complex programs.
• U.S. Citizenship required due to export control regulations.

Qualifications We Prefer:

• Experience in the aerospace or defense industry, particularly with propulsion systems.
• Familiarity with model-based systems engineering (MBSE) and advanced data analytics.
• Demonstrated ability to lead large-scale digital transformation initiatives in a complex, matrixed organization.
• Knowledge of F135 engine program operations and lifecycle management.
• RTX CORE Champion level certification
• Certified Agile Practitioner, Coach, or other role-specific certification

Learn More and Apply Now!

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as: Remote

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 186,200 USD - 353,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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